Every category where a model named eesel AI for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	4%	7 of 121	0%	9	under 10 labels · led by Freshservice with Freddy AI at 11%
Enterprise AI assistants	Data platform	0%	91 of 145	0%	1	under 10 labels · led by ChatGPT at 25%

Movement

This is the first edition on this tier, so no move can be computed for eesel AI yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated eesel AI across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

ShowHide

Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	1	0	1
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	1	2	1	4
Perplexity Sonar	0	0	0	0
Grok 4.20	0	0	1	1
Mistral Small	0	0	0	0
DeepSeek V4 Flash	0	2	0	2
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	0	0	0
GLM 4.7 FlashX	1	0	0	1
MiniMax M2.5	0	1	0	1
GPT-6 Luna	0	0	0	0
Muse Glimmer 30B	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct5 labelsNone

Paraphrase5 labels1

Comparative6 labels2not counted in share

Budget-constrained6 labels1

Scale-constrained2 labels1

Negative3 labels1not counted in share

First choiceAlternativeMentionNegative27 labels in all, every segment counted; 3 of the 6 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Look at Siit or eesel AI. They are designed specifically for mid-market teams and get up and running quickly.” Gemini 3.5 Flash · AI IT agents · scale prompt · first choice

“Top Recommendation: eesel AI” GLM 4.7 FlashX · AI IT agents · paraphrase prompt · first choice

“If you want a plug-and-play Slack AI that answers IT questions using your existing documentation, use eesel AI.” Gemini 3.5 Flash · AI IT agents · budget prompt · alternative

“eesel runs as an AI layer on top of Zendesk, Freshdesk, Freshservice, Slack, email, and 100+ other tools” Claude Haiku 4.5 · AI IT agents · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as eesel AI, over the 27 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and eesel AI was named but was not.

ShowHide

ProductSame answerTook the first choice insteadHead to head

ServiceNow Now Assist12 of 272Not among the top eight

Zendesk AI Agents12 of 270Not among the top eight

Zoho Desk9 of 272Not among the top eight

Freshservice9 of 271Not among the top eight

Moveworks9 of 271Not among the top eight

Jira Service Management7 of 272Not among the top eight

Risotto6 of 273Not among the top eight

Aisera6 of 270Not among the top eight

Freshdesk5 of 271Not among the top eight

Siit5 of 271Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named eesel AI. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 27 of the 27 answers that named eesel AI and are not a share of its labels.

Domains cited

eesel.aiYour site27

g2.com11

siit.io11

blog.invgate.com8

getmacha.com8

tryrisotto.com8

zendesk.com8

helply.com7

bland.ai6

enjo.ai6

Seventy-three of the 100 domain citations in answers naming eesel AI came from somebody else's page.

Pages cited

eesel.ai/blog/best-ai-service-desk11

siit.io/blog/best-ai-agent-platforms-small-business8

helply.com/blog/15-best-ai-agents-for-small-business7

bland.ai/blog/best-ai-customer-support-tools-for-it-teams6

eesel.ai/blog/best-ai-for-it-helpdesk6

tryrisotto.com/blog/ai-it-help-desk6

zendesk.com/service/ai/customer-service-agents6

eesel.ai/blog/ai-helpdesk-agent5

Pages are listed as the models cited them.

Search and answers

eesel.ai ranks 4 on Google for the category's searches. In the answers, eesel AI takes 4% of first choices and Freshservice with Freddy AI takes 11%.

ShowHide

In search

Google, US estimates

Position for “ai it support agents”

–

not in the top ten

Position for “ai agent for it support”

–

not in the top ten

Searches for its name, Google: 590 a month (“eesel ai”)
AI search demand for its name, est.: 0 a month
Organic visits to its site: about 199,559 a month
Searches its site ranks for: 24,573 · 541 in the top three
Sites linking to it: 3,903
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on Google

None found in Google's ad transparency records for the US

In answers

This edition

Share of first choices

rank 7 of 121 in AI IT agents

Segment leader

11%

Freshservice with Freddy AI

First choices: 3 across its categories
Named in: 27 answers
Its own site cited: in 27 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

ShowHide

Addresses on eesel.ai

10,000

subdomains included

Content

5,963

counted in the table below

Documentation

Product · Integration

0 · 19

Kind	Pages	Last 90 days	Latest	Categories named
Blog	4,763	11	2026-09-28	ITSM, AI coding
Comparison	932	40	2026-09-28	Vector databases
Glossary or explainer	198	0	2026-06-17	Vector databases
Template or tool	39	0	2025-11-24
Report or ebook	15	2	2026-07-11
Case study	13	0	2026-06-18
Webinar or virtual event	1	0	2026-06-23
Podcast or video	1	0	2026-06-24
News or press	1	0	2026-01-19

Most recent

2026-09-28Ginzi blog
2026-09-28Aportio pricing blog
2026-09-28Aportio blog
2026-09-28Aportio alternatives comparison
2026-09-28Blackbelthelp alternatives comparison
2026-09-28Blackbelthelp pricing blog

How it is countedHide how it is counted

Every page eesel.ai exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name ITSM (12); 0 name its categories the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as eesel AI

What the judge wrote, as written, with how often. The vendor table decides that these count as eesel AI; a claim can dispute any of them.

eesel 1

Follow eesel AI

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

eesel AI is its own company.

ShowHide

In its own words

Stated by the vendor, not checked

Positioning: Hire fully autonomous AI agents for customer service, content, and more. They live in your existing apps and are ready in minutes.
eesel.ai
For: customer service, content, and operations
eesel.ai
Price stated: $0.40 per ticket, pay-as-you-go. No platform fee, no per-seat charge, no monthly minimum eesel.ai
Starting price: 299 eesel.ai
Free plan or trial: Start with $50 in free usage, no credit card required. Free trial with 100 credits, no card needed. eesel.ai
Integrations claimed: 6 eesel.ai/security · 5 eesel.ai/customers pages disagree
Certifications: SOC 2 Type II compliant sub processorsGDPR-readyEU data residencyHIPAA with a signed BAASOC 2 Type II is underwaySOC 2 Type IIGDPR CompliantCCPA Compliant
Hosting: EUEU or US data residencyCustom data residencyUS East (N. Virginia) on AWSEU hosting available on requestEU data residency
Customers named: Anytime FitnessBitGoEcosaGlobal PayYellowdigSimployerSmavaInDebted

What eesel AI's own pages state, read October 5, 2026: eesel.ai, eesel.ai/pricing, eesel.ai/security, eesel.ai/customers, eesel.ai/marketplace. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when eesel AI's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as eesel AI, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for eesel AI by email, built from the raw record of the edition. It shows:

where eesel AI is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name eesel AI, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.