Index › IT operations and endpoint › Remote support › ConnectWise ScreenConnect vs Chrome Remote Desktop
Remote support and remote access · October 2026 Edition
ConnectWise ScreenConnect vs Chrome Remote Desktop
Three of fourteen models named ConnectWise ScreenConnect first on the direct prompt; zero named Chrome Remote Desktop. ConnectWise ScreenConnect was named by thirteen of the fourteen models and Chrome Remote Desktop by ten and ConnectWise ScreenConnect carries 36 labels and Chrome Remote Desktop 16, so the shares are not directly comparable.
Named in four categories this edition.
Named in two categories this edition.
First-choice share9%4%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate25%44%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#4#8A position in a field of 10; printed, not drawn.
Labels3616A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, ConnectWise ScreenConnect reading right to left. Rank and label count are printed, not drawn.BeyondTrust Remote Support was named alongside these two in ten of the fourteen direct answers. Splashtop Remote Support vs ConnectWise ScreenConnect · Splashtop Remote Support vs Chrome Remote Desktop · TeamViewer vs ConnectWise ScreenConnect
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
ConnectWise ScreenConnectFirst choices, of fourteen modelsChrome Remote Desktop
Direct30
Paraphrase002 against Chrome Remote Desktop
Comparative10
Budget-constrained021 against Chrome Remote Desktop
Scale-constrained20
Negative009 against ConnectWise ScreenConnect · 4 against Chrome Remote Desktop
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the October 2026 Edition, ConnectWise ScreenConnect and Chrome Remote Desktop were named in the same answer sixteen times, of the 117 answers naming ConnectWise ScreenConnect and the 42 naming Chrome Remote Desktop. In those answers Chrome Remote Desktop took the first choice zero times and ConnectWise ScreenConnect zero.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where ConnectWise ScreenConnect and Chrome Remote Desktop stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | |||||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | |||||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | ||
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | |||||
| MiniMax M2.5 | ||||||
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | |
ConnectWise ScreenConnect Chrome Remote Desktop first choice named as an alternative argued againstblank: not namedEach cell is one answer, ConnectWise ScreenConnect on the left and Chrome Remote Desktop on the right.The direct prompt
The plain question, one answer per model, grouped by where ConnectWise ScreenConnect and Chrome Remote Desktop stood in it.
ConnectWise ScreenConnect first, Chrome Remote Desktop not the choice
3 of 14 modelsChrome Remote Desktop was named in the answer but not as the choice, or not at all.Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Splashtop Remote Support
Grok 4.1 FastConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer
GPT-6 LunaConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Zoho Assist
Neither was the first choice, one was named
4 of 14 modelsThe answer put something else first and named one of the two as an alternative.Mistral SmallBeyondTrust Remote Support, NinjaOne alternatives: ConnectWise ScreenConnect, RemotePC, Zoho Assist
DeepSeek V4 FlashSplashtop Remote Support alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect
Qwen 3.7 FlashZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Business Remote
Kimi K2NinjaOne alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist
Neither was named
7 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
GPT-5.4 miniNinjaOne alternatives: BeyondTrust Remote Support, TeamViewer
Perplexity SonarSplashtop Remote Support alternatives: LogMeIn Rescue
Llama 4 MaverickNinjaOne alternatives: BeyondTrust Remote Support, LogMeIn Rescue
GLM 4.7 FlashXTeamViewer alternatives: AnyDesk, NinjaOne, Zoho Assist
MiniMax M2.5RemotePC, Splashtop Remote Support alternatives: BeyondTrust Remote Support
Muse Glimmer 30BTeamViewer alternatives: AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue, NinjaOne, Splashtop Remote Support, Zoho Assist
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
ConnectWise ScreenConnect leads by two points.
ConnectWise ScreenConnect5%#6 of 9Chrome Remote Desktop3%#7 of 9Mid-marketThe figures above
ConnectWise ScreenConnect leads by five points.
ConnectWise ScreenConnect9%#4 of 10Chrome Remote Desktop4%#8 of 10Enterprise
ConnectWise ScreenConnect leads by two points.
ConnectWise ScreenConnect2%#6 of 9Chrome Remote Desktop0%#– of 9What the models said about ConnectWise ScreenConnect
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“Tools to Avoid ... ConnectWise ScreenConnect - Critical CVE-2024-1709 (CVSS 10.0) authentication bypass was widely exploited” Kimi K2 · negative prompt · hard negative
“Frequently abused as an attacker entry point due to its RMM ... nature—trusted by default, hard for AV to flag.” Grok 4.1 Fast · negative prompt · hard negative
“Start with ConnectWise Control if your B2B focus is client support/helpdesk—it's frequently #1 for mid-market usability and flexibility” Grok 4.1 Fast · direct prompt · first choice
“Widely considered the gold standard for IT departments. It is highly customizable, has incredible performance over slow connections” Gemini 3.5 Flash · scale prompt · first choice
“For most 500-person companies, ConnectWise Control or Splashtop Enterprise hits the sweet spot of cost and capability.” Kimi K2 · scale prompt · first choice
What the models said about Chrome Remote Desktop
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“ITPro says these free tools should be avoided in a business environment because they are "impossible to manage and audit."” Perplexity Sonar · negative prompt · hard negative
“not suitable for business environments as they are difficult to manage and audit” Llama 4 Maverick · negative prompt · hard negative
“Sometimes used to trick users into lowering security settings in their browser.” Qwen 3.7 Flash · negative prompt · hard negative
“I'd suggest starting with Chrome Remote Desktop or Windows Quick Assist if you're primarily supporting internal users” Claude Haiku 4.5 · budget prompt · first choice
“Start with RustDesk or Chrome Remote Desktop — both are genuinely free for business use.” Kimi K2 · budget prompt · first choice
“Chrome Remote Desktop is the easiest free option for helping someone or reaching your own computer.” Muse Glimmer 30B · budget prompt · alternative
Also compared
Splashtop Remote Support vs ConnectWise ScreenConnectSplashtop Remote Support vs Chrome Remote DesktopTeamViewer vs ConnectWise ScreenConnectTeamViewer vs Chrome Remote DesktopZoho Assist vs ConnectWise ScreenConnectZoho Assist vs Chrome Remote DesktopConnectWise ScreenConnect vs NinjaOneConnectWise ScreenConnect vs RemotePCConnectWise ScreenConnect vs BeyondTrust Remote SupportNinjaOne vs Chrome Remote DesktopRemotePC vs Chrome Remote DesktopBeyondTrust Remote Support vs Chrome Remote DesktopAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.