Every category where a model named Tidio for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Enterprise AI assistants	Data platform	2%	17 of 145	0%	1	under 10 labels · led by ChatGPT at 25%
AI IT support agents	IT operations and endpoint	0%	38 of 121	0%	4	under 10 labels · led by Freshservice with Freddy AI at 11%
Communications APIs	Developer platform	0%	45 of 71	0%	1	under 10 labels · led by Twilio at 43%

Movement

This is the first edition on this tier, so no move can be computed for Tidio yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Tidio across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	First choice	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	1	1
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	0	0	0
DeepSeek V4 Flash	1	0	0	1
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	0	0	0
GLM 4.7 FlashX	0	1	0	1
MiniMax M2.5	0	1	0	1
GPT-6 Luna	0	0	0	0
Muse Glimmer 30B	0	2	0	2

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct3 labelsNone

Paraphrase11 labels1

Comparative4 labelsNone

Budget-constrained13 labels2

Scale-constrained0 labelsNone

Negative3 labelsNone

First choiceAlternativeMentionNegative34 labels in all, every segment counted; 3 of the 3 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Top Pick: Tidio (Lyro AI)” DeepSeek V4 Flash · Enterprise AI · budget prompt · first choice

“benefit most from platforms like AiSensy, Tidio or SendPulse where free plans or sub-$50 monthly pricing provide professional automation” Muse Glimmer 30B · CPaaS · budget prompt · alternative

“Best for: Companies wanting a simple, all-in-one customer support platform” GLM 4.7 FlashX · AI IT agents · budget prompt · alternative

“Tidio – Strong affordable option for chat-based support” MiniMax M2.5 · AI IT agents · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Tidio, over the 34 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Tidio was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Freshdesk14 of 345Not among the top eight

Intercom Fin10 of 341Not among the top eight

Zoho Desk9 of 342Not among the top eight

ChatGPT7 of 342Not among the top eight

Zendesk AI Agents6 of 340Not among the top eight

Help Scout5 of 340Not among the top eight

Helply4 of 343Not among the top eight

Botpress4 of 342Not among the top eight

Drift4 of 341Not among the top eight

Freshservice4 of 341Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Tidio. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 33 of the 34 answers that named Tidio and are not a share of its labels.

Domains cited

eesel.ai15

helply.com13

siit.io11

zendesk.com11

chatbase.co8

g2.com8

helpdesk.com7

resources.rework.com7

botpress.com6

capterra.com6

Ninety-two of the ninety-two domain citations in answers naming Tidio came from somebody else's page.

Pages cited

helply.com/blog/15-best-ai-agents-for-small-business11

siit.io/blog/best-ai-agent-platforms-small-business11

eesel.ai/blog/best-ai-helpdesk-tools-for-small-teams5

zendesk.com/service/ai/customer-service-agents5

aiagentsquare.com/blog/best-ai-agents-by-company-size4

ayautomate.com/blog/best-customer-support-automation-tools4

bland.ai/blog/best-ai-customer-support-tools-for-it-teams4

capterra.com/resources/best-help-desk-software-small-business4

Pages are listed as the models cited them.

Search and answers

tidio.com is not in Google's top ten for any of the category's searches. In the answers, Tidio takes 2% of first choices and ChatGPT takes 25%.

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In search

Google, US estimates

Position for “enterprise ai assistant”

–

not in the top ten

Position for “enterprise ai assistants”

–

not in the top ten

Searches for its name, Google: 6,600 a month (“tidio”)
AI search demand for its name, est.: 102 a month
Organic visits to its site: about 79,128 a month
Searches its site ranks for: 12,101 · 194 in the top three
Sites linking to it: 20,006
Paid Google search: No ads found in the estimate; that does not mean it runs none

Ads on GoogleDetailLess

118+ ads · 96 text, 12 image, 10 video · 64 shown in the last 30 days

First shown April 2022, as Tidio LLC, verified. Ads started 2025-10 to 2026-09: 39 in the year, 79 before. 2 more by other advertisers linking to it.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 17 of 145 in Enterprise AI

Segment leader

25%

ChatGPT

First choices: 3 across its categories
Named in: 34 answers
Its own site cited: in 33 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on tidio.com

1,778

subdomains included

Content

600

counted in the table below

Documentation

Product · Integration

2 · 448

Kind	Pages	Last 90 days
Blog	438	undated
Case study	70	undated
Comparison	64	undated
Report or ebook	16	undated
Template or tool	6	undated
News or press	3	undated
Glossary or explainer	2	undated
Webinar or virtual event	1	undated

How it is countedHide how it is counted

Every page tidio.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Names read as Tidio

What the judge wrote, as written, with how often. The vendor table decides that these count as Tidio; a claim can dispute any of them.

Tidio (Lyro AI) 1

Follow Tidio

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Tidio is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: AI Customer Service That Turns Chats Into Revenue
tidio.com
For: businesses
tidio.com
Price stated: Free plan forever; Paid plans from $29/mo, no surprise upgrades tidio.com
Starting price: 29/mo tidio.com
Free plan or trial: Free plan forever; Start for free; Try Lyro for free tidio.com
Integrations claimed: 120 tidio.com
Certifications: SOC 2 Type 2CCPAGDPRAI PactSOCEU-US DPFCPRAEU AI Act
Customers named: CoveEndeksaIntegratecGecko HospitalityBella SantéProcosmetADT SecurityAxioma
Not stated on the pages read: Hosting

What Tidio's own pages state, read September 28, 2026: tidio.com, tidio.com/pricing, trust.tidio.com, tidio.com/features, tidio.com/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Tidio's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Tidio, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Tidio by email, built from the raw record of the edition. It shows:

where Tidio is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Tidio, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.