Every category where a model named Ivanti Neurons for ITSM for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
IT service management	IT operations and endpoint	0%	41 of 48	33%	15	criticized challenger

Movement

This is the first edition on this tier, so no move can be computed for Ivanti Neurons for ITSM yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Ivanti Neurons for ITSM across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	1	1	0	2
GPT-5.4 mini	0	1	1	2
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	1	1	2
Grok 4.1 Fast	1	1	0	2
Mistral Small	0	2	0	2
DeepSeek V4 Flash	0	1	1	2
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	0	1	1
GLM 4.7 FlashX	0	0	1	1
MiniMax M2.5	0	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct4 labelsNone

Paraphrase1 labelNone

Comparative20 labels1not counted in share

Budget-constrained1 labelNone

Scale-constrained6 labelsNone

Negative23 labelsNone

First choiceAlternativeMentionNegative55 labels in all, every segment counted; 0 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“ServiceNow and Ivanti offer the depth, and the cost, that comes with it” Claude Haiku 4.5 · ITSM · comparative prompt · alternative

“Security-focused IT, flexible deployment ... Deep security integrations” Grok 4.1 Fast · ITSM · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“perhaps the platform to be most cautious about, due to a serious, ongoing security track record” DeepSeek V4 Flash · ITSM · negative prompt · hard negative

“Clunky, dated interface with disjointed modules; Extremely steep learning curve for administrators” GLM 4.7 FlashX · ITSM · negative prompt · hard negative

“setup and tuning can be complex, which makes it a cautious choice if you want quick deployment” Perplexity Sonar · ITSM · negative prompt · soft negative

“Platforms I’d be extra cautious about: ... Ivanti Neurons for ITSM” GPT-5.4 mini · ITSM · negative prompt · soft negative

Named alongside

The products named in the same answers as Ivanti Neurons for ITSM, over the 54 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Ivanti Neurons for ITSM was named but was not.

ProductSame answerTook the first choice insteadHead to head

Jira Service Management51 of 546Not in the top three

BMC Helix ITSM47 of 540Not in the top three

Freshservice44 of 546Not in the top three

ServiceNow40 of 5411Not in the top three

ManageEngine ServiceDesk Plus26 of 540Not in the top three

Zendesk13 of 541Not in the top three

SolarWinds Service Desk13 of 540Not in the top three

HaloITSM10 of 541Not in the top three

ServiceNow ITSM8 of 546Not in the top three

InvGate Service Management7 of 541Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Ivanti Neurons for ITSM. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 47 of the 54 answers that named Ivanti Neurons for ITSM and are not a share of its labels.

Domains cited

gartner.com38

virima.com23

motadata.com21

blog.invgate.com19

expertinsights.com16

xurrent.com16

reddit.com15

console.com14

guideflow.com12

deel.com11

185 of the 185 domain citations in answers naming Ivanti Neurons for ITSM came from somebody else's page.

Pages cited

gartner.com/reviews/market/it-service-management-platforms36

virima.com/blog/top-itsm-software-platforms-compared-2026-buyers-guide20

motadata.com/blog/best-itsm-tools17

expertinsights.com/it-management/the-top-it-service-management-itsm-solutions15

xurrent.com/blog/top-itsm-tools13

console.com/blog/best-itsm-tools12

guideflow.com/blog/it-service-management-tools12

deel.com/blog/best-itsm-tools11

Pages are listed as the models cited them.

Names read as Ivanti Neurons for ITSM

What the judge wrote, as written, with how often. The vendor table decides that these count as Ivanti Neurons for ITSM; a claim can dispute any of them.

Ivanti 3Ivanti Neurons 3

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Ivanti Neurons for ITSM's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Ivanti Neurons for ITSM, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at ivanti.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.