Every category where a model named Ooma Office for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Business phone systems	IT operations and endpoint	2%	10 of 75	13%	15	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for Ooma Office yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Ooma Office across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	1	0	0	1
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	0	1	0	0	1
Perplexity Sonar	1	0	0	0	1
Grok 4.1 Fast	0	3	0	0	3
Mistral Small	0	0	0	0	0
DeepSeek V4 Flash	0	2	0	0	2
Llama 4 Maverick	0	0	0	0	0
Qwen 3.7 Flash	0	1	0	1	2
Kimi K2	0	2	0	0	2
GLM 4.7 FlashX	0	0	0	1	1
MiniMax M2.5	0	0	1	0	1
GPT-6 Luna	0	0	0	0	0
Muse Glimmer 30B	0	1	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct7 labelsNone

Paraphrase1 labelNone

Comparative12 labelsNone

Budget-constrained14 labels2

Scale-constrained0 labelsNone

Negative4 labels1not counted in share

First choiceAlternativeMentionNegative38 labels in all, every segment counted; 2 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“or Ooma Office if you want a more complete small-business phone system at a low price” Perplexity Sonar · Business phones · budget prompt · first choice

“Ooma: Unlimited North America calls, virtual receptionist, ring groups. 4.5/5 ratings for budget basics.” Grok 4.1 Fast · Business phones · budget prompt · alternative

“a great fit for budget-conscious small businesses that need a straightforward VoIP service” Claude Haiku 4.5 · Business phones · budget prompt · alternative

“No-contract flat-rate option: Ooma Office Essentials is $19.95/user/mo flat, no contract” Muse Glimmer 30B · Business phones · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Ooma has earned a relatively low rating due to recurring issues... Only consider if you have very basic needs and minimal scaling requirements.” Qwen 3.7 Flash · Business phones · negative prompt · hard negative

“Why to avoid: - Poor reliability: Frequent dropped calls, garbled voice, and unexpected disconnects” GLM 4.7 FlashX · Business phones · negative prompt · hard negative

Named alongside

The products named in the same answers as Ooma Office, over the 38 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Ooma Office was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Nextiva25 of 3814Not among the top eight

RingCentral24 of 386Not among the top eight

Zoom Phone22 of 389Not among the top eight

Google Voice21 of 386Not among the top eight

Grasshopper18 of 381Not among the top eight

Dialpad18 of 380Not among the top eight

8x813 of 380Not among the top eight

Vonage7 of 380Not among the top eight

Phone.com6 of 381Not among the top eight

OpenPhone5 of 381Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Ooma Office. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 35 of the 38 answers that named Ooma Office and are not a share of its labels.

Domains cited

nextiva.com29

cloudtalk.io22

thenetworkinstallers.com20

krispcall.com15

quo.com15

business.com14

crazyegg.com12

resources.rework.com12

expertmarket.com11

dialpad.com10

160 of the 160 domain citations in answers naming Ooma Office came from somebody else's page.

Pages cited

nextiva.com/blog/business-phone-plans.html24

thenetworkinstallers.com/blog/business-phone-system-comparison18

cloudtalk.io/blog/phone-system-for-small-business15

krispcall.com/blog/business-phone-systems13

thenetworkinstallers.com/blog/phone-systems12

cloudtalk.io/blog/internet-phone-systems10

crazyegg.com/blog/best-business-phone-systems10

business.com/categories/business-phone-systems9

Pages are listed as the models cited them.

Search and answers

ooma.com ranks 3 on Google for the category's searches. In the answers, Ooma Office takes 2% of first choices and RingCentral takes 29%.

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In search

Google, US estimates

Position for “business phone system”

–

not in the top ten

Position for “business phone systems”

Searches for its name, Google: 8,100 a month (“ooma office”)
AI search demand for its name, est.: 86 a month
Organic visits to its site: about 2,744,276 a month
Searches its site ranks for: 21,862 · 3,085 in the top three
Sites linking to it: 6,915
Paid Google search: 4 searches its ads show for, about 10 clicks and $147 a month (estimate)

Ads on GoogleDetailLess

120+ ads · 106 text, 12 image, 2 video · 120 shown in the last 30 days

First shown October 2021, as Ooma, Inc., verified. Ads started 2025-11 to 2026-10: 19 in the year, 101 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 10 of 75 in business phones

Segment leader

29%

RingCentral

First choices: 2 across its categories
Named in: 38 answers
Its own site cited: in 35 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on ooma.com

13,937

subdomains included

Content

1,338

counted in the table below

Documentation

821

Product · Integration

3 · 28

Kind	Pages	Last 90 days	Latest
Blog	801	28	2026-09-22
News or press	294	6	2026-09-15
Conference or event	107	1	2026-08-20
Glossary or explainer	64	1	2026-08-13
Comparison	36	3	2026-09-15
Case study	15	undated
Report or ebook	10	0	2026-01-25
Template or tool	7	1	2026-07-30
Webinar or virtual event	4	0	2026-01-25

Most recent

2026-09-22What phone data tells you about your business blog
2026-09-18Att copper shutdown pots phaseout 2025 2029 blog
2026-09-17Customer satisfaction survey questions blog
2026-09-16Campus safety communications backbone blog
2026-09-15Ooma introduces stardial bringing affordable home phone service to rural and remote locations through starlink internet news or press
2026-09-15Wi fi calling vs cell phone service comparison

How it is countedHide how it is counted

Every page ooma.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as Ooma Office

What the judge wrote, as written, with how often. The vendor table decides that these count as Ooma Office; a claim can dispute any of them.

Ooma Office Essentials 1

Follow Ooma Office

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Ooma Office is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: Intelligent communications made simple.
ooma.com
For: growing businesses
ooma.com
Certifications: California Fire MarshallNew York City Fire DepartmentUL 864UL 62368-1AT&T FirstNet Network Compatibility ApprovedVerizon CertifiedT-Mobile CertifiedBell Certified (Canada)
Customers named: JONATHAN ARNDTCHRISTINE MALECKI WESTJANE WAGNERBARRY DEMAKPATRICK SHORTKENNETH JOHNSONANDY JACOBSONGLEN S. HAMMOND
Not stated on the pages read: Price, starting price, free plan or trial, integrations, hosting

What Ooma Office's own pages state, read October 5, 2026: ooma.com, ooma.com/home-phone/plans, ooma.com/business/airdial-pots-line-replacement/compliance, ooma.com/home-security/features, ooma.com/business/case-studies. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Ooma Office's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Ooma Office, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Ooma Office by email, built from the raw record of the edition. It shows:

where Ooma Office is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Ooma Office, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.