Remote support and remote access · October 2026 Edition
Zoho Assist vs NinjaOne
One of fourteen models named Zoho Assist first on the direct prompt; four named NinjaOne. Zoho Assist was named by fourteen of the fourteen models and NinjaOne by ten and Zoho Assist carries 42 labels and NinjaOne 15, so the shares are not directly comparable.
Named in one category this edition.
Named in twelve categories this edition.
First-choice share18%9%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate2%0%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#3#5A position in a field of 10; printed, not drawn.
Labels4215A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Zoho Assist reading right to left. Rank and label count are printed, not drawn.BeyondTrust Remote Support was named alongside these two in ten of the fourteen direct answers. Splashtop Remote Support vs Zoho Assist · Splashtop Remote Support vs NinjaOne · TeamViewer vs Zoho Assist
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Zoho AssistFirst choices, of fourteen modelsNinjaOne
Direct141 against Zoho Assist
Paraphrase10
Comparative20
Budget-constrained81
Scale-constrained00
Negative00
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Zoho Assist and NinjaOne stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | ||||
| Gemini 3.5 Flash | | | ||||
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | | |||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | | | | |||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | |||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | |
Zoho Assist NinjaOne first choice named as an alternative argued againstblank: not namedEach cell is one answer, Zoho Assist on the left and NinjaOne on the right.The direct prompt
The plain question, one answer per model, grouped by where Zoho Assist and NinjaOne stood in it.
Zoho Assist first, NinjaOne not the choice
1 of 14 modelsNinjaOne was named in the answer but not as the choice, or not at all.Qwen 3.7 FlashZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Business Remote
NinjaOne first, Zoho Assist an alternative
4 of 14 modelsZoho Assist was named in the answer but not as the choice, or not at all.GPT-5.4 miniNinjaOne alternatives: BeyondTrust Remote Support, TeamViewer
Mistral SmallBeyondTrust Remote Support, NinjaOne alternatives: ConnectWise ScreenConnect, RemotePC, Zoho Assist
Llama 4 MaverickNinjaOne alternatives: BeyondTrust Remote Support, LogMeIn Rescue
Kimi K2NinjaOne alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist
Neither was the first choice, one was named
4 of 14 modelsThe answer put something else first and named one of the two as an alternative.Grok 4.1 FastConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer
GLM 4.7 FlashXTeamViewer alternatives: AnyDesk, NinjaOne, Zoho Assist
GPT-6 LunaConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Zoho Assist
Muse Glimmer 30BTeamViewer alternatives: AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue, NinjaOne, Splashtop Remote Support, Zoho Assist
Neither was named
5 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Splashtop Remote Support
Perplexity SonarSplashtop Remote Support alternatives: LogMeIn Rescue
DeepSeek V4 FlashSplashtop Remote Support alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect
MiniMax M2.5RemotePC, Splashtop Remote Support alternatives: BeyondTrust Remote Support
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Zoho Assist leads by thirty-eight points.
Zoho Assist38%#1 of 9NinjaOne0%#– of 9Mid-marketThe figures above
Zoho Assist leads by nine points.
Zoho Assist18%#3 of 10NinjaOne9%#5 of 10Enterprise
Level: the same share of first choices.
Zoho Assist2%#7 of 9NinjaOne2%#– of 9What the models said about Zoho Assist
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“better for smaller or cost-sensitive teams than for a fully scaled mid-market stack” GPT-5.4 mini · direct prompt · soft negative
“Zoho Assist is frequently recommended as one of the best remote support tools. It offers a free version that is genuinely functional” Mistral Small · budget prompt · first choice
“Best All-Rounder: Zoho Assist ... Start with a trial of Zoho Assist for a user-friendly, cost-effective solution.” Qwen 3.7 Flash · direct prompt · first choice
“Best overall Zoho Assist - Best balance of performance, pricing, scalability, and integrations for IT teams.” Muse Glimmer 30B · comparative prompt · first choice
What the models said about NinjaOne
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. One of one in this category shown.
“The best remote support tool for a company with a limited budget is likely to be NinjaOne, which costs $1.50/month for 10,000 endpoints.” Llama 4 Maverick · budget prompt · first choice
Also compared
Splashtop Remote Support vs Zoho AssistSplashtop Remote Support vs NinjaOneTeamViewer vs Zoho AssistTeamViewer vs NinjaOneZoho Assist vs ConnectWise ScreenConnectZoho Assist vs RemotePCZoho Assist vs BeyondTrust Remote SupportZoho Assist vs Chrome Remote DesktopConnectWise ScreenConnect vs NinjaOneNinjaOne vs RemotePCNinjaOne vs BeyondTrust Remote SupportNinjaOne vs Chrome Remote DesktopAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.