Zoom Phone vs Dialpad
One of fourteen models named Zoom Phone first on the direct prompt; one named Dialpad. Zoom Phone was named by fourteen of the fourteen models and Dialpad by thirteen and Zoom Phone carries 42 labels and Dialpad 31, so the shares are not directly comparable.
Named in one category this edition.
Named in two categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the business phone systems page.
By framing
Zoom PhoneFirst choices, of fourteen modelsDialpad
Across every category in the October 2026 Edition, Zoom Phone and Dialpad were named in the same answer forty-eight times, of the 126 answers naming Zoom Phone and the 88 naming Dialpad. In those answers Dialpad took the first choice one time and Zoom Phone six.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | |||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | |||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | | |
Zoom Phone Dialpad first choice named as an alternative argued againstblank: not namedEach cell is one answer, Zoom Phone on the left and Dialpad on the right.The direct prompt
Zoom Phone first, Dialpad an alternative
1 of 14 modelsDialpad was named in the answer but not as the choice, or not at all.Dialpad first, Zoom Phone not the choice
1 of 14 modelsZoom Phone was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
12 of 14 modelsThe answer put something else first and named one of the two as an alternative.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
Zoom Phone14%#3 of 11Dialpad2%#6 of 11Zoom Phone8%#5 of 12Dialpad2%#8 of 12What the models said about Zoom Phone
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“Zoom's $10/month metered plan is one of the cheapest entry points on the market” Gemini 3.5 Flash · budget prompt · first choice
“Zoom Phone stands out as one of the most affordable small business phone systems” Claude Haiku 4.5 · budget prompt · first choice
“the best business phone system is usually RingCentral or Zoom Phone” GPT-5.4 mini · direct prompt · first choice
What the models said about Dialpad
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Trustpilot highlights awful customer service, refund delays, hidden fees (e.g., porting charges), and app glitches.” Grok 4.1 Fast · negative prompt · soft negative
“and Dialpad (to see how live AI transcription can boost your sales reps' close rates)” Gemini 3.5 Flash · direct prompt · first choice
“Dialpad leads with AI transcription and coaching” GLM 4.7 FlashX · comparative prompt · first choice
“If AI call intelligence is the primary driver, Dialpad has the most mature AI coaching and transcription stack at a mid-market price” Muse Glimmer 30B · direct prompt · alternative
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.