AI IT support agents for small business buyers
Asked as “AI agent for IT support”, and as “AI service desk agent”, on behalf of a small B2B company. 51 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories: how the two compare.
Standing · first-choice share
18%
Contested · Helply 8%
18Freshdesk08Helply08Intercom Fin67others
18% of first choices, contested.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for a small B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the one product at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All ten head-to-head pages: the top five products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06
07
08
09Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative30%
Key
01Freshdesk18%
Freshdesk18%02Intercom Fin8%
Intercom Fin8%03Siit8%
Siit8%04Zoho Desk6%
Zoho Desk6%05Tidio2%
Tidio2%06eesel AI2%
eesel AI2%07Freshservice2%
Freshservice2%08Zendesk AI Agents2%
Zendesk AI Agents2%09ServiceNow Now Assist0%
ServiceNow Now Assist0%What they warned about
Zero of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Qwen 3.7 Flash, Kimi K2, GLM 4.7 FlashX, MiniMax M2.5, GPT-6 Luna and Muse Glimmer 30B changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
ServiceNow Now Assist83%
10 of 12 labels negative · 8 of 14 models · 3 hard negative
“notoriously ill-suited for small businesses... Astronomical Total Cost of Ownership (TCO)” Gemini 3.5 Flash, negative prompt
Zendesk AI Agents41%
9 of 22 labels negative · 7 of 14 models · 1 hard negative
“Zendesk Enterprise: This is an enterprise-level AI IT support agent that is oversized and expensive for small businesses.” Llama 4 Maverick, negative prompt
Salesforce Agentforce100%
4 of 4 labels negative · 4 of 14 models · 2 hard negative
“Salesforce Agentforce (requires an enterprise CRM license with usage credits) are wildly overkill for a small business.” DeepSeek V4 Flash, negative prompt
Intercom Fin19%
4 of 21 labels negative · 4 of 14 models
“⚠️ **Watch out:** The per-resolution pricing can get expensive as your resolution rate improves—budgets become hard to forecast.” DeepSeek V4 Flash, direct prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
77 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1158 links across 369 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.
vendor site · eesel41 answers · 79 citations · 11 models
vendor site · Siit37 answers · 44 citations · 11 models
vendor site · Helply28 answers · 36 citations · 12 models
vendor site · G222 answers · 31 citations · 12 models
vendor site · Zendesk22 answers · 27 citations · 11 models
19 answers · 19 citations · 11 models
vendor site · Intercom18 answers · 27 citations · 10 models
vendor site · HelpDesk17 answers · 21 citations · 8 models
vendor site · Freshworks14 answers · 21 citations · 9 models
12 answers · 17 citations · 7 models
vendor site · Rework12 answers · 17 citations · 8 models
vendor site · Workativ12 answers · 17 citations · 9 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
36 answers · 10 models
27 answers · 12 models
18 answers · 11 models
10 answers · 7 models
9 answers · 6 models
8 answers · 7 models
8 answers · 4 models
8 answers · 4 models
8 answers · 5 models
8 answers · 7 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “ai agent for it support”, “ai it support agents”, “best ai agent for it support”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days | Best Google position |
|---|---|---|---|---|---|---|---|---|
| Freshdesk freshworks.com Freshdesk 18%, Freshservice 2% | 20% | 381 | 12,100 | 391 | 111,586 | $14,486 | 113 | 2 |
| Intercom Fin intercom.com | 8% | 50 | 1,300 | 117 | 64,348 | $3,304 | 120 | |
| Siit siit.io | 8% | 18 | 590 | 3 | 20,186 | 7 | ||
| Workativ workativ.com | 8% | 15 | 70 | 2 | 1,110 | |||
| Helply helply.com | 8% | 11 | 210 | 7 | 9,626 | 0 | 6 | |
| Zoho Desk zoho.com | 6% | 47 | 8,100 | 105 | 1,216,894 | $51,031 | 119 | |
| Atera atera.com Atera 4%, Atera's Robin 2% | 6% | 341 | 18,100 | 260 | 87,774 | 120 | ||
| Risotto tryrisotto.com | 4% | 12 | 246,000 | 22,898 | 1,496 | 0 | 7 | |
| SiteGPT sitegpt.ai | 4% | 6 | ||||||
| Tidio tidio.com | 2% | 33 | 6,600 | 102 | 79,128 | 64 |
Google's top ten for the three searches hold 22 sites; 4 of them are among the sites the models cited here (eesel.ai, freshworks.com, g2.com, helply.com). The first result for “ai agent for it support” is aws.amazon.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best AI agent for IT support for a small B2B company?”Paraphrase“Which AI service desk agent would you recommend to a small business that sells to other businesses?”Comparative“What are the top AI IT support agents for a small team and how do they differ?”Budget-constrained“What is the best AI agent for IT support for a small company with a tight budget?”Scale-constrained“We are a 30 person company evaluating an AI agent for IT support. What should we look at?”Negative“Which AI IT support agents should a small business avoid or be cautious about?”
Claude Haiku 4.5Workativagainst: ServiceNow Now AssistHelply, Intercom FinChangedClearFeed AI Agentagainst: Zendesk AI AgentsFreshdesk, Tidiono first choiceagainst: Ada, Gorgias, Intercom Fin, Salesforce Agentforce, Sierra, Zapier
Two alternatives
Freshdesk, SiitTwo alternatives
Freshdesk, Zoho DeskTwo alternatives
Freshservice Freddy AI, TidioFour alternatives
Help Scout, Intercom Fin, Zendesk AI Agents, Zoho DeskGPT-5.4 miniZendesk AI Agentsagainst: ServiceNow Now AssistFreshdeskChangedagainst: Salesforce Agentforce, Zendesk AI AgentsIntercom Finagainst: ServiceNow Now AssistFreshdesk, ManageEngine ServiceDesk Plus, Zoho Deskno first choicenothing named
One alternative
FreshworksTwo alternatives
Intercom Fin, Zoho DeskThree alternatives
Freddy AI, Freshdesk, Zendesk AI AgentsOne alternative
TidioGemini 3.5 FlashRisotto, ServiceNow FlowFinChangedRisottoeesel AIagainst: ServiceNow Now Assist, Zendesk AI Agentsno first choiceagainst: Moveworksagainst: Aisera, AutoGPT, Electric.ai, LangChain, Moveworks, OpenAI, ServiceNow Now Assist
Three alternatives
Pylon, Siit, eesel AIThree alternatives
HubSpot Service Hub, Tidio, eesel AIFour alternatives
Atera, Freshservice, Helply, eesel AIThree alternatives
Atera, Helply, Jira Service ManagementFour alternatives
ClearFeed, Helply, Ravenna, WorkativPerplexity SonarAteraIntercom Fin AI AgentChangedWorkativagainst: Aisera, Help Scout, ServiceNow Now AssistLyro, n8nno first choicenothing named
Two alternatives
Breeze, PlainTwo alternatives
Freshdesk, TidioThree alternatives
Hiver, Tidio Lyro, eesel AIOne alternative
Intercom FinGrok 4.1 FastSiitFreshdeskChangedagainst: Intercom Fin, Zendesk AI AgentsAteraZoho Deskagainst: ServiceNow Now Assist, Zendesk AI Agentsno first choiceagainst: Jotform AI Agents, ServiceNow ITSM
Five alternatives
Fini, Freshdesk, Pylon, SysAid, Zapier AgentsThree alternatives
Help Scout, Tidio, Zoho DeskThree alternatives
Freshservice, SysAid, Zendesk AI AgentsFive alternatives
ChatGPT, CrewAI, Freshdesk, Rasa, eesel AIMistral SmallSiitagainst: Delight.aiHelplyChangedResolve.aiSiitagainst: ServiceNow Now Assistno first choicenothing named
One alternative
PlainThree alternatives
Chatbase, Freshdesk, TidioSix alternatives
Atera, Chatbase, Freshdesk, Lindy, SysAid, Zoho DeskDeepSeek V4 FlashRisotto, SiteGPTagainst: Intercom FinFreshdeskChangedagainst: Zendesk AI Agentseesel AIagainst: ServiceNow Now Assist, Zendesk AI AgentsZoho DeskHelplyagainst: Moveworksagainst: Salesforce Agentforce, Sierra
Two alternatives
Tidio, UnthreadOne alternative
Intercom FinThree alternatives
Freshservice, Jira Service Management, SiitFour alternatives
ChatGPT, Freshdesk, Tidio, n8nTwo alternatives
Freshdesk Freddy AI, Zoho DeskLlama 4 Maverickno first choiceHelplyChangedWorkativWorkativno first choiceagainst: Salesforce Agentforce, Zendesk AI Agents
Four alternatives
Gorgias, Intercom Fin, Tidio, Zoho DeskTwo alternatives
Serval, TriagerFlowTwo alternatives
Freshservice, Zendesk AssistQwen 3.7 FlashWorkativagainst: ServiceNow Now AssistIntercom FinChangedFreshservice, Workativ AssistantIntercom Finno first choicenothing named
Three alternatives
Siit.io, Tidio, Zendesk for Employee ServiceTwo alternatives
Freshdesk, TidioTwo alternatives
Serval, TriagerFlowTwo alternatives
Aissist.io, ChatwootKimi K2Ateraagainst: Intercom FinIntercom FinChangedFreshdeskagainst: Freshservice, Help Scout, Zendesk AI AgentsJira Service Managementno first choiceagainst: Klarna's AI assistant
Two alternatives
Freshdesk, TidioTwo alternatives
Freshdesk, HubSpot Service HubFive alternatives
Atera, Gorgias, Intercom Fin, Jira Service Management, TidioThree alternatives
Freshdesk, Zoho Desk, eesel AIGLM 4.7 FlashXWorkativMy AskAIChangedIntercom Finagainst: Resolve.aiFreshserviceno first choiceagainst: ChatGPT
Two alternatives
HappyFox AI Chatbot, Microsoft Power Virtual AgentsThree alternatives
Helply, Intercom Fin, TidioTwo alternatives
Enjo, Rezolve.aiFour alternatives
LiveAgent, Spiceworks, Tidio, Zoho DeskMiniMax M2.5PlainFreshdeskChangedFreshdesk, eesel AIagainst: MoveworksFreshchat, HubSpot Chatbotno first choicenothing named
One alternative
Help Scout's AITwo alternatives
Tidio, TriagerFlowOne alternative
RunableGPT-6 LunaAtera's RobinFreshdeskChangedAtera RobinManageEngine ServiceDesk Plus with Zia Agentsno first choiceagainst: DeepSeek-model-powered agents
Two alternatives
Freshservice, Jira Service ManagementOne alternative
Intercom FinTwo alternatives
Freshservice Freddy AI Agent, Jira Service Management's virtual service agentOne alternative
Atera's RobinMuse Glimmer 30BSiit, SiteGPTFreshdeskChangedSiit, WorkativFreshdeskno first choicenothing named
Two alternatives
Intercom Fin, Zendesk AI AgentsFour alternatives
Freshservice Freddy AI, Help Scout, Tidio Lyro, eesel AIThree alternatives
Freshservice, OpenAssistantGPT, TidioBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 01:43 | yes | 17 | 8 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:07 | yes | 3 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:18 | yes | 19 | 25 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-05 01:56 | yes | 20 | 2 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 22:44 | yes | 22 | 10 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 01:29 | yes | 5 | 4 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 01:46 | yes | 23 | 44 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 01:22 | yes | 5 | 2 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:48 | yes | 10 | 32 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 01:23 | yes | 25 | 35 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 01:48 | yes | 23 | 92 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:38 | yes | 5 | 13 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-05 01:47 | yes | 3 | 17 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:06 | yes | 21 | 26 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 01:12 | yes | 18 | 10 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 01:40 | yes | 4 | 4 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:14 | yes | 9 | 31 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-05 00:13 | yes | 19 | 3 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:24 | yes | 21 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 01:41 | yes | 8 | 4 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 22:35 | yes | 23 | 30 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 01:11 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:15 | no | 0 | 23 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:57 | yes | 20 | 19 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:59 | yes | 19 | 61 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 01:20 | yes | 16 | 71 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-05 01:31 | yes | 2 | 11 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:50 | yes | 23 | 24 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 01:53 | yes | 9 | 10 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 01:54 | yes | 4 | 7 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:53 | yes | 19 | 31 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-04 22:10 | yes | 19 | 5 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 22:32 | yes | 23 | 10 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:59 | yes | 10 | 8 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 01:17 | yes | 22 | 29 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:34 | yes | 5 | 3 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:53 | yes | 23 | 55 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:12 | yes | 24 | 38 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:19 | yes | 24 | 37 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 01:14 | yes | 23 | 33 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-04 23:30 | yes | 5 | 23 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 01:52 | yes | 24 | 50 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:20 | yes | 19 | 11 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:53 | yes | 2 | 4 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 23:19 | yes | 14 | 27 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-05 01:06 | yes | 20 | 5 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 01:20 | yes | 25 | 10 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:39 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:33 | yes | 25 | 87 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:37 | yes | 5 | 4 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:29 | yes | 5 | 42 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 01:05 | yes | 14 | 48 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 01:12 | yes | 24 | 24 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:17 | yes | 13 | 22 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-05 01:21 | yes | 2 | 19 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 22:12 | yes | 24 | 39 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:55 | no | 0 | 6 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 01:03 | no | 0 | 4 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 01:30 | yes | 6 | 25 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-04 23:11 | yes | 19 | 3 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:09 | yes | 15 | 9 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 01:20 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 01:52 | yes | 19 | 39 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:20 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:20 | no | 0 | 22 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:20 | yes | 20 | 50 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 01:28 | no | 0 | 23 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 01:21 | no | 0 | 10 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:46 | yes | 1 | 13 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:59 | yes | 14 | 18 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 01:47 | yes | 18 | 13 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 01:45 | yes | 5 | 5 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:38 | yes | 26 | 30 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-05 00:28 | yes | 20 | 4 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:51 | yes | 25 | 13 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:48 | yes | 5 | 6 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:50 | yes | 25 | 63 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 01:57 | yes | 5 | 4 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:43 | yes | 10 | 29 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:28 | yes | 25 | 24 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:59 | yes | 25 | 46 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:14 | yes | 25 | 40 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-04 22:53 | yes | 2 | 19 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 01:19 | yes | 24 | 36 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Intercom read as Intercom Fin
Intercom (Fin) read as Intercom Fin
Intercom with Fin AI Agent read as Intercom Fin
Salesforce read as Salesforce Agentforce
ServiceNow read as ServiceNow Now Assist
ServiceNow (Now Assist) read as ServiceNow Now Assist
ServiceNow (with Now Assist) read as ServiceNow Now Assist
ServiceNow AI Agents read as ServiceNow Now Assist
ServiceNow AI agents read as ServiceNow Now Assist
ServiceNow Virtual Agent read as ServiceNow Now Assist
Zendesk read as Zendesk AI Agents
Zendesk (with Zendesk AI) read as Zendesk AI Agents
Zendesk AI read as Zendesk AI Agents
Zendesk Enterprise read as Zendesk AI Agents
eesel read as eesel AI
Unresolved, counted raw
Aissist.io
AutoGPT
ClearFeed
DeepSeek-model-powered agents
Deskpro
Electric.ai
Freshchat (Freddy AI)
Freshdesk AI
Freshdesk's Freddy AI
Freshservice Freddy AI Agent
Gladys
Google Dialogflow
HappyFox AI Chatbot
Help Scout's AI
Help Scout's AI features
HubSpot Chatbot
Intercom's Fin Copilot
Jira Service Management's virtual service agent
Jotform AI Agents
Klarna's AI assistant
Lorikeetcx.ai
ManageEngine ServiceDesk Plus with Zia Agents
My AskAI
PlusAgents
Ravenna
Runable
ServiceNow Flow
Siit.io
TailorTalk
Twig
Workativ Assistant
Zapier AI agents
Zapier Agents
Zoho Desk Zia
Discontinued, still offered
No shut-down product was recommended here.