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Business phone systems · October 2026 Edition

RingCentral vs Dialpad

Eight of fourteen models named RingCentral first on the direct prompt; one named Dialpad. RingCentral was named by thirteen of the fourteen models and Dialpad by thirteen and RingCentral carries 49 labels and Dialpad 31, so the shares are not directly comparable.

RingCentral

accepted challenger

Named in three categories this edition.

Dialpad

accepted challenger

Named in two categories this edition.

First-choice share29%2%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate16%3%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#8A position in a field of 12; printed, not drawn.
Labels4931A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, RingCentral reading right to left. Rank and label count are printed, not drawn.Nextiva was named alongside these two in thirteen of the fourteen direct answers. RingCentral vs Google Voice · RingCentral vs Nextiva · RingCentral vs RingCentral RingEX

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the business phone systems page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
RingCentralFirst choices, of fourteen modelsDialpad
Direct81
Paraphrase70
Comparative51
Budget-constrained001 against RingCentral
Scale-constrained20
Negative107 against RingCentral · 1 against Dialpad
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Across every category in the October 2026 Edition, RingCentral and Dialpad were named in the same answer sixty-three times, of the 188 answers naming RingCentral and the 88 naming Dialpad. In those answers Dialpad took the first choice one time and RingCentral twenty-three.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where RingCentral and Dialpad stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.1 Fast
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
RingCentral Dialpad first choice named as an alternative argued againstblank: not namedEach cell is one answer, RingCentral on the left and Dialpad on the right.

The direct prompt

The plain question, one answer per model, grouped by where RingCentral and Dialpad stood in it.

Both were the first choice

1 of 14 modelsThe answer named them together, and the judge labeled each a first choice.
Gemini 3.5 FlashDialpad, RingCentral alternatives: Aircall, Microsoft Teams Phone, Nextiva

RingCentral first, Dialpad an alternative

7 of 14 modelsDialpad was named in the answer but not as the choice, or not at all.
Claude Haiku 4.5RingCentral alternatives: 8x8, Dialpad, Nextiva
GPT-5.4 miniRingCentral, Zoom Phone alternatives: Dialpad, Nextiva, Webex Calling
Perplexity SonarRingCentral alternatives: 8x8, Dialpad, JustCall, Nextiva
Mistral SmallRingCentral alternatives: 8x8, Intermedia, Nextiva, Zoom Phone
DeepSeek V4 FlashRingCentral alternatives: 8x8, Aircall, Dialpad, Nextiva
Qwen 3.7 FlashRingCentral alternatives: Microsoft Teams Phone, Nextiva, Zoom Phone
Muse Glimmer 30BNextiva, RingCentral alternatives: 8x8, Dialpad, Zoom Phone

Neither was the first choice, one was named

3 of 14 modelsThe answer put something else first and named one of the two as an alternative.
Grok 4.1 FastNextiva alternatives: 8x8, Ooma Office, RingCentral, Zoom Phone
Kimi K28x8, RingCentral RingEX alternatives: Dialpad, GoTo Connect, Nextiva
GPT-6 LunaRingCentral RingEX alternatives: Dialpad, Teams Phone, Zoom Phone

Neither was named

3 of 14 modelsThe answer made no first choice from these two in this category.
Llama 4 MaverickNextiva alternatives: JustCall, Vonage, Zoom Phone
GLM 4.7 FlashXNextiva, RingCentral RingEX alternatives: Dialpad Connect, GoTo Connect, Zoom Phone
MiniMax M2.5Nextiva, RingCentral RingEX alternatives: Intermedia Unite, Zoom Phone

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
RingCentral leads by nineteen points.
RingCentral21%#2 of 11
Dialpad2%#6 of 11
The full small business standing →
Mid-marketThe figures above
RingCentral leads by twenty-seven points.
RingCentral29%#1 of 12
Dialpad2%#8 of 12
The full mid-market standing →
Enterprise
RingCentral leads by thirty-eight points.
RingCentral38%#1 of 10
Dialpad0%#8 of 10
The full enterprise standing →

What the models said about RingCentral

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“If you're an SMB without a dedicated IT team, this is a trap.” DeepSeek V4 Flash · negative prompt · hard negative
“Solid features but low Trustpilot scores (~2.2/5 from 1,800+ reviews) due to rigid contracts, billing disputes, slow support, and outages.” Grok 4.1 Fast · negative prompt · soft negative
“often cited as RingCentral, Nextiva, 8x8, and Vonage) are notorious for aggressive and highly restrictive sales contracts” Gemini 3.5 Flash · negative prompt · soft negative
“Best for most mid-market organizations, combining business phone service, video conferencing, team messaging, SMS, fax, and contact center capabilities” Claude Haiku 4.5 · direct prompt · first choice
“Best Overall for Deep Integrations & Customization ... request a demo from RingCentral (for its sheer capability and CRM depth)” Gemini 3.5 Flash · direct prompt · first choice
“Most balanced choice: RingCentral — it offers the deepest telephony features without forcing you into a specific ecosystem” Kimi K2 · paraphrase prompt · first choice

What the models said about Dialpad

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.

“Trustpilot highlights awful customer service, refund delays, hidden fees (e.g., porting charges), and app glitches.” Grok 4.1 Fast · negative prompt · soft negative
“and Dialpad (to see how live AI transcription can boost your sales reps' close rates)” Gemini 3.5 Flash · direct prompt · first choice
“Dialpad leads with AI transcription and coaching” GLM 4.7 FlashX · comparative prompt · first choice
“If AI call intelligence is the primary driver, Dialpad has the most mature AI coaching and transcription stack at a mid-market price” Muse Glimmer 30B · direct prompt · alternative
Also compared
RingCentral vs Google VoiceRingCentral vs NextivaRingCentral vs RingCentral RingEXRingCentral vs Zoom PhoneRingCentral vs 8x8RingCentral vs Microsoft Teams PhoneGoogle Voice vs DialpadNextiva vs DialpadRingCentral RingEX vs DialpadZoom Phone vs Dialpad8x8 vs DialpadMicrosoft Teams Phone vs DialpadAll twenty-eight head-to-head pages and the full business phones standing

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.