Remote support and remote access · October 2026 Edition
Zoho Assist vs ConnectWise ScreenConnect
One of fourteen models named Zoho Assist first on the direct prompt; three named ConnectWise ScreenConnect. Zoho Assist was named by fourteen of the fourteen models and ConnectWise ScreenConnect by thirteen and Zoho Assist carries 42 labels and ConnectWise ScreenConnect 36, so the shares are not directly comparable.
Named in one category this edition.
Named in four categories this edition.
First-choice share18%9%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate2%25%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#4A position in a field of 10; printed, not drawn.
Labels4236A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Zoho Assist reading right to left. Rank and label count are printed, not drawn.BeyondTrust Remote Support was named alongside these two in ten of the fourteen direct answers. Splashtop Remote Support vs Zoho Assist · Splashtop Remote Support vs ConnectWise ScreenConnect · TeamViewer vs Zoho Assist
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Zoho AssistFirst choices, of fourteen modelsConnectWise ScreenConnect
Direct131 against Zoho Assist
Paraphrase10
Comparative21
Budget-constrained80
Scale-constrained02
Negative009 against ConnectWise ScreenConnect
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the October 2026 Edition, Zoho Assist and ConnectWise ScreenConnect were named in the same answer forty-six times, of the 120 answers naming Zoho Assist and the 117 naming ConnectWise ScreenConnect. In those answers ConnectWise ScreenConnect took the first choice five times and Zoho Assist ten.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Zoho Assist and ConnectWise ScreenConnect stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | | | | | | |
| Muse Glimmer 30B | | | | | |
Zoho Assist ConnectWise ScreenConnect first choice named as an alternative argued againstblank: not namedEach cell is one answer, Zoho Assist on the left and ConnectWise ScreenConnect on the right.The direct prompt
The plain question, one answer per model, grouped by where Zoho Assist and ConnectWise ScreenConnect stood in it.
Zoho Assist first, ConnectWise ScreenConnect an alternative
1 of 14 modelsConnectWise ScreenConnect was named in the answer but not as the choice, or not at all.Qwen 3.7 FlashZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Business Remote
ConnectWise ScreenConnect first, Zoho Assist an alternative
3 of 14 modelsZoho Assist was named in the answer but not as the choice, or not at all.Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Splashtop Remote Support
Grok 4.1 FastConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer
GPT-6 LunaConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Zoho Assist
Neither was the first choice, one was named
5 of 14 modelsThe answer put something else first and named one of the two as an alternative.Mistral SmallBeyondTrust Remote Support, NinjaOne alternatives: ConnectWise ScreenConnect, RemotePC, Zoho Assist
DeepSeek V4 FlashSplashtop Remote Support alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect
Kimi K2NinjaOne alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist
GLM 4.7 FlashXTeamViewer alternatives: AnyDesk, NinjaOne, Zoho Assist
Muse Glimmer 30BTeamViewer alternatives: AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue, NinjaOne, Splashtop Remote Support, Zoho Assist
Neither was named
5 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
GPT-5.4 miniNinjaOne alternatives: BeyondTrust Remote Support, TeamViewer
Perplexity SonarSplashtop Remote Support alternatives: LogMeIn Rescue
Llama 4 MaverickNinjaOne alternatives: BeyondTrust Remote Support, LogMeIn Rescue
MiniMax M2.5RemotePC, Splashtop Remote Support alternatives: BeyondTrust Remote Support
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Zoho Assist leads by thirty-three points.
Zoho Assist38%#1 of 9ConnectWise ScreenConnect5%#6 of 9Mid-marketThe figures above
Zoho Assist leads by nine points.
Zoho Assist18%#3 of 10ConnectWise ScreenConnect9%#4 of 10Enterprise
Level: the same share of first choices.
Zoho Assist2%#7 of 9ConnectWise ScreenConnect2%#6 of 9What the models said about Zoho Assist
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“better for smaller or cost-sensitive teams than for a fully scaled mid-market stack” GPT-5.4 mini · direct prompt · soft negative
“Zoho Assist is frequently recommended as one of the best remote support tools. It offers a free version that is genuinely functional” Mistral Small · budget prompt · first choice
“Best All-Rounder: Zoho Assist ... Start with a trial of Zoho Assist for a user-friendly, cost-effective solution.” Qwen 3.7 Flash · direct prompt · first choice
“Best overall Zoho Assist - Best balance of performance, pricing, scalability, and integrations for IT teams.” Muse Glimmer 30B · comparative prompt · first choice
What the models said about ConnectWise ScreenConnect
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“Tools to Avoid ... ConnectWise ScreenConnect - Critical CVE-2024-1709 (CVSS 10.0) authentication bypass was widely exploited” Kimi K2 · negative prompt · hard negative
“Frequently abused as an attacker entry point due to its RMM ... nature—trusted by default, hard for AV to flag.” Grok 4.1 Fast · negative prompt · hard negative
“Start with ConnectWise Control if your B2B focus is client support/helpdesk—it's frequently #1 for mid-market usability and flexibility” Grok 4.1 Fast · direct prompt · first choice
“Widely considered the gold standard for IT departments. It is highly customizable, has incredible performance over slow connections” Gemini 3.5 Flash · scale prompt · first choice
“For most 500-person companies, ConnectWise Control or Splashtop Enterprise hits the sweet spot of cost and capability.” Kimi K2 · scale prompt · first choice
Also compared
Splashtop Remote Support vs Zoho AssistSplashtop Remote Support vs ConnectWise ScreenConnectTeamViewer vs Zoho AssistTeamViewer vs ConnectWise ScreenConnectZoho Assist vs NinjaOneZoho Assist vs RemotePCZoho Assist vs BeyondTrust Remote SupportZoho Assist vs Chrome Remote DesktopConnectWise ScreenConnect vs NinjaOneConnectWise ScreenConnect vs RemotePCConnectWise ScreenConnect vs BeyondTrust Remote SupportConnectWise ScreenConnect vs Chrome Remote DesktopAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.