Document360 vs IT Glue
Six of fourteen models named Document360 first on the direct prompt; one named IT Glue. Document360 was named by thirteen of the fourteen models and IT Glue by thirteen and Document360 carries 35 labels and IT Glue 38, so the shares are not directly comparable.
Named in one category this edition.
Named in one category this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT documentation page.
By framing
Document360First choices, of fourteen modelsIT Glue
Across every category in the October 2026 Edition, Document360 and IT Glue were named in the same answer fifty-four times, of the 101 answers naming Document360 and the 119 naming IT Glue. In those answers IT Glue took the first choice nine times and Document360 five.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | |||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | |||||
| DeepSeek V4 Flash | | | | | ||
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | | |||||
| Muse Glimmer 30B | | | | |
Document360 IT Glue first choice named as an alternative argued againstblank: not namedEach cell is one answer, Document360 on the left and IT Glue on the right.The direct prompt
Document360 first, IT Glue not the choice
6 of 14 modelsIT Glue was named in the answer but not as the choice, or not at all.IT Glue first, Document360 an alternative
1 of 14 modelsDocument360 was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
5 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
2 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
IT Glue11%#3 of 9Document3600%#8 of 9Document36015%#3 of 10IT Glue4%#6 of 10IT Glue8%#4 of 12Document3604%#6 of 12What the models said about Document360
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Red flag: Free tier discontinued — this is a warning sign of pricing instability” Kimi K2 · negative prompt · hard negative
“Document360 suits technical writers, product teams, and customer support teams at mid-size to enterprise SaaS companies that need a dedicated platform for structured knowledge base and process documentation.” Claude Haiku 4.5 · direct prompt · first choice
“1. Document360 - a dedicated knowledge base and documentation platform for creating, organizing, publishing, and maintaining technical, product, customer, and internal documentation.” Llama 4 Maverick · direct prompt · first choice
“I'd recommend Document360 if your priority is a structured, scalable knowledge and documentation hub” Perplexity Sonar · paraphrase prompt · first choice
What the models said about IT Glue
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Platforms with Significant Concerns ... IT Glue (Kaseya) ... Aggressive vendor lock-in” Kimi K2 · negative prompt · hard negative
“Avoid paid: Tools like IT Glue ($30+/user/mo) if budget-tight.” Grok 4.1 Fast · budget prompt · hard negative
“IT Glue is owned by Kaseya, which is notorious in the IT world for aggressive multi-year contract lock-ins and slower product innovation.” Gemini 3.5 Flash · paraphrase prompt · soft negative
“If you mean internal IT documentation for a mid-market B2B company, I'd pick IT Glue most often.” GPT-5.4 mini · direct prompt · first choice
“Choose IT Glue if: You're a large MSP needing maximum automation and Kaseya ecosystem integration” Kimi K2 · comparative prompt · first choice
“I'd recommend IT Glue as the top IT knowledge and asset documentation tool.” Grok 4.1 Fast · paraphrase prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.