IT AI Index
September 2026 Edition · The permanent record of this edition. The unqualified address always carries the latest edition.
Index IT operations and endpoint ITAM › Enterprise September 2026 Edition

IT asset management for enterprise buyers

Asked as “IT asset management platform”, and as “hardware and software asset inventory tool”, on behalf of an enterprise B2B company. 47 first choices recorded across the direct, paraphrase, budget and scale prompts, twelve models each.
Standing
Clear leader
62% of first choices, clear leader.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.

01The standing

Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all twelve models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
01ServiceNow IT Asset Management62%25%64criticized default
02Flexera One11%15%47accepted challenger
03Lansweeper4%8%40accepted challenger
04ManageEngine AssetExplorer4%17%23accepted challenger
05Virima2%10%10accepted challenger
06Asset Panda2%20%10accepted challenger
Show the five products at 0%, ordered by negative rate
11Snipe-IT0%45%11criticized challenger
08Ivanti Neurons for ITAM0%15%33accepted challenger
07Device420%0%22accepted challenger
09BMC Helix ITAM0%0%13accepted challenger
10Cloudaware0%0%11accepted challenger
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its vendor page.

One product takes 62% of first choices here, so the chart would put ten markers in one corner and one at the far edge. The two measurements it plots are columns in the standing above: share, and the negative label rate. Two products carry a negative rate above 25% in this category. Jump to the standing

02What they warned about

Eight of twelve models held their first choice under the paraphrase. Grok 4.1 Fast, Llama 4 Maverick, Qwen 3.7 Flash and Kimi K2 changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow IT Asset Management
25%
16 of 64 labels negative · 11 of 12 models · 1 hard negative
“**Avoid**: Per-user pricing models (like ServiceNow's base ITSM) for thousands of users, as costs become unpredictable” Kimi K2, budget prompt
Flexera One
15%
7 of 47 labels negative · 7 of 12 models · 1 hard negative
“weak on hardware asset management and CMDB-grade inventory ... Not a unified platform” Kimi K2, negative prompt
SolarWinds Service Desk
67%
6 of 9 labels negative · 6 of 12 models · 3 hard negative
“Platforms to Avoid or Use with Caution ... SolarWinds IT Asset Management ... Best suited for: SMBs and mid-market organizations, not large enterprises” Kimi K2, negative prompt
Snipe-IT
45%
5 of 11 labels negative · 5 of 12 models · 3 hard negative
“the source explicitly says it may not be suitable for **large enterprises with complex infrastructure**” Perplexity Sonar, negative prompt

03What they cite

Citations exist only for the models that return a source list: twelve of the twelve in this edition, and all six flagship models on the expanded tier.

Sites the answers cite

66 of 72 answers in this category came back with a source list, from 12 of 12 models: citations where the model returns them, or the search results it consulted. 5 of those lists are Google grounding redirects that name no site and are left out of the counts. 942 links across 221 sites, every framing counted. Ranked by the number of answers carrying the site or page.

vendor site · Cloudaware44 answers · 70 citations · 10 models
vendor site · Virima35 answers · 50 citations · 10 models
32 answers · 34 citations · 10 models
25 answers · 57 citations · 9 models
vendor site · InvGate25 answers · 27 citations · 10 models
vendor site · Guideflow20 answers · 21 citations · 9 models
vendor site · Asset Panda19 answers · 20 citations · 7 models
18 answers · 19 citations · 8 models
18 answers · 18 citations · 6 models
vendor site · Flexera17 answers · 29 citations · 6 models
16 answers · 18 citations · 9 models
15 answers · 26 citations · 10 models

Pages the answers cite

The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.

04How they answered

Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ModelDirect“What is the best IT asset management platform for an enterprise B2B company?”Paraphrase“Which hardware and software asset inventory tool would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade IT asset management platforms and how do they differ?”Budget-constrained“What is the best IT asset management platform for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating an IT asset management platform. What should we look at?”Negative“Which IT asset management platforms should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5ServiceNow IT Asset Management
Four alternativesFlexera One, Ivanti Neurons for ITAM, Lansweeper, ManageEngine AssetExplorer
ServiceNow IT Asset ManagementHeld
Two alternativesFlexera One, ManageEngine AssetExplorer
ServiceNow IT Asset Management
Four alternativesFlexera One, Ivanti Neurons for ITAM, Lansweeper, ManageEngine AssetExplorer
Asset Panda
Three alternativesAssetSonar, Flexera One, InvGate Asset Management
against: ServiceNow IT Asset Management
no first choiceagainst: Flexera One, Ivanti Neurons for ITAM, ServiceNow IT Asset Management, SolarWinds Service Desk
GPT-5.4 miniServiceNow IT Asset Management
Two alternativesFreshservice, Ivanti Neurons for ITAM
ServiceNow IT Asset ManagementHeld
Two alternativesIvanti Neurons for ITAM, Lansweeper
against: Certero for Enterprise ITAM
ServiceNow IT Asset Management
Four alternativesDevice42, Flexera One, Ivanti Neurons for ITAM, Lansweeper
Flexera One, ServiceNow IT Asset Management
One alternativeCertero for Enterprise ITAM
against: iMaint
no first choiceagainst: Flexera One, Ivanti Neurons for ITAM, ServiceNow IT Asset Management
Gemini 3.5 FlashServiceNow IT Asset Management
Three alternativesFlexera One, Ivanti Neurons for ITAM, Jira Service Management Assets
ServiceNow IT Asset ManagementHeld
Three alternativesFlexera One, Ivanti Neurons for ITAM, Lansweeper
Flexera One, ServiceNow IT Asset Management
Four alternativesIvanti Neurons for ITAM, Jira Service Management Assets, Lansweeper, USU
BlueTally
Four alternativesAsset Panda, InvGate Asset Management, Snipe-IT, TeamDynamix
against: Jira Service Management, ServiceNow IT Asset Management
Oomnitza
Four alternativesAxonius, Flexera One, Jira Service Management Assets, Snow Software
against: ServiceNow IT Asset Management
against: AssetTiger, Broadcom CA Asset Portfolio Management, Flexera One, Freshservice, Jira Service Management, OpenText Asset Management X, ServiceNow ITAM/SAM, Snipe-IT
Perplexity SonarServiceNow IT Asset Management
Four alternativesBMC Helix ITAM, Device42, Flexera One, Snow Software
ServiceNow IT Asset ManagementHeld
Three alternativesCloudaware, InvGate Asset Management, Lansweeper
ServiceNow IT Asset Management
Seven alternativesBMC Helix ITAM, Device42, Flexera One, Freshservice, Ivanti Neurons for ITAM, Lansweeper, ManageEngine AssetExplorer
Microsoft Intuneagainst: ServiceNow IT Asset Managementno first choiceagainst: Asset Panda, Desk365, Lansweeper, Snipe-IT, SolarWinds Service Desk
Grok 4.1 FastFlexera One, ServiceNow IT Asset Management
Four alternativesDevice42, Ivanti Neurons for ITAM, Lansweeper, Snow Atlas
ServiceNow IT Asset ManagementChanged
Three alternativesDevice42, Flexera One, Lansweeper
Flexera One, ServiceNow IT Asset Management
Three alternativesDevice42, Lansweeper, ManageEngine AssetExplorer
ServiceNow IT Asset Management
Two alternativesLansweeper, ManageEngine AssetExplorer
against: Flexera One
no first choiceagainst: Desk365, Freshservice, IFS EAM, Lansweeper, ManageEngine AssetExplorer, Microsoft Configuration Manager, ServiceNow IT Asset Management, SolarWinds Service Desk
Mistral SmallServiceNow IT Asset Management
Two alternativesSmartSuite, Virima
ServiceNow IT Asset ManagementHeld
Three alternativesCloudaware, OCS Inventory NG, PDQ Inventory
ServiceNow IT Asset Management
Five alternativesCloudaware, Device42, Flexera One, IBM Maximo, ManageEngine AssetExplorer
ServiceNow IT Asset Managementagainst: Ivanti Neurons for ITAM, VirimaServiceNow IT Asset Management
Six alternativesBMC Helix ITSM + Asset Mgmt, Certero, Flexera One, Ivanti Neurons for ITAM, Lansweeper, Snow Software
against: Snipe-IT
against: OpenGov, ServiceNow IT Asset Management
DeepSeek V4 FlashServiceNow IT Asset Management
Four alternativesDevice42, Flexera One, Ivanti Neurons for ITAM, Lansweeper
against: ManageEngine AssetExplorer
ServiceNow IT Asset ManagementHeld
Three alternativesFlexera One, Ivanti Neurons for ITAM, Lansweeper
Flexera One, ServiceNow IT Asset Management
Six alternativesBMC Helix ITAM, Device42, IBM Maximo, Ivanti Neurons for ITAM, Lansweeper, Virima
Lansweeper
One alternativeFlexera One
against: AssetTiger, ManageEngine AssetExplorer, ServiceNow IT Asset Management, Snipe-IT
no first choiceagainst: Asset Panda, Lansweeper, Legacy CA Service Management / CA IT Asset Manager, ManageEngine AssetExplorer, ServiceNow IT Asset Management
Llama 4 MaverickServiceNow IT Asset ManagementManageEngine AssetExplorerChanged
Two alternativesDevice42, Lansweeper
no first choiceVirima
Two alternativesAsset Panda, ServiceNow IT Asset Management
no first choiceagainst: Desk365
Qwen 3.7 FlashFlexera One, ServiceNow IT Asset Management
Four alternativesIBM Maas360 with Workload Automation, Ivanti Neurons for ITAM, Lansweeper, ManageEngine AssetExplorer
Lansweeper, ServiceNow IT Asset ManagementChanged
Two alternativesDevice42, Jira Service Management
ServiceNow IT Asset Management
Four alternativesBMC Helix ITAM, Flexera One, Lansweeper, Snow Software
against: IBM Cloud Pak for AIOps
Snow Software
Three alternativesFlexera One, Ivanti Neurons for ITAM, ManageEngine AssetExplorer
against: ServiceNow IT Asset Management
Flexera One, ServiceNow IT Asset Management
Three alternativesDevice42, Ivanti Neurons for ITAM, Lansweeper
against: Airtable, BMC Helix / Remedy, CA Spectrum, Excel, ServiceNow IT Asset Management, Snow License Manager, SolarWinds Service Desk
Kimi K2Freshservice
Four alternativesAsset Panda, Cloudaware, ServiceNow IT Asset Management, SolarWinds Service Desk
ServiceNow IT Asset ManagementChanged
Three alternativesFlexera One, Ivanti Neurons for ITAM, Lansweeper
ServiceNow IT Asset Management
Seven alternativesBMC Helix ITSM/ITAM, Device42, Flexera One, Freshservice, Ivanti Neurons for ITAM, Lansweeper, ManageEngine AssetExplorer
ManageEngine AssetExplorer
One alternativeLansweeper
against: ServiceNow IT Asset Management
Flexera One, Oomnitza, ServiceNow IT Asset Management
One alternativeLansweeper
against: Snipe-IT
against: Flexera One, Ivanti Neurons for ITAM, ServiceNow IT Asset Management, SolarWinds Service Desk, Spiceworks Inventory
GLM 4.7 FlashXServiceNow IT Asset Management
Five alternativesBMC Helix Discovery + ITSM, Cloudaware, Flexera One, IBM Maximo, Ivanti Neurons for ITAM
ServiceNow IT Asset ManagementHeld
Three alternativesFlexera One, Ivanti Neurons for ITAM, ManageEngine AssetExplorer
ServiceNow IT Asset Management
Four alternativesFlexera One, IBM Maximo, Ivanti ITSM Enterprise, Lansweeper
ServiceNow IT Asset Management
Two alternativesManageEngine AssetExplorer, NinjaOne
against: Flexera One
no first choiceagainst: Eptura, ServiceNow IT Asset Management, SolarWinds Service Desk, VUEWorks
MiniMax M2.5ServiceNow IT Asset Management
Four alternativesAxonius, Device42, Flexera One, Lansweeper
ServiceNow IT Asset ManagementHeld
Five alternativesDevice42, GLPI, IBM Maximo, Lansweeper, SAP EAM
Flexera One, ServiceNow IT Asset Management
Three alternativesBMC Helix Discovery, Device42, ManageEngine AssetExplorer
SolarWinds Service Desk
Three alternativesAsset Panda, BlueTally, Snipe-IT
against: Flexera One, Ivanti Neurons for ITAM, ServiceNow IT Asset Management
no first choicenothing named
Bold is the first choiceAlternatives are counted; the count opens them.What the answer argued against

05The record

One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Seventy-two rows: every prompt, every model, every answer.
PromptModelVersion stringTime (UTC)SearchedSourcesLatency
Direct recommendationClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 11:22yes99 s
Direct recommendationGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 12:37yes35 s
Direct recommendationGemini 3.5 Flashgemini-3.5-flash2026-09-17 13:17yes1325 s
Direct recommendationPerplexity Sonarsonar2026-09-17 12:19yes206 s
Direct recommendationGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 10:24yes3314 s
Direct recommendationMistral Smallmistral/mistral-small via mistral2026-09-17 11:05yes56 s
Direct recommendationDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 11:24yes1012 s
Direct recommendationLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 12:06yes52 s
Direct recommendationQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 13:16yes1029 s
Direct recommendationKimi K2moonshotai/kimi-k2 via novita2026-09-17 10:56yes1327 s
Direct recommendationGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 10:17yes25109 s
Direct recommendationMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 13:08yes1026 s
ParaphraseClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:48no06 s
ParaphraseGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 13:00yes55 s
ParaphraseGemini 3.5 Flashgemini-3.5-flash2026-09-17 11:10yes521 s
ParaphrasePerplexity Sonarsonar2026-09-17 10:36yes205 s
ParaphraseGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 10:23yes3715 s
ParaphraseMistral Smallmistral/mistral-small via mistral2026-09-17 12:17yes55 s
ParaphraseDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 13:27yes1012 s
ParaphraseLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 12:32yes53 s
ParaphraseQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 12:14yes1528 s
ParaphraseKimi K2moonshotai/kimi-k2 via novita2026-09-17 10:40yes1327 s
ParaphraseGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 10:24yes30287 s
ParaphraseMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 13:21yes1017 s
ComparativeClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 10:35yes169 s
ComparativeGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 12:31yes512 s
ComparativeGemini 3.5 Flashgemini-3.5-flash2026-09-17 10:45yes2629 s
ComparativePerplexity Sonarsonar2026-09-17 11:26yes2011 s
ComparativeGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 10:10yes2515 s
ComparativeMistral Smallmistral/mistral-small via mistral2026-09-17 14:15yes1313 s
ComparativeDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 11:42yes1626 s
ComparativeLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 11:32yes53 s
ComparativeQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 10:10no046 s
ComparativeKimi K2moonshotai/kimi-k2 via novita2026-09-17 14:00yes1940 s
ComparativeGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 10:29yes8100 s
ComparativeMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 12:59yes2565 s
Budget constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 14:03yes1610 s
Budget constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 10:10yes45 s
Budget constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-17 13:54yes3238 s
Budget constrainedPerplexity Sonarsonar2026-09-17 10:57yes205 s
Budget constrainedGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 11:05yes3520 s
Budget constrainedMistral Smallmistral/mistral-small via mistral2026-09-17 11:32yes54 s
Budget constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 12:06yes2030 s
Budget constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 11:36yes53 s
Budget constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 11:04no039 s
Budget constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-17 09:51yes2847 s
Budget constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 10:29yes1474 s
Budget constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 12:17yes2080 s
Scale constrainedClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 13:21yes1814 s
Scale constrainedGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 09:23no011 s
Scale constrainedGemini 3.5 Flashgemini-3.5-flash2026-09-17 10:48no019 s
Scale constrainedPerplexity Sonarsonar2026-09-17 13:13yes2010 s
Scale constrainedGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 10:25yes1812 s
Scale constrainedMistral Smallmistral/mistral-small via mistral2026-09-17 09:44no010 s
Scale constrainedDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 10:04yes2023 s
Scale constrainedLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 10:36yes54 s
Scale constrainedQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 10:26yes1060 s
Scale constrainedKimi K2moonshotai/kimi-k2 via novita2026-09-17 14:15yes1550 s
Scale constrainedGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 09:56yes1518 s
Scale constrainedMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 09:36yes1430 s
Negative framingClaude Haiku 4.5claude-haiku-4-5-202510012026-09-17 11:09yes98 s
Negative framingGPT-5.4 minigpt-5.4-mini-2026-03-172026-09-17 12:38yes45 s
Negative framingGemini 3.5 Flashgemini-3.5-flash2026-09-17 11:46yes2827 s
Negative framingPerplexity Sonarsonar2026-09-17 12:22yes206 s
Negative framingGrok 4.1 Fastspacexai/grok-4.1-fast-non-reasoning via vertex2026-09-17 12:44yes2515 s
Negative framingMistral Smallmistral/mistral-small via mistral2026-09-17 13:46yes1713 s
Negative framingDeepSeek V4 Flashdeepseek/deepseek-v4-flash via fireworks2026-09-17 10:54yes2834 s
Negative framingLlama 4 Maverickmeta/llama-4-maverick via bedrock2026-09-17 13:39yes54 s
Negative framingQwen 3.7 Flashalibaba/qwen3.7-flash via alibaba2026-09-17 10:47yes1959 s
Negative framingKimi K2moonshotai/kimi-k2 via novita2026-09-17 12:34yes3050 s
Negative framingGLM 4.7 FlashXzai/glm-4.7-flashx via zai2026-09-17 12:18yes2884 s
Negative framingMiniMax M2.5minimax/minimax-m2.5 via minimax2026-09-17 10:01yes1036 s

Normalization in this category

Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.

Category-scoped readings
BMC read as BMC Helix ITAM
BMC Helix read as BMC Helix ITAM
Flexera read as Flexera One
Flexera (FlexNet Manager + IT Visibility) read as Flexera One
Flexera (including Snow Software) read as Flexera One
InvGate read as InvGate Asset Management
Ivanti read as Ivanti Neurons for ITAM
Ivanti (Asset Management + Endpoint Management) read as Ivanti Neurons for ITAM
Ivanti Neurons read as Ivanti Neurons for ITAM
ManageEngine read as ManageEngine AssetExplorer
SCCM read as Microsoft Configuration Manager
ServiceNow read as ServiceNow IT Asset Management
ServiceNow (ITAM + CMDB) read as ServiceNow IT Asset Management
SolarWinds read as SolarWinds Service Desk
Spiceworks read as Spiceworks Inventory
Spiceworks (Free Edition) read as Spiceworks Inventory
Unresolved, counted raw
Agentforce IT Service
Axonize
BMC Helix Discovery
BMC Helix Discovery + ITSM
BMC Helix ITSM + Asset Mgmt
BMC Helix ITSM/ITAM
Broadcom CA Asset Portfolio Management
CA Spectrum
Cheqroom
Eptura (formerly Asset Panda)
FloQast
IBM Cloud Pak for AIOps
IBM Maas360 with Workload Automation
IFS EAM
Infraon Assets
Ivanti ITSM Enterprise
Jira Service Management (JSM) + ITAM Add‑Ons
Jira Service Management + Assets
Legacy CA Service Management / CA IT Asset Manager (Broadcom)
OpenGov (Enterprise Asset Management)
OpenText Asset Management X
Productiv
RemoAsset
SAP EAM (Enterprise Asset Management)
ServiceNow ITAM/SAM
Snow Atlas
Snow License Manager (SLM)
Teqtivity
VUEWorks
Workwize
Zylo
iMaint
Discontinued, still offered
No shut-down product was recommended here.
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