Remote support and remote access for small business buyers
Asked as “remote support tool”, and as “remote desktop software”, on behalf of a small B2B company. 60 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each. Added to the September 2026 Edition; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories: how the two compare.
Standing · first-choice share
38%
Contested · Splashtop Remote Support 23%
38Zoho Assist23Splashtop Remote Support07TeamViewer32others
38% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the one product at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04R05
06
07
08
09Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative50%
Key
01Zoho Assist38%
Zoho Assist38%02Splashtop Remote Support23%
Splashtop Remote Support23%03TeamViewer7%
TeamViewer7%04AnyDesk5%
AnyDesk5%05RemotePC5%
06ConnectWise ScreenConnect5%
ConnectWise ScreenConnect5%07Chrome Remote Desktop3%
Chrome Remote Desktop3%08RustDesk2%
RustDesk2%09BeyondTrust Remote Support0%
BeyondTrust Remote Support0%What they warned about
One of twelve models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX and MiniMax M2.5 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
TeamViewer50%
31 of 62 labels negative · 12 of 12 models · 6 hard negative
“Tools like TeamViewer have consumer-grade foundations and past vulnerabilities that don't meet enterprise-grade security demands, leaving organizations exposed” Claude Haiku 4.5, negative prompt
ConnectWise ScreenConnect36%
10 of 28 labels negative · 10 of 12 models · 1 hard negative
“ConnectWise ScreenConnect - Exploited in 2024-2025 with zero-day vulnerabilities” MiniMax M2.5, negative prompt
AnyDesk23%
11 of 47 labels negative · 9 of 12 models · 5 hard negative
“Suffered a major 2024 breach where production systems were compromised... Not ideal for sensitive data until proven stable post-incident.” Grok 4.1 Fast, negative prompt
Chrome Remote Desktop45%
9 of 20 labels negative · 7 of 12 models · 4 hard negative
“Avoid: Purely Consumer/Free Tools (For Formal Operations) ... Chrome Remote Desktop ... no centralized way to revoke access” Qwen 3.7 Flash, negative prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the twelve in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
70 of 84 answers in this category came back with a source list, from 14 of 12 models: citations where the model returns them, or the search results it consulted. 911 links across 205 sites, every framing counted. Ranked by the number of answers carrying the site or page.
vendor site · Zoho36 answers · 71 citations · 12 models
vendor site · TeamViewer32 answers · 53 citations · 13 models
vendor site · Guideflow31 answers · 33 citations · 11 models
vendor site · G230 answers · 43 citations · 10 models
vendor site · G229 answers · 47 citations · 11 models
28 answers · 34 citations · 9 models
vendor site · Splashtop26 answers · 33 citations · 11 models
vendor site · Spiceworks20 answers · 20 citations · 6 models
14 answers · 14 citations · 6 models
13 answers · 14 citations · 7 models
vendor site · Zendesk13 answers · 13 citations · 6 models
vendor site · RealVNC12 answers · 13 citations · 8 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
26 answers · 11 models
25 answers · 9 models
24 answers · 10 models
21 answers · 10 models
20 answers · 6 models
14 answers · 6 models
14 answers · 8 models
13 answers · 6 models
13 answers · 6 models
12 answers · 5 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “best remote support tool”, “remote support tool”, “remote support tools”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Zoho Assist zoho.com | 38% | 113 | 9,900 | 160 | 1,216,894 | $51,031 | 119 | |
| Splashtop SOS splashtop.com Splashtop Remote Support 23%, Splashtop SOS 2%, Splashtop Business Access 2% | 27% | 136 | 180,282 | 120 | ||||
| TeamViewer teamviewer.com | 7% | 159 | 165,000 | 4,179 | 516,592 | $19,425 | 24 | 6 |
| AnyDesk anydesk.com | 5% | 116 | 165,000 | 2,090 | ||||
| RemotePC | 5% | 27,100 | 263 | |||||
| ConnectWise connectwise.com ConnectWise ScreenConnect 5%, ConnectWise 0% | 5% | 104 | 22,200 | 792 | 117,593 | $840 | 120 | |
| HelpWire helpwire.app | 3% | 7 | 2 | |||||
| Chrome Remote Desktop chrome.com | 3% | 35 | 301,000 | 1,686 | ||||
| RustDesk rustdesk.com | 2% | 20 | 49,500 | 641 | 22,684 | |||
| DWService dwservice.net | 2% | 4 |
Google's top ten for the three searches hold 21 sites; 3 of them are among the sites the models cited here (dnsstuff.com, getapp.com, teamviewer.com). The first result for “best remote support tool” is reddit.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best remote support tool for a small B2B company?”Paraphrase“Which remote desktop software would you recommend to a small business that sells to other businesses?”Comparative“What are the top remote support tools for a small team and how do they differ?”Budget-constrained“What is the best remote support tool for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating a remote support tool. What should we look at?”Negative“Which remote support tools should a small business avoid or be cautious about?”
Claude Haiku 4.5RemotePCAnyDesk, TeamViewerChangedagainst: ConnectWise ScreenConnectRemotePC, Zoho AssistAnyDesk, Chrome Remote Desktopno first choiceagainst: TeamViewer
Three alternatives
GoTo Resolve, Splashtop Remote Support, Zoho AssistTwo alternatives
Chrome Remote Desktop, Microsoft Remote DesktopThree alternatives
AnyDesk, Splashtop Remote Support, TeamViewerOne alternative
Zoho AssistGPT-5.4 miniZoho Assistagainst: TeamViewerSplashtop Remote SupportChangedZoho AssistSplashtop Remote Supportno first choiceagainst: RDP, VNC
Three alternatives
ConnectWise, LogMeIn Resolve, Splashtop Remote SupportTwo alternatives
AnyDesk, TeamViewerFour alternatives
AnyDesk, ConnectWise ScreenConnect, Splashtop Remote Support, TeamViewerTwo alternatives
RealVNC On-Demand Assist, TeamViewerGemini 3.5 FlashZoho Assistagainst: Chrome Remote Desktop, Microsoft RDP, TeamViewerSplashtop Remote SupportChangedagainst: Chrome Remote Desktop, TeamViewerZoho AssistDWService, HelpWireagainst: AnyDesk, TeamViewerConnectWise ScreenConnect, Splashtop Remote Supportagainst: BeyondTrust Remote Support, LogMeIn Rescue, TeamVieweragainst: Ammyy Admin, AnyDesk, ConnectWise ScreenConnect, LogMeIn, Raw Windows RDP, Supremo, TeamViewer, UltraViewer
Two alternatives
ConnectWise ScreenConnect, Splashtop SOSThree alternatives
ConnectWise ScreenConnect, RustDesk, Zoho AssistFour alternatives
AnyDesk, ConnectWise ScreenConnect, RustDesk, Splashtop Remote SupportThree alternatives
RustDesk, Splashtop Remote Support, Zoho AssistOne alternative
Zoho AssistPerplexity SonarZoho Assistagainst: TeamViewerZoho AssistHeldZoho AssistZoho Assistno first choiceagainst: Chrome Remote Desktop, LogMeIn Rescue, Remote Desktop Manager, TeamViewer, Windows Quick Assist
One alternative
Splashtop Remote SupportThree alternatives
RemotePC, Splashtop Remote Support, TeamViewerThree alternatives
Chrome Remote Desktop, ConnectWise ScreenConnect, Splashtop Remote SupportTwo alternatives
AnyDesk, RemotePCGrok 4.1 FastZoho AssistSplashtop Remote SupportChangedagainst: TeamViewerSplashtop Remote Support, Zoho Assistagainst: NinjaOne, TeamViewerZoho Assistno first choiceagainst: AnyDesk, LogMeIn, Native RDP, TeamViewer
Two alternatives
Splashtop Remote Support, TeamViewerOne alternative
Zoho AssistOne alternative
AnyDeskThree alternatives
AnyDesk, Chrome Remote Desktop, RemotePCMistral SmallZoho Assistno first choiceChangedTeamViewerLogMeIn Rescue, Zoho Assistagainst: TeamViewerno first choiceagainst: ConnectWise ScreenConnect, TeamViewer
Two alternatives
GoTo Resolve, TeamViewerFive alternatives
AnyDesk, BeyondTrust Remote Support, GoTo Resolve, Splashtop Remote Support, Zoho AssistOne alternative
Splashtop Remote SupportDeepSeek V4 FlashZoho Assistagainst: TeamViewerSplashtop Remote SupportChangedagainst: TeamViewerSplashtop Remote Support, Zoho AssistSplashtop Remote Support, Zoho Assistagainst: AnyDeskSplashtop Remote Support, Zoho Assistagainst: Chrome Remote Desktopagainst: Ammyy Admin, ConnectWise ScreenConnect, LogMeIn, MeshCentral, RDP, UltraVNC, VNC
Two alternatives
AnyDesk, Splashtop Remote SupportTwo alternatives
ConnectWise ScreenConnect, Zoho AssistThree alternatives
AnyDesk, ConnectWise ScreenConnect, TeamViewerOne alternative
RustDeskTwo alternatives
AnyDesk, TeamViewerLlama 4 MaverickZoho AssistTeamViewerChangedno first choiceZoho Assistno first choiceagainst: LogMeIn Rescue
Two alternatives
GoTo Resolve, LogMeIn RescueTwo alternatives
LogMeIn, RemotePCTwo alternatives
LogMeIn Rescue, Splashtop Remote SupportQwen 3.7 FlashConnectWise ScreenConnect, Splashtop Remote Supportagainst: TeamViewerSplashtop Remote SupportChangedSplashtop Business Accessagainst: TeamViewerRustDeskagainst: TeamViewerConnectWise ScreenConnect, Splashtop Remote Supportagainst: TeamViewer, VMware Bespokeagainst: AnyDesk, Chrome Remote Desktop, ConnectWise ScreenConnect, GoTo Resolve, RustDesk, TeamViewer, VNC
Two alternatives
AnyDesk, AteraThree alternatives
AnyDesk, Atera, TeamViewerTwo alternatives
AnyDesk, Chrome Remote DesktopFour alternatives
Atera, Chrome Remote Desktop, Splashtop SOS, SyncroOne alternative
AnyDeskKimi K2Zoho Assistagainst: TeamViewerSplashtop Business Access, Splashtop Remote SupportChangedagainst: AnyDesk, TeamViewerSplashtop Remote Supportagainst: TeamViewerChrome Remote Desktop, Zoho AssistZoho Assistagainst: AnyDesk, BeyondTrust Remote Support, Chrome Remote Desktop, ConnectWise ScreenConnect, HPE Insight Remote Support, Microsoft Remote Desktop Protocol, TeamViewer
Two alternatives
RemotePC, Splashtop Remote SupportThree alternatives
ConnectWise ScreenConnect, RemotePC, Zoho AssistThree alternatives
AnyDesk, ConnectWise ScreenConnect, Zoho AssistOne alternative
Splashtop Remote SupportThree alternatives
AnyDesk, Splashtop Remote Support, TeamViewerGLM 4.7 FlashXRemotePC, Zoho AssistTeamViewerChangedChrome Remote Desktop, Zoho Assistagainst: Datto RMMRemotePCagainst: Chrome Remote Desktop, TeamViewerno first choiceagainst: AnyDesk, Chrome Remote Desktop, ConnectWise ScreenConnect, MeshCentral, Microsoft Remote Desktop, TeamViewer, VNC, Windows Quick Assist
Two alternatives
Splashtop Remote Access, TeamViewerFour alternatives
AnyDesk, RemotePC, Splashtop Remote Support, Zoho AssistSix alternatives
AirDroid Business, Atera, FixMe.IT, InvGate Service Management, NinjaOne, TeamViewer RemoteFour alternatives
AnyDesk, RustDesk, Splashtop Remote Support, Zoho AssistMiniMax M2.5TeamViewerZoho AssistChangedTeamViewerAnyDesk, Zoho Assistno first choiceagainst: Ammyy Admin, AnyDesk, BeyondTrust Remote Support, ConnectWise ScreenConnect, MeshCentral, SimpleHelp
Three alternatives
BeyondTrust Remote Support, Zendesk, Zoho AssistThree alternatives
AnyDesk, GoTo Resolve, TeamViewerThree alternatives
AnyDesk, Chrome Remote Desktop, Zoho AssistTwo alternatives
Chrome Remote Desktop, Windows Remote DesktopBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Seventy-two rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 01:27 | yes | 9 | 9 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 01:02 | yes | 3 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:55 | yes | 17 | 26 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-04 23:32 | yes | 14 | 4 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:57 | yes | 19 | 7 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:22 | yes | 10 | 5 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 01:03 | yes | 22 | 51 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:25 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 23:16 | no | 0 | 25 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:47 | yes | 14 | 20 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 01:12 | yes | 15 | 64 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:43 | yes | 5 | 14 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:55 | no | 0 | 5 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:22 | yes | 3 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 01:17 | yes | 10 | 23 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-05 00:27 | yes | 17 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:37 | yes | 21 | 8 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:34 | no | 0 | 1 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:45 | yes | 23 | 43 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:39 | yes | 5 | 2 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:31 | no | 0 | 25 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 01:33 | yes | 15 | 32 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:20 | yes | 15 | 38 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:54 | yes | 5 | 48 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:26 | yes | 9 | 8 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:54 | yes | 7 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:37 | yes | 14 | 27 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-05 01:06 | yes | 14 | 5 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 01:44 | yes | 23 | 9 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 01:56 | yes | 6 | 6 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 01:18 | yes | 22 | 69 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 01:39 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:18 | no | 0 | 30 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:52 | yes | 15 | 22 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 01:53 | yes | 22 | 72 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 00:58 | yes | 10 | 16 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 22:59 | no | 0 | 4 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:50 | yes | 3 | 3 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:43 | yes | 28 | 25 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-05 01:02 | yes | 16 | 3 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:22 | yes | 24 | 7 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 01:35 | yes | 5 | 3 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 01:29 | yes | 15 | 36 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 01:52 | yes | 5 | 2 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 01:21 | no | 0 | 28 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:04 | yes | 8 | 13 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:52 | yes | 13 | 41 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:40 | no | 0 | 9 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 01:28 | no | 0 | 5 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 01:03 | no | 0 | 5 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 01:35 | yes | 7 | 24 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-05 01:16 | yes | 15 | 4 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 01:34 | yes | 15 | 7 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 01:47 | no | 0 | 5 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:48 | yes | 16 | 70 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:10 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 01:15 | no | 0 | 27 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:37 | yes | 13 | 21 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 22:35 | yes | 13 | 48 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 01:21 | no | 0 | 8 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:04 | yes | 19 | 11 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 01:49 | yes | 4 | 4 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:18 | yes | 27 | 26 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-05 01:48 | yes | 18 | 2 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 01:52 | yes | 25 | 11 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:51 | yes | 15 | 7 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:17 | yes | 25 | 64 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:24 | yes | 5 | 3 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 01:35 | yes | 17 | 77 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 01:51 | yes | 25 | 21 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:48 | yes | 23 | 63 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:57 | yes | 17 | 69 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
BeyondTrust read as BeyondTrust Remote Support
Splashtop read as Splashtop Remote Support
Splashtop (Business Access / SOS) read as Splashtop Remote Support
Splashtop (SOS or Business Access) read as Splashtop Remote Support
Splashtop (Specifically Splashtop SOS) read as Splashtop Remote Support
Splashtop Enterprise read as Splashtop Remote Support
Unresolved, counted raw
HPE Insight Remote Support
Microsoft's built-in Remote Desktop
Native RDP (Windows Remote Desktop Protocol)
Raw Windows RDP (Remote Desktop Protocol)
RealVNC On-Demand Assist
Remote Desktop Manager
SolarView
Supremo
TeamViewer Remote Access
VMware Bespoke
Windows Remote Desktop
Discontinued, still offered
No shut-down product was recommended here.