IT AI Index

Index › Vendors › ConnectWise · September 2026 Edition

1 category · Named, not ranked

ConnectWise

20Judge labels

0First choices

8Negative labels

9 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.2, every buyer segment counted.

Standing

5 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. ConnectWise was named 5 times in RMM, where NinjaOne led with 50%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business36 of 45

under the label threshold

Mid-market35 of 57

under the label threshold

Enterprise16 of 58

under the label threshold

In rmm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named ConnectWise for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Remote monitoring and management	IT operations and endpoint	0%	35 of 57	40%	5	under 10 labels · led by NinjaOne at 50%

Movement

This is the first edition on this tier, so no move can be computed for ConnectWise yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated ConnectWise across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	0	0	0	0
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	1	1
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	0	0	0
DeepSeek V4 Flash	0	0	1	1
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	1	0	1
Kimi K2	1	1	0	2
GLM 4.7 FlashX	0	0	0	0
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct3 labelsNone

Paraphrase2 labelsNone

Comparative2 labelsNone

Budget-constrained4 labelsNone

Scale-constrained4 labelsNone

Negative5 labelsNone

First choiceAlternativeMentionNegative20 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“ConnectWise RMM - Best for scalability and advanced automation” Kimi K2 · RMM · scale prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“avoid ConnectWise or N-central, and lean toward NinjaOne or Atera” Gemini 3.5 Flash · RMM · paraphrase prompt · hard negative

“Many enterprise-oriented platforms (ConnectWise, Datto, N-able, Kaseya) are quote-only, so budget for total cost including add-ons” DeepSeek V4 Flash · RMM · scale prompt · soft negative

Named alongside

The products named in the same answers as ConnectWise, over the 20 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and ConnectWise was named but was not.

ProductSame answerTook the first choice insteadHead to head

NinjaOne19 of 209Not in the top three

Atera18 of 206Not in the top three

Syncro13 of 201Not in the top three

SuperOps8 of 200Not in the top three

Datto RMM7 of 200Not in the top three

Action15 of 202Not in the top three

Kaseya5 of 200Not in the top three

Kaseya VSA5 of 200Not in the top three

N-able5 of 200Not in the top three

N-able N-central5 of 200Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named ConnectWise. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 16 of the 20 answers that named ConnectWise and are not a share of its labels.

Domains cited

aimultiple.com10

learn.g2.com10

syncrosecure.com10

superops.com9

mspcompared.com6

ninjaone.com6

acronis.com5

blog.domotz.com5

comparitech.com5

expertinsights.com5

Seventy-one of the seventy-one domain citations in answers naming ConnectWise came from somebody else's page.

Pages cited

learn.g2.com/best-rmm-software10

syncrosecure.com/blog/best-rmm-software10

aimultiple.com/rmm-software9

superops.com/best-rmm-software-and-tools9

mspcompared.com/best/rmm6

expertinsights.com/it-management/the-top-rmm-solutions-for-msps5

gbhackers.com/best-rmm-platforms-for-msps-a-complete-comparison-guide5

aimultiple.com/rmm-pricing4

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when ConnectWise's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as ConnectWise, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at connectwise.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.