Every category where a model named Dialpad for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Business phone systems	IT operations and endpoint	2%	9 of 75	3%	31	accepted challenger
Enterprise AI assistants	Data platform	0%	101 of 145	0%	1	under 10 labels · led by ChatGPT at 25%

Movement

This is the first edition on this tier, so no move can be computed for Dialpad yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Dialpad across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	3	0	0	3
GPT-5.4 mini	0	2	0	0	2
Gemini 3.5 Flash	1	3	0	0	4
Perplexity Sonar	0	2	1	0	3
Grok 4.1 Fast	0	1	0	1	2
Mistral Small	0	0	1	0	1
DeepSeek V4 Flash	0	4	0	0	4
Llama 4 Maverick	0	0	0	0	0
Qwen 3.7 Flash	0	1	1	0	2
Kimi K2	0	2	0	0	2
GLM 4.7 FlashX	1	0	1	0	2
MiniMax M2.5	0	3	1	0	4
GPT-6 Luna	0	1	0	0	1
Muse Glimmer 30B	0	1	1	0	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct22 labels1

Paraphrase4 labels1

Comparative32 labels1not counted in share

Budget-constrained7 labelsNone

Scale-constrained14 labelsNone

Negative9 labels1not counted in share

First choiceAlternativeMentionNegative88 labels in all, every segment counted; 2 of the 4 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“and Dialpad (to see how live AI transcription can boost your sales reps' close rates)” Gemini 3.5 Flash · Business phones · direct prompt · first choice

“Dialpad leads with AI transcription and coaching” GLM 4.7 FlashX · Business phones · comparative prompt · first choice

“If AI call intelligence is the primary driver, Dialpad has the most mature AI coaching and transcription stack at a mid-market price” Muse Glimmer 30B · Business phones · direct prompt · alternative

“if your team is sales-heavy and budget-conscious, Dialpad delivers exceptional AI value at nearly half the cost” DeepSeek V4 Flash · Business phones · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Trustpilot highlights awful customer service, refund delays, hidden fees (e.g., porting charges), and app glitches.” Grok 4.1 Fast · Business phones · negative prompt · soft negative

Named alongside

The products named in the same answers as Dialpad, over the 88 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Dialpad was named but was not.

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ProductSame answerTook the first choice insteadHead to head

RingCentral63 of 8823Compare →

Nextiva63 of 8821Compare →

Zoom Phone48 of 886Compare →

8x831 of 882Compare →

Grasshopper25 of 880Not among the top eight

Microsoft Teams Phone22 of 882Compare →

Google Voice21 of 882Compare →

Ooma Office18 of 882Not among the top eight

Aircall13 of 881Not among the top eight

Vonage13 of 880Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Dialpad. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 85 of the 88 answers that named Dialpad and are not a share of its labels.

Domains cited

nextiva.com52

getvoip.com41

business.com32

cloudtalk.io32

thenetworkinstallers.com28

crazyegg.com24

expertmarket.com24

dialpad.comYour site23

quo.com23

withallo.com23

279 of the 302 domain citations in answers naming Dialpad came from somebody else's page.

Pages cited

nextiva.com/blog/business-phone-plans.html30

business.com/categories/business-phone-systems26

thenetworkinstallers.com/blog/phone-systems23

getvoip.com/blog/business-phone-systems21

thenetworkinstallers.com/blog/business-phone-system-comparison21

crazyegg.com/blog/best-business-phone-systems19

techrepublic.com/article/best-business-phone-systems19

financesonline.com/business-phone-systems18

Pages are listed as the models cited them.

Search and answers

dialpad.com is not in Google's top ten for any of the category's searches. In the answers, Dialpad takes 2% of first choices and RingCentral takes 29%.

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In search

Google, US estimates

Position for “business phone system”

–

not in the top ten

Position for “business phone systems”

–

not in the top ten

Searches for its name, Google: 40,500 a month (“dialpad”)
AI search demand for its name, est.: 905 a month
Organic visits to its site: about 6,588,510 a month
Searches its site ranks for: 31,608 · 4,106 in the top three
Sites linking to it: 13,084
Paid Google search: 13 searches its ads show for, about 95 clicks and $1,842 a month (estimate)

Ads on GoogleDetailLess

120+ ads · 82 text, 33 image, 5 video · 120 shown in the last 30 days

First shown December 2021, as Dialpad, Inc., verified. Ads started 2025-10 to 2026-09: 54 in the year, 66 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 9 of 75 in business phones

Segment leader

29%

RingCentral

First choices: 2 across its categories
Named in: 88 answers
Its own site cited: in 85 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on dialpad.com

7,171

subdomains included

Content

3,170

counted in the table below

Documentation

Product · Integration

329 · 12

Kind	Pages	Last 90 days
Blog	1,268	undated
News or press	699	undated
Case study	491	undated
Conference or event	366	undated
Report or ebook	119	undated
Comparison	76	undated
Glossary or explainer	73	undated
Webinar or virtual event	63	undated
Template or tool	15	undated

How it is countedHide how it is counted

Every page dialpad.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow Dialpad

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Dialpad is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: Agentic AI-powered Contact Center & Communications
dialpad.com
For: support, sales, and internal teams
dialpad.com
Price stated: conversation-based pricing for AI Agents and monthly or annual pricing for Support, Sell, and Connect plans dialpad.com/pricing
Free plan or trial: Try free dialpad.com
Certifications: HIPAA compliantSOC 2 certifiedSOC 2ISO/IEC 27001:2022ISO/IEC 27017:2015ISO/IEC 27018:2019PCI DSSHIPAA
Hosting: USGlobalPhilippinesEUCAJPAUBrazil
Customers named: RandstadUberREMAXT-MobileCNNNetflixTractor Supply Co.Cigna
Not stated on the pages read: Starting price, integrations

What Dialpad's own pages state, read September 28, 2026: dialpad.com, dialpad.com/pricing, trust.dialpad.com, dialpad.com/products, dialpad.com/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Dialpad's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Dialpad, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Dialpad by email, built from the raw record of the edition. It shows:

where Dialpad is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Dialpad, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.