Confluence vs Document360
Four of fourteen models named Confluence first on the direct prompt; six named Document360. Confluence was named by fourteen of the fourteen models and Document360 by thirteen and Confluence carries 56 labels and Document360 35, so the shares are not directly comparable.
Named in four categories this edition.
Named in one category this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT documentation page.
By framing
ConfluenceFirst choices, of fourteen modelsDocument360
Across every category in the October 2026 Edition, Confluence and Document360 were named in the same answer seventy-five times, of the 169 answers naming Confluence and the 101 naming Document360. In those answers Document360 took the first choice eight times and Confluence nineteen.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | | ||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | | |||
| GPT-6 Luna | | | ||||
| Muse Glimmer 30B | | | |
Confluence Document360 first choice named as an alternative argued againstblank: not namedEach cell is one answer, Confluence on the left and Document360 on the right.The direct prompt
Confluence first, Document360 an alternative
4 of 14 modelsDocument360 was named in the answer but not as the choice, or not at all.Document360 first, Confluence an alternative
6 of 14 modelsConfluence was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
2 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
2 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Confluence10%#4 of 9Document3600%#8 of 9Confluence17%#2 of 10Document36015%#3 of 10Confluence21%#1 of 12Document3604%#6 of 12What the models said about Confluence
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Platforms to Avoid or Use Cautiously ... Confluence (Atlassian) Major Red Flags: - Slow performance” GLM 4.7 FlashX · negative prompt · hard negative
“Confluence (Atlassian) ... Vendor lock-in: Deep integration with Atlassian ecosystem makes switching costly” Kimi K2 · negative prompt · hard negative
“XML site and space export reaches end of life on December 1, 2026; it may keep working, but won’t receive fixes, support, or SLAs” GPT-6 Luna · negative prompt · soft negative
“I'd suggest starting with Confluence or ServiceNow if you need comprehensive IT asset management alongside knowledge documentation.” MiniMax M2.5 · paraphrase prompt · first choice
“Stick with Confluence if you want to maintain tight integration with your development workflow and prioritize strict governance.” Qwen 3.7 Flash · direct prompt · first choice
“I'd suggest combining Confluence for knowledge management with Freshservice for IT asset tracking and documentation” Claude Haiku 4.5 · paraphrase prompt · first choice
What the models said about Document360
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Red flag: Free tier discontinued — this is a warning sign of pricing instability” Kimi K2 · negative prompt · hard negative
“Document360 suits technical writers, product teams, and customer support teams at mid-size to enterprise SaaS companies that need a dedicated platform for structured knowledge base and process documentation.” Claude Haiku 4.5 · direct prompt · first choice
“1. Document360 - a dedicated knowledge base and documentation platform for creating, organizing, publishing, and maintaining technical, product, customer, and internal documentation.” Llama 4 Maverick · direct prompt · first choice
“I'd recommend Document360 if your priority is a structured, scalable knowledge and documentation hub” Perplexity Sonar · paraphrase prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.