Every category where a model named Vonage for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Business phone systems	IT operations and endpoint	0%	20 of 75	27%	15	criticized challenger

Movement

This is the first edition on this tier, so no move can be computed for Vonage yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Vonage across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	1	0	0	1
Gemini 3.5 Flash	0	0	1	1
Perplexity Sonar	1	0	0	1
Grok 4.1 Fast	0	1	0	1
Mistral Small	1	1	1	3
DeepSeek V4 Flash	0	0	1	1
Llama 4 Maverick	1	1	0	2
Qwen 3.7 Flash	1	1	0	2
Kimi K2	1	0	1	2
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	0	0	0
GPT-6 Luna	0	0	0	0
Muse Glimmer 30B	0	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct4 labelsNone

Paraphrase3 labelsNone

Comparative10 labelsNone

Budget-constrained3 labelsNone

Scale-constrained10 labelsNone

Negative6 labelsNone

First choiceAlternativeMentionNegative36 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Vonage is a more cost-effective option for smaller teams or those with simpler needs, but it may require add-ons for full functionality” Mistral Small · Business phones · paraphrase prompt · alternative

“Vonage Business / Nextiva: Alternative cloud options, often competitive on price.” Kimi K2 · Business phones · scale prompt · alternative

“Want to tailor the system with APIs? Pick Vonage.” Perplexity Sonar · Business phones · comparative prompt · alternative

“Other options include JustCall, Vonage, and Zoom Phone” Llama 4 Maverick · Business phones · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Providers to Avoid or Be Cautious About ... Vonage Business - Issues: Poor customer support with long hold times” Kimi K2 · Business phones · negative prompt · hard negative

“the Federal Trade Commission (FTC) famously sued Vonage, securing a $100 million settlement for making it intentionally difficult and costly for customers to cancel” Gemini 3.5 Flash · Business phones · negative prompt · soft negative

“many standard features ... are often only available as paid add-ons. This can lead to unexpected costs and frustration” Mistral Small · Business phones · negative prompt · soft negative

“Reliable but weaker AI and integration story” DeepSeek V4 Flash · Business phones · scale prompt · soft negative

Named alongside

The products named in the same answers as Vonage, over the 36 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Vonage was named but was not.

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ProductSame answerTook the first choice insteadHead to head

RingCentral27 of 368Not among the top eight

Nextiva24 of 368Not among the top eight

Zoom Phone20 of 360Not among the top eight

8x818 of 361Not among the top eight

Microsoft Teams Phone14 of 363Not among the top eight

Dialpad13 of 360Not among the top eight

Avaya9 of 360Not among the top eight

Google Voice7 of 362Not among the top eight

Ooma Office7 of 361Not among the top eight

Cisco Webex Calling7 of 360Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Vonage. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 26 of the 36 answers that named Vonage and are not a share of its labels.

Domains cited

crazyegg.com16

nextiva.com15

expertmarket.com12

thenetworkinstallers.com12

business.com11

cloudtalk.io11

getvoip.com10

techrepublic.com8

justcall.io7

resources.rework.com7

109 of the 109 domain citations in answers naming Vonage came from somebody else's page.

Pages cited

crazyegg.com/blog/best-business-phone-systems15

business.com/categories/business-phone-systems10

expertmarket.com/phone-systems/best-enterprise-phone-systems8

nextiva.com/blog/business-phone-plans.html8

techrepublic.com/article/best-business-phone-systems8

thenetworkinstallers.com/blog/business-phone-system-comparison8

thenetworkinstallers.com/blog/phone-systems7

financesonline.com/business-phone-systems6

Pages are listed as the models cited them.

Search and answers

vonage.com ranks 6 on Google for the category's searches. In the answers, Vonage takes 0% of first choices and RingCentral takes 29%.

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In search

Google, US estimates

Position for “business phone system”

–

not in the top ten

Position for “business phone systems”

Searches for its name, Google: 40,500 a month (“vonage”)
AI search demand for its name, est.: 1,829 a month
Organic visits to its site: about 610,169 a month
Searches its site ranks for: 20,337 · 2,688 in the top three
Sites linking to it: 14,182
Paid Google search: 3 searches its ads show for, about 16 clicks and $357 a month (estimate)

Ads on GoogleDetailLess

84 ads · 84 text · 17 shown in the last 30 days

First shown May 2023, as Vonage Business Solutions, Inc., verified.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 20 of 75 in business phones

Segment leader

29%

RingCentral

First choices: 0 across its categories
Named in: 36 answers
Its own site cited: in 26 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on vonage.com

2,439

subdomains included

Content

1,528

counted in the table below

Documentation

Product · Integration

123 · 209

Kind	Pages	Last 90 days
Blog	659	undated
News or press	492	undated
Case study	159	undated
Conference or event	126	undated
Glossary or explainer	37	undated
Comparison	15	undated
Webinar or virtual event	14	undated
Report or ebook	14	undated
Podcast or video	11	undated
Template or tool	1	undated

How it is countedHide how it is counted

Every page vonage.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as Vonage

What the judge wrote, as written, with how often. The vendor table decides that these count as Vonage; a claim can dispute any of them.

Vonage Business 2Vonage (Nexmo) 1

Follow Vonage

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Vonage is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: Vonage offers flexible and scalable voice, messaging, video and data capabilities across Unified Communications, Contact Centers and Communications APIs.
vonage.com
For: businesses of all sizes
vonage.com
Free plan or trial: Try it free vonage.com
Certifications: ISO 27001PCI-DSSSOCHITRUSTCSA STAR
Customers named: LivestormDunelmTellJOEpic Hello WorldMax FactoryCambly
Not stated on the pages read: Price, starting price, integrations, hosting

What Vonage's own pages state, read October 5, 2026: vonage.com, vonage.com/pricing, vonage.com/security, vonage.com/solutions/education, vonage.com/blog/category/customer-stories. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Vonage's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Vonage, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Vonage by email, built from the raw record of the edition. It shows:

where Vonage is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Vonage, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.