Remote support and remote access · October 2026 Edition
Splashtop Remote Support vs Zoho Assist
Three of fourteen models named Splashtop Remote Support first on the direct prompt; one named Zoho Assist. Both were named by all fourteen models and Splashtop Remote Support carries 52 labels and Zoho Assist 42, so the shares are not directly comparable.
Named in one category this edition.
Named in one category this edition.
First-choice share23%18%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate2%2%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#3A position in a field of 10; printed, not drawn.
Labels5242A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Splashtop Remote Support reading right to left. Rank and label count are printed, not drawn.BeyondTrust Remote Support was named alongside these two in ten of the fourteen direct answers. Splashtop Remote Support vs TeamViewer · Splashtop Remote Support vs ConnectWise ScreenConnect · Splashtop Remote Support vs NinjaOne
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Splashtop Remote SupportFirst choices, of fourteen modelsZoho Assist
Direct311 against Zoho Assist
Paraphrase71
Comparative12
Budget-constrained18
Scale-constrained20
Negative401 against Splashtop Remote Support
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the October 2026 Edition, Splashtop Remote Support and Zoho Assist were named in the same answer ninety times, of the 153 answers naming Splashtop Remote Support and the 120 naming Zoho Assist. In those answers Zoho Assist took the first choice twenty-two times and Splashtop Remote Support seventeen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Splashtop Remote Support and Zoho Assist stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | | ||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | | | |
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | | | |
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | |
Splashtop Remote Support Zoho Assist first choice named as an alternative argued againstblank: not namedEach cell is one answer, Splashtop Remote Support on the left and Zoho Assist on the right.The direct prompt
The plain question, one answer per model, grouped by where Splashtop Remote Support and Zoho Assist stood in it.
Splashtop Remote Support first, Zoho Assist not the choice
3 of 14 modelsZoho Assist was named in the answer but not as the choice, or not at all.Perplexity SonarSplashtop Remote Support alternatives: LogMeIn Rescue
DeepSeek V4 FlashSplashtop Remote Support alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect
MiniMax M2.5RemotePC, Splashtop Remote Support alternatives: BeyondTrust Remote Support
Zoho Assist first, Splashtop Remote Support not the choice
1 of 14 modelsSplashtop Remote Support was named in the answer but not as the choice, or not at all.Qwen 3.7 FlashZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Business Remote
Neither was the first choice, one was named
7 of 14 modelsThe answer put something else first and named one of the two as an alternative.Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Splashtop Remote Support
Grok 4.1 FastConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer
Mistral SmallBeyondTrust Remote Support, NinjaOne alternatives: ConnectWise ScreenConnect, RemotePC, Zoho Assist
Kimi K2NinjaOne alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist
GLM 4.7 FlashXTeamViewer alternatives: AnyDesk, NinjaOne, Zoho Assist
GPT-6 LunaConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Zoho Assist
Muse Glimmer 30BTeamViewer alternatives: AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue, NinjaOne, Splashtop Remote Support, Zoho Assist
Neither was named
3 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
GPT-5.4 miniNinjaOne alternatives: BeyondTrust Remote Support, TeamViewer
Llama 4 MaverickNinjaOne alternatives: BeyondTrust Remote Support, LogMeIn Rescue
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Zoho Assist leads by fifteen points.
Zoho Assist38%#1 of 9Splashtop Remote Support23%#2 of 9Mid-marketThe figures above
The order flips: Splashtop Remote Support leads at mid-market.
Splashtop Remote Support23%#1 of 10Zoho Assist18%#3 of 10Enterprise
Splashtop Remote Support leads by twenty-five points.
Splashtop Remote Support27%#1 of 9Zoho Assist2%#7 of 9What the models said about Splashtop Remote Support
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Frequently targeted in enterprise phishing campaigns.” Qwen 3.7 Flash · negative prompt · hard negative
“For secure alternatives, many organizations now prefer Splashtop, NinjaRMM, or enterprise-focused solutions like RemoteCall” Mistral Small · negative prompt · first choice
“If you want the best balance of Price/Performance (and mostly support internal staff): Go with Splashtop Business.” Qwen 3.7 Flash · paraphrase prompt · first choice
“Some alternative remote support tools that are considered to be good options include Splashtop and ScreenMeet.” Llama 4 Maverick · negative prompt · first choice
What the models said about Zoho Assist
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“better for smaller or cost-sensitive teams than for a fully scaled mid-market stack” GPT-5.4 mini · direct prompt · soft negative
“Zoho Assist is frequently recommended as one of the best remote support tools. It offers a free version that is genuinely functional” Mistral Small · budget prompt · first choice
“Best All-Rounder: Zoho Assist ... Start with a trial of Zoho Assist for a user-friendly, cost-effective solution.” Qwen 3.7 Flash · direct prompt · first choice
“Best overall Zoho Assist - Best balance of performance, pricing, scalability, and integrations for IT teams.” Muse Glimmer 30B · comparative prompt · first choice
Also compared
Splashtop Remote Support vs TeamViewerSplashtop Remote Support vs ConnectWise ScreenConnectSplashtop Remote Support vs NinjaOneSplashtop Remote Support vs RemotePCSplashtop Remote Support vs BeyondTrust Remote SupportSplashtop Remote Support vs Chrome Remote DesktopTeamViewer vs Zoho AssistZoho Assist vs ConnectWise ScreenConnectZoho Assist vs NinjaOneZoho Assist vs RemotePCZoho Assist vs BeyondTrust Remote SupportZoho Assist vs Chrome Remote DesktopAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.