IT AI Index

Index › Products › Aircall · October 2026 Edition

1 category · Named, not ranked

Aircall

15Judge labels

2First choices

1Negative labels

8 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.

Standing

6 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Aircall was named 6 times in Business phones, where RingCentral led with 29%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business8 of 72

under the label threshold

Mid-market16 of 75

under the label threshold

Enterprise45 of 78

under the label threshold

In business phones · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Aircall for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Business phone systems	IT operations and endpoint	0%	16 of 75	0%	6	under 10 labels · led by RingCentral at 29%

Movement

This is the first edition on this tier, so no move can be computed for Aircall yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Aircall across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Mention	Labels
Claude Haiku 4.5	0	1	1
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	1	0	1
Perplexity Sonar	0	1	1
Grok 4.1 Fast	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	2	0	2
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	0	0	0
GPT-6 Luna	0	0	0
Muse Glimmer 30B	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct5 labels1

Paraphrase2 labels1

Comparative6 labelsNone

Budget-constrained0 labelsNone

Scale-constrained1 labelNone

Negative1 labelNone

First choiceAlternativeMentionNegative15 labels in all, every segment counted; 2 of the 2 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“If your team lives inside a CRM like Salesforce or HubSpot, Aircall will feel the most native” DeepSeek V4 Flash · Business phones · direct prompt · alternative

“Best for HubSpot/Salesforce Sales Workflows ... a highly popular, specialized solution” Gemini 3.5 Flash · Business phones · direct prompt · alternative

“Aircall is sales and support focused with strong CRM integration and AI assist agents.” Muse Glimmer 30B · Business phones · comparative prompt · alternative

“For sales/support teams with heavy CRM usage: → Aircall” DeepSeek V4 Flash · Business phones · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Aircall, over the 15 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Aircall was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Nextiva14 of 154Not among the top eight

Dialpad13 of 152Not among the top eight

RingCentral12 of 157Not among the top eight

Zoom Phone7 of 150Not among the top eight

8x85 of 150Not among the top eight

CloudTalk5 of 150Not among the top eight

Microsoft Teams Phone3 of 150Not among the top eight

Vonage3 of 150Not among the top eight

OpenPhone2 of 151Not among the top eight

8×82 of 150Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Aircall. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 15 of the 15 answers that named Aircall and are not a share of its labels.

Domains cited

cloudtalk.io11

nextiva.com11

getvoip.com10

crazyegg.com9

business.com7

techrepublic.com7

thenetworkinstallers.com7

withallo.com7

aircall.ioYour site6

expertmarket.com6

Seventy-five of the eighty-one domain citations in answers naming Aircall came from somebody else's page.

Pages cited

getvoip.com/blog/business-phone-systems8

crazyegg.com/blog/best-business-phone-systems7

business.com/categories/business-phone-systems6

expertmarket.com/phone-systems/best-enterprise-phone-systems6

nextiva.com/blog/business-phone-plans.html6

techrepublic.com/article/best-business-phone-systems6

thenetworkinstallers.com/blog/phone-systems6

cloudtalk.io/blog/phone-system-for-small-business5

Pages are listed as the models cited them.

Search and answers

aircall.io is not in Google's top ten for any of the category's searches. In the answers, Aircall takes 0% of first choices and RingCentral takes 29%.

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In search

Google, US estimates

Position for “business phone system”

–

not in the top ten

Position for “business phone systems”

–

not in the top ten

Searches for its name, Google: 14,800 a month (“aircall”)
AI search demand for its name, est.: 242 a month
Organic visits to its site: about 6,179,781 a month
Searches its site ranks for: 13,594 · 1,937 in the top three
Sites linking to it: 6,704
Paid Google search: 4 searches its ads show for, about 21 clicks and $286 a month (estimate)

Ads on GoogleDetailLess

110+ ads · 90 text, 15 image, 5 video · 102 shown in the last 30 days

First shown August 2024, as AIRCALL.IO, INC., verified. Ads started 2025-10 to 2026-09: 56 in the year, 54 before. 10 more by other advertisers linking to it.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 16 of 75 in business phones

Segment leader

29%

RingCentral

First choices: 2 across its categories
Named in: 15 answers
Its own site cited: in 15 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on aircall.io

5,526

subdomains included

Content

2,212

counted in the table below

Documentation

254

Product · Integration

20 · 209

Kind	Pages	Last 90 days	Latest
Blog	1,602	undated
Comparison	188	undated
News or press	152	1	2026-09-28
Case study	141	undated
Report or ebook	59	undated
Glossary or explainer	52	undated
Conference or event	12	undated
Webinar or virtual event	5	undated
Template or tool	1	undated

Most recent

2026-09-28Aircall insider sept 2026 news or press

How it is countedHide how it is counted

Every page aircall.io exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow Aircall

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Aircall is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: AI-powered customer communications platform for sales and support teams
aircall.io
For: SMBs & Enterprise; sales and support teams; call centers, IT operations, and revenue operations in SMB and mid-market organizations
aircall.io
Price stated: Essentials, Professional, Custom aircall.io
Starting price: 30 aircall.io
Free plan or trial: Try for free; Get free access aircall.io
Integrations claimed: 250 aircall.io
Certifications: SOC2 TYPE IIGDPR EU PRIVACYHIPAA DATA PRIVACYHIPAAGDPRSOC2SOC2 Type 2ISO 27001
Customers named: SJWDFood Cycle ScienceUnbiasedAstmoor FinanceThe Grout GuyCustom NeonAHS Pipeline InnovationJobandtalent
Not stated on the pages read: Hosting

What Aircall's own pages state, read September 28, 2026: aircall.io, aircall.io/pricing, aircall.io/security, aircall.io/solution, aircall.io/customer-stories. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Aircall's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Aircall, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Aircall by email, built from the raw record of the edition. It shows:

where Aircall is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Aircall, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.