IT documentation · October 2026 Edition
Confluence vs IT Glue
Four of fourteen models named Confluence first on the direct prompt; one named IT Glue. Confluence was named by fourteen of the fourteen models and IT Glue by thirteen and Confluence carries 56 labels and IT Glue 38, so the shares are not directly comparable.
Named in four categories this edition.
Named in one category this edition.
First-choice share17%4%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate21%21%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#6A position in a field of 10; printed, not drawn.
Labels5638A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Confluence reading right to left. Rank and label count are printed, not drawn.Document360 was named alongside these two in ten of the fourteen direct answers. Hudu vs Confluence · Hudu vs IT Glue · Confluence vs Document360
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the IT documentation page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
ConfluenceFirst choices, of fourteen modelsIT Glue
Direct412 against Confluence · 1 against IT Glue
Paraphrase211 against IT Glue
Comparative33
Budget-constrained203 against Confluence · 2 against IT Glue
Scale-constrained101 against Confluence
Negative016 against Confluence · 4 against IT Glue
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the October 2026 Edition, Confluence and IT Glue were named in the same answer ninety times, of the 169 answers naming Confluence and the 119 naming IT Glue. In those answers IT Glue took the first choice fourteen times and Confluence ten.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Confluence and IT Glue stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | | | ||||
| Muse Glimmer 30B | | | | |
Confluence IT Glue first choice named as an alternative argued againstblank: not namedEach cell is one answer, Confluence on the left and IT Glue on the right.The direct prompt
The plain question, one answer per model, grouped by where Confluence and IT Glue stood in it.
Confluence first, IT Glue not the choice
4 of 14 modelsIT Glue was named in the answer but not as the choice, or not at all.Grok 4.1 FastConfluence alternatives: ClickUp Docs, Notion
DeepSeek V4 FlashConfluence, Hudu alternatives: Document360, GitBook, Notion
Qwen 3.7 FlashConfluence alternatives: Document360, Notion
GLM 4.7 FlashXConfluence, GitBook alternatives: Document360, NinjaOne Documentation, ONES Wiki
IT Glue first, Confluence an alternative
1 of 14 modelsConfluence was named in the answer but not as the choice, or not at all.GPT-5.4 miniIT Glue alternatives: Confluence, Document360
Neither was the first choice, one was named
4 of 14 modelsThe answer put something else first and named one of the two as an alternative.Claude Haiku 4.5Document360 alternatives: Confluence, Hudu, Tango
Perplexity SonarDocument360 alternatives: Confluence, ONES Wiki
Kimi K2Hudu alternatives: IT Glue, NinjaOne Documentation
GPT-6 LunaHudu alternatives: Confluence, IT Glue
Neither was named
5 of 14 modelsThe answer made no first choice from these two in this category.Gemini 3.5 FlashHudu alternatives: Atlassian Confluence, BookStack, Scribe, Tango
Mistral SmallDocument360, Notion alternatives: Atera, Microsoft SharePoint
Llama 4 MaverickDocument360 alternatives: Bit.ai, Notion
MiniMax M2.5ClickHelp, Document360 alternatives: Knowmax, NinjaOne Documentation, Notion
Muse Glimmer 30BDocument360 alternatives: Freshservice, GitBook
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Mid-marketThe figures above
The order flips: Confluence leads at mid-market.
Confluence17%#2 of 10IT Glue4%#6 of 10Enterprise
Confluence leads by thirteen points.
Confluence21%#1 of 12IT Glue8%#4 of 12What the models said about Confluence
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“Platforms to Avoid or Use Cautiously ... Confluence (Atlassian) Major Red Flags: - Slow performance” GLM 4.7 FlashX · negative prompt · hard negative
“Confluence (Atlassian) ... Vendor lock-in: Deep integration with Atlassian ecosystem makes switching costly” Kimi K2 · negative prompt · hard negative
“XML site and space export reaches end of life on December 1, 2026; it may keep working, but won’t receive fixes, support, or SLAs” GPT-6 Luna · negative prompt · soft negative
“I'd suggest starting with Confluence or ServiceNow if you need comprehensive IT asset management alongside knowledge documentation.” MiniMax M2.5 · paraphrase prompt · first choice
“Stick with Confluence if you want to maintain tight integration with your development workflow and prioritize strict governance.” Qwen 3.7 Flash · direct prompt · first choice
“I'd suggest combining Confluence for knowledge management with Freshservice for IT asset tracking and documentation” Claude Haiku 4.5 · paraphrase prompt · first choice
What the models said about IT Glue
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“Platforms with Significant Concerns ... IT Glue (Kaseya) ... Aggressive vendor lock-in” Kimi K2 · negative prompt · hard negative
“Avoid paid: Tools like IT Glue ($30+/user/mo) if budget-tight.” Grok 4.1 Fast · budget prompt · hard negative
“IT Glue is owned by Kaseya, which is notorious in the IT world for aggressive multi-year contract lock-ins and slower product innovation.” Gemini 3.5 Flash · paraphrase prompt · soft negative
“If you mean internal IT documentation for a mid-market B2B company, I'd pick IT Glue most often.” GPT-5.4 mini · direct prompt · first choice
“Choose IT Glue if: You're a large MSP needing maximum automation and Kaseya ecosystem integration” Kimi K2 · comparative prompt · first choice
“I'd recommend IT Glue as the top IT knowledge and asset documentation tool.” Grok 4.1 Fast · paraphrase prompt · first choice
Also compared
Hudu vs ConfluenceHudu vs IT GlueConfluence vs Document360Confluence vs BookStackConfluence vs NotionConfluence vs GitBookConfluence vs DocusaurusDocument360 vs IT GlueBookStack vs IT GlueNotion vs IT GlueIT Glue vs GitBookIT Glue vs DocusaurusAll twenty-eight head-to-head pages and the full IT documentation standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.