Every category where a model named Nextiva for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Business phone systems	IT operations and endpoint	14%	3 of 75	6%	49	accepted challenger

Movement

This is the first edition on this tier, so no move can be computed for Nextiva yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Nextiva across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	2	0	0	2
GPT-5.4 mini	0	2	0	0	2
Gemini 3.5 Flash	1	3	0	1	5
Perplexity Sonar	1	2	1	0	4
Grok 4.1 Fast	4	1	1	0	6
Mistral Small	0	2	1	0	3
DeepSeek V4 Flash	1	3	0	2	6
Llama 4 Maverick	2	0	2	0	4
Qwen 3.7 Flash	1	3	0	0	4
Kimi K2	0	3	0	0	3
GLM 4.7 FlashX	2	1	0	0	3
MiniMax M2.5	1	1	1	0	3
GPT-6 Luna	0	1	0	0	1
Muse Glimmer 30B	1	1	1	0	3

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct29 labels11

Paraphrase17 labels8

Comparative36 labels13not counted in share

Budget-constrained20 labels4

Scale-constrained18 labels6

Negative8 labels1not counted in share

First choiceAlternativeMentionNegative128 labels in all, every segment counted; 29 of the 43 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“The best business phone system for a mid-market B2B company is likely to be Nextiva, which is considered the best for unified communications at mid-market scale.” Llama 4 Maverick · Business phones · direct prompt · first choice

“Start with Nextiva if prioritizing ease, reliability, and B2B essentials... it's frequently rated highest for mid-sized businesses” Grok 4.1 Fast · Business phones · direct prompt · first choice

“Prioritize highly rated alternatives: Nextiva (4.6-4.8/5 across platforms, A+ BBB), Ooma, or 8x8 for reliability and support.” Grok 4.1 Fast · Business phones · negative prompt · first choice

“the best UCaaS platform for a mid-sized B2B company would be GoTo Connect, Nextiva, or other top-rated providers” Llama 4 Maverick · Business phones · paraphrase prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Billing disputes are common—users report being charged for add-ons they never approved.” DeepSeek V4 Flash · Business phones · negative prompt · soft negative

“notorious for aggressive and highly restrictive sales contracts” Gemini 3.5 Flash · Business phones · negative prompt · soft negative

“Good all-in-one, but fewer integrations than RingCentral” DeepSeek V4 Flash · Business phones · scale prompt · soft negative

Named alongside

The products named in the same answers as Nextiva, over the 128 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Nextiva was named but was not.

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ProductSame answerTook the first choice insteadHead to head

RingCentral92 of 12836Compare →

Zoom Phone77 of 1286Compare →

Dialpad63 of 1281Compare →

8x853 of 1282Compare →

Microsoft Teams Phone34 of 1284Compare →

Grasshopper32 of 1283Not among the top eight

Google Voice25 of 1285Compare →

Ooma Office25 of 1282Not among the top eight

Vonage24 of 1280Not among the top eight

GoTo Connect19 of 1280Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Nextiva. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 120 of the 128 answers that named Nextiva and are not a share of its labels.

Domains cited

nextiva.comYour site86

expertmarket.com52

cloudtalk.io50

techrepublic.com50

getvoip.com47

crazyegg.com45

thenetworkinstallers.com44

business.com39

resources.rework.com39

ringcentral.com29

395 of the 481 domain citations in answers naming Nextiva came from somebody else's page.

Pages cited

nextiva.com/blog/business-phone-plans.html49

crazyegg.com/blog/best-business-phone-systems39

techrepublic.com/article/best-business-phone-systems36

thenetworkinstallers.com/blog/phone-systems35

thenetworkinstallers.com/blog/business-phone-system-comparison33

business.com/categories/business-phone-systems32

resources.rework.com/tools/business-phone/best-business-phone-system-202631

financesonline.com/business-phone-systems26

Pages are listed as the models cited them.

Search and answers

nextiva.com ranks 7 on Google for the category's searches. In the answers, Nextiva takes 14% of first choices and RingCentral takes 29%.

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In search

Google, US estimates

Position for “business phone system”

–

not in the top ten

Position for “business phone systems”

–

not in the top ten

Searches for its name, Google: 33,100 a month (“nextiva”)
AI search demand for its name, est.: 833 a month
Organic visits to its site: about 267,281 a month
Searches its site ranks for: 25,942 · 2,164 in the top three
Sites linking to it: 11,148
Paid Google search: 8 searches its ads show for, about 63 clicks and $1,199 a month (estimate)

Ads on GoogleDetailLess

118+ ads · 106 text, 12 video · 118 shown in the last 30 days

First shown February 2025, as Nextiva, Inc., verified. Ads started 2025-11 to 2026-10: 107 in the year, 11 before. 2 more by other advertisers linking to it.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

14%

rank 3 of 75 in business phones

Segment leader

29%

RingCentral

First choices: 29 across its categories
Named in: 128 answers
Its own site cited: in 120 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on nextiva.com

1,499

subdomains included

Content

1,220

counted in the table below

Documentation

Product · Integration

107 · 33

Kind	Pages	Last 90 days	Latest
Blog	794	39	2026-09-28
Glossary or explainer	166	3	2026-09-26
Comparison	116	18	2026-09-26
Case study	86	5	2026-09-19
News or press	44	0	2026-02-17
Conference or event	8	0	2026-04-20
Template or tool	6	0	2025-12-10

Most recent

2026-09-28Call center turnover rates blog
2026-09-28Computer telephony integration blog
2026-09-28Voice of customer programs blog
2026-09-26What is a sip phone glossary or explainer
2026-09-26Business communication app blog
2026-09-26Best virtual receptionist services blog

How it is countedHide how it is counted

Every page nextiva.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as Nextiva

What the judge wrote, as written, with how often. The vendor table decides that these count as Nextiva; a claim can dispute any of them.

Nextiva (Core Plan) 1

Follow Nextiva

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Nextiva is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: AI Customer Experience Management Platform; Unified Customer Experience Management Platform; best customer experience platform to optimize every customer journey
nextiva.com
For: businesses; small business; Enterprise; Mid Market & Enterprise
nextiva.com
Price stated: $15 /user/mo; $25 /user/mo; $75 /user/mo; From $ 75 /agent/mo; from $99/mo nextiva.com
Starting price: 15 nextiva.com
Free plan or trial: No credit card required for demo nextiva.com
Integrations claimed: 20 nextiva.com · 32 nextiva.com/integrations pages disagree
Certifications: SOC 2 CertifiedHIPAA CompliantSOC 2 Type II auditedISO 27001 certifiedPCI DSS compliantHIPAA-eligibleEU GDPR CompliantCloud Security Alliance
Customers named: HyundaiDHLNothing Bundt CakesFranklin StreetTabarka StudioShelby AmericanCedar FinancialNEBA
Not stated on the pages read: Hosting

What Nextiva's own pages state, read October 5, 2026: nextiva.com, nextiva.com/products/xbert, nextiva.com/why-nextiva/case-studies, nextiva.com/integrations. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Nextiva's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Nextiva, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Nextiva by email, built from the raw record of the edition. It shows:

where Nextiva is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Nextiva, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.

Badges

Wins only: a badge exists where Nextiva is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.

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Nextiva is among the products AI models recommend first in Business phone systems this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.

Wide · 320 × 104 Website, beside other badges

Show the code

<a href="https://it-ai-index.com/operations/business-phone-systems/"><img src="https://it-ai-index.com/badges/2026-10/nextiva--business-phone-systems-wide.svg" alt="Among AI models' top three in Business phone systems, October 2026 Edition, IT AI Recommendation Index" width="320" height="104"></a>

Copy the code as it is. The link is part of the badge: it points at the Business phone systems standing, where the claim can be checked.

Square · 240 × 240 LinkedIn, slides

Show the code

<a href="https://it-ai-index.com/operations/business-phone-systems/"><img src="https://it-ai-index.com/badges/2026-10/nextiva--business-phone-systems-square.svg" alt="Among AI models' top three in Business phone systems, October 2026 Edition, IT AI Recommendation Index" width="240" height="240"></a>

Copy the code as it is. The link is part of the badge: it points at the Business phone systems standing, where the claim can be checked.

Compact · 200 × 56 Email signature, footer

Show the code

<a href="https://it-ai-index.com/operations/business-phone-systems/"><img src="https://it-ai-index.com/badges/2026-10/nextiva--business-phone-systems-compact.svg" alt="Among AI models' top three in Business phone systems, October 2026 Edition, IT AI Recommendation Index" width="200" height="56"></a>

Copy the code as it is. The link is part of the badge: it points at the Business phone systems standing, where the claim can be checked.

Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.