Every category where a model named Google Voice for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Business phone systems	IT operations and endpoint	15%	2 of 75	12%	17	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for Google Voice yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Google Voice across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

ShowHide

Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	1	0	1	2
GPT-5.4 mini	0	0	0	0	0
Gemini 3.5 Flash	0	0	0	0	0
Perplexity Sonar	1	1	0	0	2
Grok 4.1 Fast	1	0	1	0	2
Mistral Small	1	0	0	0	1
DeepSeek V4 Flash	0	1	0	0	1
Llama 4 Maverick	0	0	0	0	0
Qwen 3.7 Flash	1	0	0	0	1
Kimi K2	1	0	0	1	2
GLM 4.7 FlashX	1	0	0	0	1
MiniMax M2.5	1	1	1	0	3
GPT-6 Luna	1	0	0	0	1
Muse Glimmer 30B	1	0	0	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct5 labelsNone

Paraphrase0 labelsNone

Comparative8 labelsNone

Budget-constrained21 labels13

Scale-constrained3 labelsNone

Negative9 labelsNone

First choiceAlternativeMentionNegative46 labels in all, every segment counted; 13 of the 13 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“For maximum budget savings: Choose Google Voice if you're already using Google Workspace and have 10 or fewer users.” Kimi K2 · Business phones · budget prompt · first choice

“The Best Overall Value: Google Voice Standard ... widely considered the best bang-for-buck software in the industry.” Qwen 3.7 Flash · Business phones · budget prompt · first choice

“If you need basic features: Go with Google Voice ($10/month) - it's the most affordable and reliable” MiniMax M2.5 · Business phones · budget prompt · first choice

“For the absolute best value on a tight budget, Google Voice is the most affordable” Mistral Small · Business phones · budget prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Caution: Very poor tech support scores ... Better for: Personal use only; lacks business-grade features and support” Kimi K2 · Business phones · negative prompt · hard negative

“Google Voice has no integrations outside Google Workspace, no desktop app, and no auto-replies” Claude Haiku 4.5 · Business phones · negative prompt · soft negative

Named alongside

The products named in the same answers as Google Voice, over the 46 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Google Voice was named but was not.

ShowHide

ProductSame answerTook the first choice insteadHead to head

Zoom Phone27 of 466Compare →

Nextiva25 of 4612Compare →

RingCentral25 of 466Compare →

Grasshopper24 of 461Not among the top eight

Ooma Office21 of 461Not among the top eight

Dialpad21 of 460Compare →

8x89 of 460Compare →

Phone.com8 of 461Not among the top eight

Vonage7 of 460Not among the top eight

Microsoft Teams Phone6 of 460Compare →

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Google Voice. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 43 of the 46 answers that named Google Voice and are not a share of its labels.

Domains cited

nextiva.com30

cloudtalk.io24

thenetworkinstallers.com22

quo.com21

krispcall.com19

business.com16

business.org14

dialpad.com13

crazyegg.com11

expertmarket.com11

181 of the 181 domain citations in answers naming Google Voice came from somebody else's page.

Pages cited

nextiva.com/blog/business-phone-plans.html27

krispcall.com/blog/business-phone-systems19

cloudtalk.io/blog/phone-system-for-small-business17

thenetworkinstallers.com/blog/business-phone-system-comparison17

quo.com/blog/best-small-business-phone-systems15

business.com/categories/business-phone-systems13

crazyegg.com/blog/best-business-phone-systems10

resources.rework.com/tools/business-phone/best-business-phone-system-202610

Pages are listed as the models cited them.

Search and answers

Where Google Voice stands in Google search beside where it stands in the models' answers.

ShowHide

In search

Google, US estimates

Searches for its name, Google: 1,500,000 a month (“google voice”)
AI search demand for its name, est.: 22,591 a month
Its own site: It sits on Google Cloud's site (google.com), so there are no site figures for it alone

In answers

This edition

Share of first choices

15%

rank 2 of 75 in business phones

Segment leader

29%

RingCentral

First choices: 13 across its categories
Named in: 46 answers
Its own site cited: in 43 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

Names read as Google Voice

What the judge wrote, as written, with how often. The vendor table decides that these count as Google Voice; a claim can dispute any of them.

Google Voice (for business use) 1Google Voice Business 1Google Voice Standard 1Google Voice Starter 1

Follow Google Voice

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Google Cloud is the company behind Google Voice.

ShowHide

On record

Company records

Also from Google Cloud: Google 2-Step Verification, Google Alerts, Google AlloyDB for PostgreSQL, Google Analytics, Google Antigravity, Google Artifact Registry, Google AutoML, Google BigQuery ML and 84 more

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Google Voice's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Google Voice, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Google Voice by email, built from the raw record of the edition. It shows:

where Google Voice is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Google Voice, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.

Badges

Wins only: a badge exists where Google Voice is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.

ShowHide

Google Voice is among the products AI models recommend first in Business phone systems this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.

Wide · 320 × 104 Website, beside other badges

Show the code

<a href="https://it-ai-index.com/operations/business-phone-systems/"><img src="https://it-ai-index.com/badges/2026-10/google-voice--business-phone-systems-wide.svg" alt="Among AI models' top three in Business phone systems, October 2026 Edition, IT AI Recommendation Index" width="320" height="104"></a>

Copy the code as it is. The link is part of the badge: it points at the Business phone systems standing, where the claim can be checked.

Square · 240 × 240 LinkedIn, slides

Show the code

<a href="https://it-ai-index.com/operations/business-phone-systems/"><img src="https://it-ai-index.com/badges/2026-10/google-voice--business-phone-systems-square.svg" alt="Among AI models' top three in Business phone systems, October 2026 Edition, IT AI Recommendation Index" width="240" height="240"></a>

Copy the code as it is. The link is part of the badge: it points at the Business phone systems standing, where the claim can be checked.

Compact · 200 × 56 Email signature, footer

Show the code

<a href="https://it-ai-index.com/operations/business-phone-systems/"><img src="https://it-ai-index.com/badges/2026-10/google-voice--business-phone-systems-compact.svg" alt="Among AI models' top three in Business phone systems, October 2026 Edition, IT AI Recommendation Index" width="200" height="56"></a>

Copy the code as it is. The link is part of the badge: it points at the Business phone systems standing, where the claim can be checked.

Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.