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IT AI Index
Index › Products › RingCentral · October 2026 Edition
3 categories · Ranked

RingCentral

188Judge labels
56First choices
19Negative labels
14 / 14Models named it
3Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Best standing
38% in Business phones for enterprise buyers
Rank 1 of 75 in the mid-market standingaccepted challenger
8 of 14 models made it the first choice on the direct prompt; 16% of its 49 labels there were negative.
What the models named instead of RingCentral →
By buyer segmentStrongest at enterprise.
Small business2 of 72
21%42 labels
accepted challenger
Mid-market1 of 75
29%49 labels
accepted challenger
Enterprise1 of 78
38%53 labels
endorsed leader
In business phones · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named RingCentral for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
CategoryFunctionShareRankNegative rateLabelsQuadrantSince September 2026
Business phone systemsIT operations and endpoint29%1 of 7516%49accepted challenger
Video conferencingIT operations and endpoint0%11 of 500%12accepted challenger
Communications APIsDeveloper platform0%24 of 710%2under 10 labels · led by Twilio at 43%

Movement

This is the first edition on this tier, so no move can be computed for RingCentral yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated RingCentral across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
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ModelFirst choiceAlternativeMentionNegativeLabels
Claude Haiku 4.521014
GPT-5.4 mini31004
Gemini 3.5 Flash13015
Perplexity Sonar21104
Grok 4.1 Fast14218
Mistral Small11215
DeepSeek V4 Flash31015
Llama 4 Maverick01203
Qwen 3.7 Flash32308
Kimi K221205
GLM 4.7 FlashX20024
MiniMax M2.511103
GPT-6 Luna00000
Muse Glimmer 30B22015

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct40 labels23
Paraphrase24 labels16
Comparative40 labels12not counted in share
Budget-constrained25 labels9
Scale-constrained32 labels8
Negative27 labels5not counted in share
First choiceAlternativeMentionNegative188 labels in all, every segment counted; 56 of the 73 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Best for most mid-market organizations, combining business phone service, video conferencing, team messaging, SMS, fax, and contact center capabilities” Claude Haiku 4.5 · Business phones · direct prompt · first choice
“Best Overall for Deep Integrations & Customization ... request a demo from RingCentral (for its sheer capability and CRM depth)” Gemini 3.5 Flash · Business phones · direct prompt · first choice
“Most balanced choice: RingCentral — it offers the deepest telephony features without forcing you into a specific ecosystem” Kimi K2 · Business phones · paraphrase prompt · first choice
“Highly recommended for medium-sized teams due to its strong video conferencing, team messaging, and integration capabilities.” Mistral Small · Business phones · direct prompt · first choice

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“If you're an SMB without a dedicated IT team, this is a trap.” DeepSeek V4 Flash · Business phones · negative prompt · hard negative
“Solid features but low Trustpilot scores (~2.2/5 from 1,800+ reviews) due to rigid contracts, billing disputes, slow support, and outages.” Grok 4.1 Fast · Business phones · negative prompt · soft negative
“often cited as RingCentral, Nextiva, 8x8, and Vonage) are notorious for aggressive and highly restrictive sales contracts” Gemini 3.5 Flash · Business phones · negative prompt · soft negative
“Some enterprise-level systems, like RingCentral, offer extensive features but can be difficult to roll out and administer” Mistral Small · Business phones · negative prompt · soft negative

Named alongside

The products named in the same answers as RingCentral, over the 188 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and RingCentral was named but was not.
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ProductSame answerTook the first choice insteadHead to head
Nextiva92 of 18819Compare →
Zoom Phone86 of 1883Compare →
8x868 of 1880Compare →
Microsoft Teams Phone63 of 18813Compare →
Dialpad63 of 1881Compare →
Zoom Workplace34 of 18817Not among the top eight
Cisco Webex31 of 1882Not among the top eight
Google Meet29 of 1884Not among the top eight
Microsoft28 of 1888Not among the top eight
Grasshopper28 of 1882Not among the top eight
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named RingCentral. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 165 of the 188 answers that named RingCentral and are not a share of its labels.

Domains cited

nextiva.com72
getvoip.com62
ringcentral.comYour site58
expertmarket.com51
cloudtalk.io49
crazyegg.com45
techrepublic.com41
thenetworkinstallers.com40
forbes.com39
resources.rework.com35

434 of the 492 domain citations in answers naming RingCentral came from somebody else's page.

Pages cited

crazyegg.com/blog/best-business-phone-systems38
nextiva.com/blog/business-phone-plans.html36
thenetworkinstallers.com/blog/phone-systems32
techrepublic.com/article/best-business-phone-systems31
business.com/categories/business-phone-systems27
thenetworkinstallers.com/blog/business-phone-system-comparison27
expertmarket.com/phone-systems/best-enterprise-phone-systems26
resources.rework.com/tools/business-phone/best-business-phone-system-202624

Pages are listed as the models cited them.

Search and answers

Where RingCentral stands in Google search beside where it stands in the models' answers.
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In search

Google, US estimates
Position for “business phone system”
–
not in the top ten
Position for “business phone systems”
–
not in the top ten
Searches for its name, Google
110,000 a month (“ringcentral”)
AI search demand for its name, est.
3,419 a month
Organic visits to its site
about 9,737,061 a month
Searches its site ranks for
50,036 · 7,365 in the top three
Sites linking to it
28,303
Paid Google search
10 searches its ads show for, about 86 clicks and $3,711 a month (estimate)
Ads on GoogleDetailLess
120+ ads · 56 text, 54 video, 10 image · 120 shown in the last 30 days

First shown January 2022, as Ringcentral Inc, verified. Ads started 2025-10 to 2026-09: 104 in the year, 16 before.

On Google's pages: 1 2 3 4

In answers

This edition
Share of first choices
29%
rank 1 of 75 in business phones
First choices
56
across its categories
Named in
188 answers
Its own site cited
in 165 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on ringcentral.com
10,052
subdomains included
Content
3,444
counted in the table below
Documentation
34
Product · Integration
257 · 3,532
KindPagesLast 90 days2025-10 to 2026-09LatestCategories named
Blog2,364182026-09-25
News or press609undated
Conference or event13102020-04-02
Report or ebook12802026-02-12
Webinar or virtual event7812026-10-14
Comparison6812026-09-22
Glossary or explainer4102024-09-16
Case study2102022-05-05
Template or tool402022-09-01

Events in person

Last twelve months

As the event pages on ringcentral.com state them, read September 28, 2026.

How it is countedHide how it is counted

Every page ringcentral.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as RingCentral

What the judge wrote, as written, with how often. The vendor table decides that these count as RingCentral; a claim can dispute any of them.
RingCentral (RingEX) 6

Follow RingCentral

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

RingCentral is its own company.
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In its own words

Stated by the vendor, not checked
Positioning
The Voice of Your Business; the Agentic Voice AI platform to drive customer outcomes; AI communications platform
ringcentral.com
For
organizations of all sizes; small businesses to Fortune 1000 companies
ringcentral.com
Price stated
See pricing ringcentral.com
Free plan or trial
Free ringcentral.com/pricing/video.html
Integrations claimed
500 ringcentral.com · 40 ringcentral.com/pricing/video.html pages disagree
Certifications
C5CCPACyber Essentials PlusGDPRHIPAAHITRUSTISO 22301ISO/IEC 27001
Customers named
Axis Mental HealthFirst BankGolden State WarriorsSan Francisco SymphonyVodafone BusinesseBayHubSpotAT&T
Not stated on the pages read
Hosting

What RingCentral's own pages state, read October 6, 2026: ringcentral.com, ringcentral.com/pricing/video.html, trust.ringcentral.com, ringcentral.com/solutions/startups. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when RingCentral's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as RingCentral, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for RingCentral by email, built from the raw record of the edition. It shows:

  • where RingCentral is named, by buyer and by framing, and which cells hold its first choices;
  • the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
  • its vocabulary against the segment leader's, and the pages the models cited;
  • who was chosen in the answers that did not name RingCentral, and every reason the record gives;
  • a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
  • one page of published figures cleared to show a buyer.
The subscriber app

A verification link goes to your work email; an address at ringcentral.com is approved on the spot, any other is reviewed by hand. Your email is never published. Claiming gives no say over labels, shares, verdicts or which quotes appear.

Badges

Wins only: a badge exists where RingCentral is ranked in a category's top three this edition. Three sizes, one file each, light and dark; the code is under each.
ShowHide

AI models recommend RingCentral first in Business phone systems this edition. Each badge says so in the buyer's words, names the edition, and links to the standing. The next edition issues a new badge; this one stays true as a record of October 2026.

Wide · 320 × 104 Website, beside other badges
AI models' first choice in Business phone systems, October 2026 Edition, IT AI Recommendation Index
Show the code
<a href="https://it-ai-index.com/operations/business-phone-systems/"><img src="https://it-ai-index.com/badges/2026-10/ringcentral--business-phone-systems-wide.svg" alt="AI models' first choice in Business phone systems, October 2026 Edition, IT AI Recommendation Index" width="320" height="104"></a>

Copy the code as it is. The link is part of the badge: it points at the Business phone systems standing, where the claim can be checked.

Square · 240 × 240 LinkedIn, slides
AI models' first choice in Business phone systems, October 2026 Edition, IT AI Recommendation Index
Show the code
<a href="https://it-ai-index.com/operations/business-phone-systems/"><img src="https://it-ai-index.com/badges/2026-10/ringcentral--business-phone-systems-square.svg" alt="AI models' first choice in Business phone systems, October 2026 Edition, IT AI Recommendation Index" width="240" height="240"></a>

Copy the code as it is. The link is part of the badge: it points at the Business phone systems standing, where the claim can be checked.

Compact · 200 × 56 Email signature, footer
AI models' first choice in Business phone systems, October 2026 Edition, IT AI Recommendation Index
Show the code
<a href="https://it-ai-index.com/operations/business-phone-systems/"><img src="https://it-ai-index.com/badges/2026-10/ringcentral--business-phone-systems-compact.svg" alt="AI models' first choice in Business phone systems, October 2026 Edition, IT AI Recommendation Index" width="200" height="56"></a>

Copy the code as it is. The link is part of the badge: it points at the Business phone systems standing, where the claim can be checked.

Badges read on light and dark pages. Alt text carries the claim, the category, the edition and the index, so it stays a citation where the image does not load.