Every category where a model named JumpCloud for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Non-human identity management	Identity and access	14%	1 of 128	8%	12	accepted challenger
Workforce identity and SSO	Identity and access	9%	4 of 44	7%	44	accepted challenger	▼−1Since September 2026: 11% → 10%, −1 point. Inside the 11-point floor: within noise. Read over the models both editions asked.
Unified endpoint management	IT operations and endpoint	5%	5 of 53	0%	19	accepted challenger	▼−3Since September 2026: 9% → 6%, −3 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Privileged access management	Identity and access	2%	10 of 73	0%	7	under 10 labels · led by Delinea Secret Server at 37%	▲+2Since September 2026: 0% → 2%, +2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Identity governance	Identity and access	2%	13 of 76	0%	10	accepted challenger	▼−2Since September 2026: 3% → 2%, −2 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Remote support and remote access	IT operations and endpoint	0%	18 of 77	0%	3	under 10 labels · led by Splashtop Remote Support at 23%
Customer identity and access management	Identity and access	0%	52 of 70	100%	1	under 10 labels · led by Frontegg at 21%	=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
Intelligent document processing	Data platform	0%	41 of 89	0%	1	under 10 labels · led by Nanonets at 32%
Microsoft 365 management	IT operations and endpoint	0%	87 of 149	0%	1	under 10 labels · led by CoreView at 20%
SaaS management platforms	IT operations and endpoint	0%	61 of 64	100%	1	under 10 labels · led by Torii at 34%

Movement

This is the first edition on this tier, so no move can be computed for JumpCloud yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated JumpCloud across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	2	4	1	2	9
GPT-5.4 mini	1	0	1	0	2
Gemini 3.5 Flash	2	5	3	0	10
Perplexity Sonar	1	1	2	0	4
Grok 4.20	1	7	4	0	12
Mistral Small	0	2	2	1	5
DeepSeek V4 Flash	1	6	3	0	10
Llama 4 Maverick	0	0	2	0	2
Qwen 3.7 Flash	1	5	0	1	7
Kimi K2	2	5	0	0	7
GLM 4.7 FlashX	1	5	3	0	9
MiniMax M2.5	4	5	2	0	11
GPT-6 Luna	0	3	0	1	4
Muse Glimmer 30B	0	4	2	1	7

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct63 labels28

Paraphrase47 labels18

Comparative65 labels19not counted in share

Budget-constrained72 labels19

Scale-constrained37 labels6

Negative52 labels13not counted in share

First choiceAlternativeMentionNegative336 labels in all, every segment counted; 71 of the 103 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“JumpCloud: Highly popular in the mid-market. It uniquely combines Cloud Directory, SSO, MFA, and Device Management (MDM)... ideal if you want to consolidate multiple IT tools” Gemini 3.5 Flash · Workforce identity · scale prompt · first choice

“JumpCloud is recommended for mid-market and enterprise IT teams looking to consolidate point tools, offering unified NHI lifecycle management” Claude Haiku 4.5 · NHI management · direct prompt · first choice

“JumpCloud offers the best balance of features, pricing, and ease of use for mid-sized companies” MiniMax M2.5 · UEM · paraphrase prompt · first choice

“The Best All-Rounder for Small/Mid-Sized Teams: JumpCloud ... JumpCloud is the best value.” GLM 4.7 FlashX · Workforce identity · budget prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“SaaS management depth lags behind dedicated SMPs; advanced reporting often gated behind higher tiers” Qwen 3.7 Flash · SaaS management · negative prompt · soft negative

“It has had a major nation-state incident and ongoing external security findings.” Muse Glimmer 30B · Workforce identity · negative prompt · soft negative

“Treat that as a prompt to examine its incident report and current controls” GPT-6 Luna · Workforce identity · negative prompt · soft negative

“suffered a breach by a sophisticated nation-state actor in June 2023” Claude Haiku 4.5 · CIAM · negative prompt · soft negative

Named alongside

The products named in the same answers as JumpCloud, over the 336 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and JumpCloud was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Microsoft Entra ID165 of 33645Compare →

Okta Workforce Identity123 of 33623Compare →

OneLogin73 of 3365Compare →

Microsoft Intune58 of 33623Compare →

Ping Identity55 of 3361Not among the top eight

NinjaOne43 of 33610Compare →

SailPoint Identity Security Cloud40 of 3362Not among the top eight

ManageEngine Endpoint Central39 of 3368Compare →

Google Cloud Identity36 of 3365Not among the top eight

Jamf35 of 3360Compare →

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named JumpCloud. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 321 of the 336 answers that named JumpCloud and are not a share of its labels.

Domains cited

startwithidentity.com141

expertinsights.com107

cybersecuritynews.com101

g2.com98

siit.io91

securityboulevard.com76

jumpcloud.comYour site74

corma.io73

almcorp.com71

guideflow.com70

828 of the 902 domain citations in answers naming JumpCloud came from somebody else's page.

Pages cited

almcorp.com/blog/best-identity-and-access-management-tools71

startwithidentity.com/rankings57

corma.io/blog/top-10-iam-solutions-for-smbs-and-mid-size-companies-202653

siit.io/blog/best-iam-tools51

cybersecuritynews.com/best-iam-solutions46

lumos.com/identity-matters/identity-access-management/best-identity-and-access-management-44

securityboulevard.com/2025/12/top-12-identity-and-access-management-platforms42

expertinsights.com/identity-and-access-management/top-nhi-management-solutions41

Pages are listed as the models cited them.

Search and answers

Where JumpCloud stands in Google search beside where it stands in the models' answers.

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In search

Google, US estimates

Position for “non-human identity management platforms”

–

not in the top ten

Position for “best non-human identity management platform”

–

not in the top ten

Searches for its name, Google: 12,100 a month (“jumpcloud”)
AI search demand for its name, est.: 244 a month
Organic visits to its site: about 108,479 a month
Searches its site ranks for: 26,653 · 1,050 in the top three
Sites linking to it: 8,945
Paid Google search: 15 searches its ads show for, about 426 clicks and $8,612 a month (estimate)

Ads on GoogleDetailLess

120+ ads · 72 text, 25 video, 23 image · 80 shown in the last 30 days

First shown July 2025, as JumpCloud Inc., verified. Ads started 2025-10 to 2026-09: 118 in the year, 2 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

14%

rank 1 of 128 in NHI management

First choices

across its categories

Named in: 336 answers
Its own site cited: in 321 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on jumpcloud.com

5,593

subdomains included

Content

3,505

counted in the table below

Documentation

1,619

Product · Integration

51 · 21

Kind	Pages	Last 90 days	Latest	Categories named
Blog	1,890	53	2026-09-28	UEM, Compliance automation
Glossary or explainer	1,068	1	2026-09-28	SIEM
News or press	243	8	2026-09-21
Comparison	184	5	2026-09-09	ZTNA
Case study	34	0	2026-04-17
Conference or event	25	2	2026-09-28
Podcast or video	24	0	2024-11-26
Webinar or virtual event	21	1	2026-09-08
Report or ebook	8	0	2025-12-16
Template or tool	8	0	2025-12-01

Most recent

2026-09-28Governing ai agents with jumpcloud for commercial businesses in anz conference or event
2026-09-28What is a zombie agent and how many do you already have glossary or explainer
2026-09-28Service accounts the hidden ai security risk in your organization blog
2026-09-25What your clients actually need from an ai governance service blog
2026-09-25Travelier unifies identity and device management across 7 brands with jumpcloud blog
2026-09-21Jumpcloud channel manager selected for crns 100 people you dont know but should list news or press

How it is countedHide how it is counted

Every page jumpcloud.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow JumpCloud

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

JumpCloud is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: Unified Platform for Identity, Access, & Devices
jumpcloud.com
For: startup to enterprise
jumpcloud.com/pricing
Price stated: Varies jumpcloud.com
Starting price: 9 jumpcloud.com/pricing
Free plan or trial: Free Trial jumpcloud.com
Customers named: MiQ DigitalAkitaBoxHAAS Alert
Not stated on the pages read: Integrations, certifications, hosting

What JumpCloud's own pages state, read September 28, 2026: jumpcloud.com, jumpcloud.com/pricing, jumpcloud.com/trust, jumpcloud.com/platform, jumpcloud.com/partners. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when JumpCloud's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as JumpCloud, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for JumpCloud by email, built from the raw record of the edition. It shows:

where JumpCloud is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name JumpCloud, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.

Badges

Wins only: a badge exists where JumpCloud is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.

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AI models recommend JumpCloud first in Non-human identity management this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.

Wide · 320 × 104 Website, beside other badges

Show the code

<a href="https://it-ai-index.com/identity/non-human-identity-management/"><img src="https://it-ai-index.com/badges/2026-10/jumpcloud--non-human-identity-management-wide.svg" alt="AI models' first choice in Non-human identity management, October 2026 Edition, IT AI Recommendation Index" width="320" height="104"></a>

Copy the code as it is. The link is part of the badge: it points at the Non-human identity management standing, where the claim can be checked.

Square · 240 × 240 LinkedIn, slides

Show the code

<a href="https://it-ai-index.com/identity/non-human-identity-management/"><img src="https://it-ai-index.com/badges/2026-10/jumpcloud--non-human-identity-management-square.svg" alt="AI models' first choice in Non-human identity management, October 2026 Edition, IT AI Recommendation Index" width="240" height="240"></a>

Copy the code as it is. The link is part of the badge: it points at the Non-human identity management standing, where the claim can be checked.

Compact · 200 × 56 Email signature, footer

Show the code

<a href="https://it-ai-index.com/identity/non-human-identity-management/"><img src="https://it-ai-index.com/badges/2026-10/jumpcloud--non-human-identity-management-compact.svg" alt="AI models' first choice in Non-human identity management, October 2026 Edition, IT AI Recommendation Index" width="200" height="56"></a>

Copy the code as it is. The link is part of the badge: it points at the Non-human identity management standing, where the claim can be checked.

Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.