Every category where a model named Document360 for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
IT documentation	IT operations and endpoint	15%	3 of 92	3%	35	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for Document360 yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Document360 across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	1	0	1	0	2
GPT-5.4 mini	1	1	0	0	2
Gemini 3.5 Flash	0	1	0	0	1
Perplexity Sonar	2	1	1	0	4
Grok 4.1 Fast	0	1	1	0	2
Mistral Small	1	0	1	0	2
DeepSeek V4 Flash	0	3	0	0	3
Llama 4 Maverick	1	0	3	0	4
Qwen 3.7 Flash	0	2	1	0	3
Kimi K2	0	1	1	1	3
GLM 4.7 FlashX	1	1	2	0	4
MiniMax M2.5	1	1	1	0	3
GPT-6 Luna	0	0	0	0	0
Muse Glimmer 30B	1	1	0	0	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct30 labels6

Paraphrase10 labels2

Comparative26 labels1not counted in share

Budget-constrained4 labels1

Scale-constrained17 labels1

Negative14 labels1not counted in share

First choiceAlternativeMentionNegative101 labels in all, every segment counted; 10 of the 12 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Document360 suits technical writers, product teams, and customer support teams at mid-size to enterprise SaaS companies that need a dedicated platform for structured knowledge base and process documentation.” Claude Haiku 4.5 · IT documentation · direct prompt · first choice

“1. Document360 - a dedicated knowledge base and documentation platform for creating, organizing, publishing, and maintaining technical, product, customer, and internal documentation.” Llama 4 Maverick · IT documentation · direct prompt · first choice

“I'd recommend Document360 if your priority is a structured, scalable knowledge and documentation hub” Perplexity Sonar · IT documentation · paraphrase prompt · first choice

“Choose Document360 if you want a purpose-built documentation/knowledge base platform.” GPT-5.4 mini · IT documentation · comparative prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Red flag: Free tier discontinued — this is a warning sign of pricing instability” Kimi K2 · IT documentation · negative prompt · hard negative

Named alongside

The products named in the same answers as Document360, over the 101 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Document360 was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Confluence75 of 10119Compare →

Notion72 of 10110Compare →

IT Glue54 of 1019Compare →

GitBook47 of 1014Compare →

Hudu34 of 10112Compare →

NinjaOne Documentation23 of 1010Not among the top eight

Atlassian Confluence15 of 1019Not among the top eight

Guru15 of 1010Not among the top eight

Docusaurus14 of 1011Compare →

Scribe12 of 1011Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Document360. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 94 of the 101 answers that named Document360 and are not a share of its labels.

Domains cited

document360.comYour site48

ones.com48

ferndesk.com46

aimultiple.com36

gitbook.com29

docsie.io26

ninjaone.com26

clickup.com25

g2.com25

plain.com21

282 of the 330 domain citations in answers naming Document360 came from somebody else's page.

Pages cited

ferndesk.com/blog/best-it-documentation-software45

document360.com/blog/it-documentation-software42

aimultiple.com/it-documentation-software36

ninjaone.com/blog/best-it-documentation-software25

plain.com/blog/best-knowledge-base-software-12-top-tools-for-202521

atera.com/blog/best-it-documentation-software20

clickup.com/blog/it-documentation-software20

pageloop.ai/blog/best-it-documentation-software-tools19

Pages are listed as the models cited them.

Search and answers

document360.com is not in Google's top ten for any of the category's searches. In the answers, Document360 takes 15% of first choices and Hudu takes 17%.

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In search

Google, US estimates

Position for “it documentation platform”

–

not in the top ten

Position for “it documentation platforms”

–

not in the top ten

Searches for its name, Google: 1,300 a month (“document360”)
AI search demand for its name, est.: 20 a month
Organic visits to its site: about 15,294 a month
Searches its site ranks for: 6,737 · 127 in the top three
Sites linking to it: 4,878
Paid Google search: 3 searches its ads show for, about 27 clicks and $648 a month (estimate)

Ads on GoogleDetailLess

120+ ads · 104 text, 9 video, 7 image · 92 shown in the last 30 days

First shown September 2022, as Kovai Limited, verified. Ads started 2025-10 to 2026-09: 49 in the year, 71 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

15%

rank 3 of 92 in IT documentation

Segment leader

17%

Hudu

First choices: 10 across its categories
Named in: 101 answers
Its own site cited: in 94 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on document360.com

1,704

subdomains included

Content

972

counted in the table below

Documentation

155

Product · Integration

21 · 34

Kind	Pages	Last 90 days	Latest
Blog	678	15	2026-09-23
Webinar or virtual event	93	11	2026-09-15
Case study	68	4	2026-09-24
Glossary or explainer	60	0	2026-03-28
Comparison	53	1	2026-09-28
Conference or event	9	2	2026-07-06
Report or ebook	8	0	2025-01-28
Template or tool	2	1	2026-07-03
Podcast or video	1	0	2020-05-15

Most recent

2026-09-28Claude vs document360 comparison
2026-09-24Loblaw streamlines pharmacy training case study
2026-09-23Sop software blog
2026-09-18Api documentation tools blog
2026-09-17Writing clearly in the age of ai blog
2026-09-16Software documentation tools blog

Events in person

Upcoming

October 25, 2026 to October 28, 2026LavaConCharlotte, USA · hybrid · attends

Last twelve months

September 23, 2026 to September 24, 2026NORDIC TechKomm CopenhagenCopenhagen, Denmark · attended
June 2, 2026 to June 3, 2026Evolution of TC 2026 – SofiaSofia, Bulgaria · attended
May 21, 2026 to May 22, 2026tcworld ChinaShanghai, China · attended
May 7, 2026 to May 8, 2026tekom FestivalSankt Leon-Rot, Germany · attended
May 3, 2026 to May 5, 2026Write the DocsPortland, USA · attended
April 13, 2026 to April 15, 2026ConVExPittsburgh, USA · attended
March 27, 2026 to March 28, 2026International Tech Writer DaysMoscow · hybrid · attended
February 2, 2026 to February 3, 2026DITA EuropeBrussels, Belgium · attended
February 1, 2026DITA-OT DayBrussels, Belgium · attended

As the event pages on document360.com state them, read September 28, 2026.

How it is countedHide how it is counted

Every page document360.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as Document360

What the judge wrote, as written, with how often. The vendor table decides that these count as Document360; a claim can dispute any of them.

Document360/ProProfs 1

Follow Document360

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Document360 is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: Intelligent Knowledge Base Software, where Humans & AI work together
document360.com
For: customers and teams
document360.com
Price stated: Customized pricing built around your needs document360.com/pricing
Free plan or trial: Start free trial; free trial of Document360 document360.com
Integrations claimed: 60 document360.com · 27 document360.com/pricing pages disagree
Certifications: SOC 2ISO 27001:2022SOC 2 CertifiedGDPR CompliantISO 27001 CertifiedSOC 2 Type IIGDPR ready
Customers named: PanayaSafeBreachFastmagAbrigoBigIDWoods BagotWhatfixCTERA
Not stated on the pages read: Starting price, hosting

What Document360's own pages state, read September 28, 2026: document360.com, document360.com/pricing, document360.com/security, document360.com/features, document360.com/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Document360's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Document360, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Document360 by email, built from the raw record of the edition. It shows:

where Document360 is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Document360, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.

Badges

Wins only: a badge exists where Document360 is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.

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Document360 is among the products AI models recommend first in IT documentation this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.

Wide · 320 × 104 Website, beside other badges

Show the code

<a href="https://it-ai-index.com/operations/it-documentation/"><img src="https://it-ai-index.com/badges/2026-10/document360--it-documentation-wide.svg" alt="Among AI models' top three in IT documentation, October 2026 Edition, IT AI Recommendation Index" width="320" height="104"></a>

Copy the code as it is. The link is part of the badge: it points at the IT documentation standing, where the claim can be checked.

Square · 240 × 240 LinkedIn, slides

Show the code

<a href="https://it-ai-index.com/operations/it-documentation/"><img src="https://it-ai-index.com/badges/2026-10/document360--it-documentation-square.svg" alt="Among AI models' top three in IT documentation, October 2026 Edition, IT AI Recommendation Index" width="240" height="240"></a>

Copy the code as it is. The link is part of the badge: it points at the IT documentation standing, where the claim can be checked.

Compact · 200 × 56 Email signature, footer

Show the code

<a href="https://it-ai-index.com/operations/it-documentation/"><img src="https://it-ai-index.com/badges/2026-10/document360--it-documentation-compact.svg" alt="Among AI models' top three in IT documentation, October 2026 Edition, IT AI Recommendation Index" width="200" height="56"></a>

Copy the code as it is. The link is part of the badge: it points at the IT documentation standing, where the claim can be checked.

Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.