AI IT support agents for enterprise buyers
Asked as “AI agent for IT support”, and as “AI service desk agent”, on behalf of an enterprise B2B company. 50 first choices recorded across the direct, paraphrase, budget and scale prompts, fourteen models each. Added to the October 2026 Edition on October 4, 2026; its answers are read by the distilled judge (ai-indexes-judge-qwen3-14b-run3), not the claude-opus-5 judge of the earlier categories: how the two compare.
Standing · first-choice share
48%
Clear leader
48ServiceNow Now Assist18Moveworks06Microsoft Copilot Studio28others
48% of first choices, clear leader.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment; they sit side by side and are never added together.
The standing
Share is the count of first choices across the direct, paraphrase, budget and scale prompts, over all fourteen models, for an enterprise B2B company. Ordered by share.
ProductFirst-choice shareNegative rateLabelsQuadrant
Show the one product at 0%, ordered by negative rate
Bars are the share of first choices, 0 to 100Every product with at least 10 labels here. Every product name links to its product page.
All ten head-to-head pages: the top five products, each against each
Recommended versus criticized
Every product with at least 10 labels here, on both axes. The 30% line names a quadrant, not the verdict above: that one needs more than 40%.
Criticized challengerCriticized default
Negative label rate →
01
02
03
04
05
06Accepted challengerEndorsed leader
0%First-choice share → · lines at 30% share and 25% negative60%
Key
01ServiceNow Now Assist48%
ServiceNow Now Assist48%02Moveworks18%
Moveworks18%03Microsoft Copilot Studio6%
Microsoft Copilot Studio6%04Zendesk AI Agents4%
Zendesk AI Agents4%05Aisera2%
Aisera2%06Freshservice0%
Freshservice0%What they warned about
Three of fourteen models held their first choice under the paraphrase. Claude Haiku 4.5, GPT-5.4 mini, Gemini 3.5 Flash, Perplexity Sonar, Grok 4.1 Fast, Mistral Small, DeepSeek V4 Flash, Llama 4 Maverick, Kimi K2, GLM 4.7 FlashX and GPT-6 Luna changed. A high negative share on a product with few labels is a warning. A low share on a product with many labels is salience, not sentiment.
Zendesk AI Agents27%
8 of 30 labels negative · 6 of 14 models · 2 hard negative
“Avoid These Cost Traps: ... Zendesk ($1.50/resolution) create unpredictable costs” Kimi K2, budget prompt
Intercom Fin83%
5 of 6 labels negative · 4 of 14 models · 3 hard negative
“Usage-based (e.g., Salesforce Agentforce, Intercom): $2/conversation or $0.10/action—unpredictable at thousands of daily queries.” Grok 4.1 Fast, budget prompt
ServiceNow Now Assist10%
5 of 50 labels negative · 4 of 14 models · 1 hard negative
“Custom enterprise quote | Very Low | Opaque pricing, requires professional services” Kimi K2, budget prompt
Aisera17%
4 of 24 labels negative · 4 of 14 models
“Opaque enterprise platforms (like Aisera) often have low initial software quotes but carry massive professional services and ongoing "fine-tuning" fees.” Gemini 3.5 Flash, budget prompt
What they cite
Citations exist only for the models that return a source list: fourteen of the fourteen in this edition, and all six flagship models on the expanded tier.
Sites the answers cite
77 of 84 answers in this category came back with a source list, from 14 of 14 models: citations where the model returns them, or the search results it consulted. 1236 links across 402 sites, every framing counted. Ranked by the number of answers carrying the site or page. None of the 252 answers across every segment cited this index's own page for the category.
vendor site · eesel40 answers · 91 citations · 12 models
vendor site · Moveworks27 answers · 50 citations · 10 models
23 answers · 37 citations · 9 models
vendor site · Zendesk22 answers · 29 citations · 11 models
vendor site · ServiceNow18 answers · 32 citations · 8 models
16 answers · 20 citations · 9 models
16 answers · 17 citations · 10 models
vendor site · Console14 answers · 22 citations · 9 models
14 answers · 14 citations · 8 models
vendor site · G213 answers · 27 citations · 7 models
vendor site · Rasa13 answers · 14 citations · 6 models
12 answers · 15 citations · 7 models
Pages the answers cite
The ten pages named in the most answers, by full address. A page here is one the models returned with a recommendation, not one the index endorses.
19 answers · 8 models
15 answers · 8 models
15 answers · 8 models
13 answers · 7 models
12 answers · 7 models
11 answers · 10 models
11 answers · 7 models
10 answers · 9 models
9 answers · 5 models
8 answers · 5 models
Search against answers
Each company's standing in the answers beside its site's footprint in Google search, one row a site: the products the models named on it with their shares, and the share they add up to; monthly searches on Google, and DataForSEO's estimate of AI search demand (modeled from search signals, directional, not a count of queries to any assistant), for the most-searched of the company's and its products' names (the name is in each row's hover text); estimated monthly organic visits to the site; and its best position in Google's top ten for “ai agent for it support”, “ai it support agents”, “best ai agent for it support”. US estimates from DataForSEO and Google's Ads Transparency Center. A small company's site, or a mid-sized company's site for its flagship, is marked company; a product on a large parent's site (Google, Microsoft) has no site figures. A column with no figures for this category is left out, and an empty cell means none were seen, not none exist. Two measurements side by side: neither is read as the cause of the other.
| Company and products | Share | Own site cited | Name searches, Google | AI search demand, est. | Organic visits | Paid search a month, est. | Google ads, last 30 days |
|---|---|---|---|---|---|---|---|
| ServiceNow parent site ServiceNow Now Assist 48%, ServiceNow EmployeeWorks 0% | 48% | 93 | 135,000 | 13,451 | |||
| Moveworks moveworks.com | 18% | 83 | 8,100 | 267 | 54,644 | 0 | |
| Microsoft parent site Microsoft Copilot Studio 6%, Microsoft Copilot 2%, Microsoft 365 Copilot 2% | 10% | 126 | 2,240,000 | 403,136 | |||
| Zendesk AI Agents zendesk.com | 4% | 84 | 590 | 32 | 5,365,445 | $16,181 | 63 |
| Aisera aisera.com | 2% | 51 | 1,600 | 74 | 4,287 | 0 | |
| Kore.ai kore.ai | 2% | 15 | 2,400 | 144 | 8,170 | 9 | |
| Console console.com | 2% | 13 | 90,500 | 213,351 | 1,321 | 0 | |
| Atomicwork atomicwork.com | 2% | 11 | |||||
| Decagon decagon.ai | 2% | 10 | 60,500 | 1,155 | 62,756 | $47,716 | 34 |
| Harmony harmony.io | 2% | 1 |
Google's top ten for the three searches hold 22 sites; 3 of them are among the sites the models cited here (eesel.ai, g2.com, tryrisotto.com). The first result for “ai agent for it support” is aws.amazon.com.
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.ShowHide
How they answered
Six framings of the same buying question, each sent to every model in a fresh session with search on. One row per model, so a row shows whether it held its answer under rewording, what it named when cost was the constraint, and what it argued against. Computed from the raw judge labels.
ShowHideModelDirect“What is the best AI agent for IT support for an enterprise B2B company?”Paraphrase“Which AI service desk agent would you recommend to a large B2B company with thousands of employees?”Comparative“What are the top enterprise-grade AI IT support agents and how do they differ?”Budget-constrained“What is the best AI agent for IT support for a large company that needs predictable total cost across thousands of users?”Scale-constrained“We are a 5,000 person company with SSO, SOC 2 and procurement review requirements evaluating an AI agent for IT support. What should we look at?”Negative“Which AI IT support agents should a large enterprise avoid or be cautious about?”
Claude Haiku 4.5ConsoleServiceNow Now AssistChangedServiceNow Now AssistMicrosoft Copilot Studiono first choicenothing named
Four alternatives
Microsoft Copilot Studio, Moveworks, Plain, Zendesk AI AgentsTwo alternatives
Jira Service Management, MoveworksFour alternatives
Aisera, Espressive, Microsoft Copilot Studio, MoveworksTwo alternatives
Moveworks, ServiceNow Now AssistGPT-5.4 miniMoveworks, ServiceNow Now AssistServiceNow Now AssistChangedServiceNow Now AssistServiceNow Now Assistagainst: Microsoft-based agent approachno first choicenothing named
One alternative
AiseraOne alternative
MoveworksFour alternatives
Atlassian Jira Service Management Virtual Service Agent, BMC Helix AI / Digital Workplace assistant, Ivanti Neurons for ITSM, MoveworksGemini 3.5 FlashHarmony, Moveworks, ServiceNow Now AssistServiceNow OttoChangedServiceNow EmployeeWorksMoveworksagainst: Aiserano first choicenothing named
Two alternatives
Console, Jira Service Management (JSM) with Atlassian RovoFive alternatives
Agentforce for IT Service, Agentforce for Service, Forethought, Glean, Zendesk AI AgentsFive alternatives
Aisera, Atlassian Rovo & Jira Service Management (JSM) Virtual Agent, Glean, Microsoft Copilot Studio, Salesforce AgentforceTwo alternatives
Jira Service Management, Rezolve.aiPerplexity SonarServiceNow Now Assistagainst: Zendesk AI AgentsZendesk AI AgentsChangedServiceNow Now AssistServiceNow Now Assistagainst: Consoleno first choicenothing named
Three alternatives
Aisera, Microsoft Copilot Studio, PlainTwo alternatives
Salesforce Service Cloud, ServiceNow Now AssistFive alternatives
Aisera, Kore.ai, Microsoft Security Copilot, Moveworks, Zendesk AI AgentsOne alternative
MoveworksGrok 4.1 FastServiceNow Now AssistMoveworks, ServiceNow Now AssistChangedServiceNow Now AssistMicrosoft Copilotagainst: Aisera, Intercom Fin, Moveworks, Salesforce Agentforceno first choiceagainst: Fin AI, Leena AI, Moveworks, ServiceNow Now Assist, Zendesk AI Agents
Four alternatives
Freshservice, Jira Service Management, Kore.ai, MoveworksFour alternatives
Freshservice, Jira Service Management, Kore.ai, Zendesk AI AgentsThree alternatives
Aisera, Freshservice, MoveworksThree alternatives
Freshservice, ServiceNow Now Assist, Zendesk AI AgentsMistral SmallKore.aiDecagon, Zendesk AI AgentsChangedServiceNow Now AssistServiceNow Now Assistagainst: Microsoft Copilot Studio, Moveworksno first choicenothing named
Two alternatives
ChatGPT, Microsoft Copilot StudioSeven alternatives
Aisera, Console, Microsoft Copilot, Moveworks, Rasa, Salesforce Agentforce, WorkativDeepSeek V4 FlashMoveworksServiceNow Now AssistChangedServiceNow Now AssistMicrosoft Copilot Studio, Moveworksagainst: Freshservice with Freddy AI, Intercom Fin, Zendesk AI Agentsno first choiceagainst: ChatGPT, Claude, Intercom Fin, Tidio, Tidio Lyro
Four alternatives
Aisera, Microsoft Copilot for Service, ServiceNow Now Assist, Zendesk AI AgentsFive alternatives
Atomicwork, Console, Freddy AI, Freshservice, MoveworksSix alternatives
Aisera, Atomicwork, Console, Espressive Barista, Freshservice with Freddy AI, MoveworksTwo alternatives
Glean, ServiceNow Now AssistLlama 4 MaverickServiceNow Now Assistno first choiceChangedno first choiceAtomicworkno first choiceagainst: ServiceNow Now Assist
Four alternatives
Futuro, Moveworks, ServiceNow Now Assist, Zendesk AI AgentsQwen 3.7 FlashServiceNow Now AssistServiceNow Now AssistHeldServiceNow Now AssistMoveworksno first choicenothing named
Three alternatives
Freshdesk, Freshservice, Zendesk AI AgentsFour alternatives
Ada CX, Kore.ai, Microsoft Copilot Studio, Zendesk AI AgentsFour alternatives
Atlassian, Freshworks, Microsoft Copilot for IT, Zendesk AI AgentsOne alternative
ServiceNow Now AssistKimi K2Aisera, ServiceNow Now AssistServiceNow Now AssistChangedagainst: Freddy AI, FreshserviceAisera, MoveworksMicrosoft Copilot Studioagainst: Aisera, Guru, Intercom Fin, Moveworks, ServiceNow Now Assist, Zendesk AI Agentsno first choiceagainst: ChatGPT, Claude, Freshdesk, Google Gemini, ServiceNow Now Assist, Sierra, Zendesk AI Agents
Four alternatives
Jira Service Management, Risotto, SiteGPT, Zendesk AI AgentsFour alternatives
Aisera, Console, Fini, eesel AIThree alternatives
Freshworks Freddy AI, Microsoft Copilot, ServiceNow Now AssistOne alternative
HelplyGLM 4.7 FlashXMoveworks, ServiceNow Now AssistServiceNow Now AssistChangedMoveworks, ServiceNow ITSM with Agentic AIIntercom Fin, ServiceNow Now Assistagainst: Freshdesk, Zendesk AI Agentsno first choicenothing named
Six alternatives
Aisera, Botpress, ElevenAgents, Enterprise Bot ITSM Chatbot, Freshservice Freddy AI, eesel AITwo alternatives
Moveworks, eeSeal AIFour alternatives
Decagon, Espressive, Freshservice, Zendesk AI AgentsTwo alternatives
Microsoft Copilot Studio, Salesforce AgentforceMiniMax M2.5ServiceNow Now AssistServiceNow Now AssistHeldServiceNow Now AssistMicrosoft 365 Copilot with Employee Self-Service Agentno first choicenothing named
Three alternatives
Kore.ai, Microsoft Power Virtual Agents, Zendesk AI AgentsTwo alternatives
Moveworks, Zendesk AI AgentsFour alternatives
BMC Helix Virtual Agent / BMC HelixGPT, Ivanti Neurons for ITSM, Microsoft Copilot for Service, Serviceaide Luma AIThree alternatives
ServiceNow Now Assist, Zendesk AI Agents, eesel AIGPT-6 LunaServiceNow Now AssistServiceNow’s L1 Service Desk AI SpecialistChangedMoveworks, ServiceNow Now Assistagainst: Aisera, BMC HelixGPT, Microsoft Copilot StudioMoveworksagainst: ServiceNow Now Assistno first choicenothing named
Three alternatives
Freshservice with Freddy AI Agent, Jira Service Management, MoveworksThree alternatives
Jira Service Management’s virtual agent, Microsoft’s Employee Self-Service agent, ServiceNow EmployeeWorksThree alternatives
Freddy AI, Freshservice, Jira Service ManagementMuse Glimmer 30BServiceNow Now AssistServiceNow Now AssistHeldagainst: Ada, Decagon, SierraAisera System of AI Agents / Aisera AI Service Desk, Moveworks AI Help Desk / Copilotagainst: IBM watsonx Assistant, Microsoft 365 Copilot, Zendesk AI AgentsMicrosoft 365 Copilotagainst: Fin, Intercom Fin, Salesforce Agentforceno first choiceagainst: ChatGPT, Claude, Copilot, DeepSeek, Google Gemini, Ultimate, Zendesk AI Agents
Three alternatives
Aisera, Freshservice, Zendesk AI AgentsThree alternatives
Aisera, Moveworks, Zendesk AI AgentsTwo alternatives
Freshworks Freddy AI / Freshservice, ServiceNow Now AssistTwo alternatives
Moveworks, ServiceNow Now AssistBold is the first choiceAlternatives are counted; the count opens them.What the answer argued against
The record
One row per call: the version string exactly as returned, whether the model searched, sources cited, and latency. Full answer text is in the free responses file. Download the record
Eighty-four rows: every prompt, every model, every answer.
| Prompt | Model | Version string | Time (UTC) | Searched | Sources | Latency |
|---|---|---|---|---|---|---|
| Direct recommendation | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 22:32 | yes | 18 | 10 s |
| Direct recommendation | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:59 | yes | 4 | 4 s |
| Direct recommendation | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 01:38 | yes | 28 | 31 s |
| Direct recommendation | Perplexity Sonar | sonar | 2026-10-05 01:12 | yes | 27 | 4 s |
| Direct recommendation | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:31 | yes | 24 | 17 s |
| Direct recommendation | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 00:13 | yes | 14 | 8 s |
| Direct recommendation | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-04 23:56 | yes | 25 | 37 s |
| Direct recommendation | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 01:02 | yes | 5 | 8 s |
| Direct recommendation | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:20 | yes | 5 | 13 s |
| Direct recommendation | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:43 | yes | 15 | 18 s |
| Direct recommendation | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 23:28 | yes | 15 | 78 s |
| Direct recommendation | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 01:35 | yes | 15 | 38 s |
| Direct recommendation | GPT-6 Luna | gpt-6-luna | 2026-10-05 00:47 | yes | 3 | 17 s |
| Direct recommendation | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 22:20 | yes | 15 | 21 s |
| Paraphrase | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 23:01 | yes | 9 | 8 s |
| Paraphrase | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:36 | yes | 4 | 5 s |
| Paraphrase | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 01:45 | yes | 21 | 30 s |
| Paraphrase | Perplexity Sonar | sonar | 2026-10-05 01:12 | yes | 24 | 4 s |
| Paraphrase | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:24 | yes | 24 | 9 s |
| Paraphrase | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 01:29 | yes | 5 | 3 s |
| Paraphrase | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:23 | yes | 22 | 48 s |
| Paraphrase | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:00 | yes | 5 | 3 s |
| Paraphrase | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 01:31 | no | 0 | 31 s |
| Paraphrase | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 22:42 | yes | 19 | 42 s |
| Paraphrase | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-04 22:21 | yes | 22 | 30 s |
| Paraphrase | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:31 | yes | 13 | 48 s |
| Paraphrase | GPT-6 Luna | gpt-6-luna | 2026-10-04 22:15 | yes | 2 | 22 s |
| Paraphrase | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 01:18 | yes | 14 | 22 s |
| Comparative | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-04 22:11 | yes | 18 | 11 s |
| Comparative | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 00:44 | yes | 4 | 8 s |
| Comparative | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-04 22:35 | yes | 28 | 33 s |
| Comparative | Perplexity Sonar | sonar | 2026-10-05 01:52 | yes | 19 | 3 s |
| Comparative | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-04 23:12 | yes | 22 | 9 s |
| Comparative | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 22:40 | yes | 15 | 12 s |
| Comparative | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:38 | yes | 23 | 113 s |
| Comparative | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 00:58 | yes | 5 | 2 s |
| Comparative | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:37 | no | 0 | 32 s |
| Comparative | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 01:56 | yes | 20 | 87 s |
| Comparative | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:27 | yes | 23 | 86 s |
| Comparative | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-05 01:30 | yes | 25 | 36 s |
| Comparative | GPT-6 Luna | gpt-6-luna | 2026-10-05 01:00 | yes | 6 | 36 s |
| Comparative | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:56 | yes | 25 | 46 s |
| Budget constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 00:24 | yes | 19 | 10 s |
| Budget constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 23:54 | yes | 5 | 5 s |
| Budget constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:55 | yes | 19 | 30 s |
| Budget constrained | Perplexity Sonar | sonar | 2026-10-05 00:33 | yes | 27 | 4 s |
| Budget constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 01:48 | yes | 21 | 11 s |
| Budget constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:21 | yes | 5 | 4 s |
| Budget constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:23 | yes | 24 | 79 s |
| Budget constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 23:22 | yes | 5 | 3 s |
| Budget constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-04 22:20 | yes | 19 | 59 s |
| Budget constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:33 | yes | 25 | 28 s |
| Budget constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:06 | yes | 23 | 39 s |
| Budget constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:13 | yes | 24 | 59 s |
| Budget constrained | GPT-6 Luna | gpt-6-luna | 2026-10-05 01:16 | yes | 2 | 17 s |
| Budget constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-04 23:52 | yes | 25 | 32 s |
| Scale constrained | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 01:29 | no | 0 | 8 s |
| Scale constrained | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-05 01:44 | no | 0 | 7 s |
| Scale constrained | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:13 | no | 0 | 16 s |
| Scale constrained | Perplexity Sonar | sonar | 2026-10-05 00:40 | yes | 17 | 5 s |
| Scale constrained | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 01:17 | yes | 19 | 11 s |
| Scale constrained | Mistral Small | mistral/mistral-small via mistral | 2026-10-04 23:35 | no | 0 | 8 s |
| Scale constrained | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 00:24 | yes | 25 | 46 s |
| Scale constrained | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-05 01:25 | yes | 5 | 2 s |
| Scale constrained | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 01:24 | no | 0 | 27 s |
| Scale constrained | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-04 23:42 | yes | 25 | 74 s |
| Scale constrained | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 00:30 | yes | 14 | 114 s |
| Scale constrained | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 22:57 | yes | 10 | 19 s |
| Scale constrained | GPT-6 Luna | gpt-6-luna | 2026-10-04 22:14 | yes | 6 | 27 s |
| Scale constrained | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 00:59 | yes | 15 | 34 s |
| Negative framing | Claude Haiku 4.5 | claude-haiku-4-5-20251001 | 2026-10-05 01:16 | yes | 18 | 12 s |
| Negative framing | GPT-5.4 mini | gpt-5.4-mini-2026-03-17 | 2026-10-04 22:13 | yes | 6 | 6 s |
| Negative framing | Gemini 3.5 Flash | gemini-3.5-flash | 2026-10-05 00:24 | yes | 25 | 27 s |
| Negative framing | Perplexity Sonar | sonar | 2026-10-05 00:34 | yes | 20 | 3 s |
| Negative framing | Grok 4.1 Fast | spacexai/grok-4.1-fast-non-reasoning via vertex | 2026-10-05 00:14 | yes | 23 | 18 s |
| Negative framing | Mistral Small | mistral/mistral-small via mistral | 2026-10-05 01:35 | yes | 5 | 5 s |
| Negative framing | DeepSeek V4 Flash | deepseek/deepseek-v4-flash via deepinfra | 2026-10-05 01:48 | yes | 24 | 69 s |
| Negative framing | Llama 4 Maverick | meta/llama-4-maverick via bedrock | 2026-10-04 22:13 | yes | 5 | 5 s |
| Negative framing | Qwen 3.7 Flash | alibaba/qwen3.7-flash via alibaba | 2026-10-05 00:42 | yes | 15 | 41 s |
| Negative framing | Kimi K2 | moonshotai/kimi-k2 via novita | 2026-10-05 00:42 | yes | 25 | 32 s |
| Negative framing | GLM 4.7 FlashX | zai/glm-4.7-flashx via zai | 2026-10-05 01:12 | yes | 25 | 42 s |
| Negative framing | MiniMax M2.5 | minimax/minimax-m2.5 via minimax | 2026-10-04 23:48 | yes | 10 | 56 s |
| Negative framing | GPT-6 Luna | gpt-6-luna | 2026-10-04 23:59 | yes | 2 | 20 s |
| Negative framing | Muse Glimmer 30B | meta/muse-glimmer-30b via togetherai | 2026-10-05 01:12 | yes | 24 | 34 s |
Normalization in this category
Every judgment call made between the raw labels and the numbers above, listed so it is visible and reversible.
ShowHide
Category-scoped readings
Intercom read as Intercom Fin
Salesforce read as Salesforce Agentforce
ServiceNow read as ServiceNow Now Assist
ServiceNow (Now Assist) read as ServiceNow Now Assist
ServiceNow (with Now Assist) read as ServiceNow Now Assist
ServiceNow AI Agents read as ServiceNow Now Assist
ServiceNow AI Agents / Virtual Agent read as ServiceNow Now Assist
ServiceNow Now Assist / AI Agents read as ServiceNow Now Assist
ServiceNow Virtual Agent read as ServiceNow Now Assist
ServiceNow Virtual Agent / Now Assist read as ServiceNow Now Assist
ServiceNow with Now Assist read as ServiceNow Now Assist
Zendesk read as Zendesk AI Agents
Zendesk (Zendesk AI) read as Zendesk AI Agents
Zendesk (specifically the "Answer Bot" / AI Agents) read as Zendesk AI Agents
Zendesk AI read as Zendesk AI Agents
Zendesk AI Agent read as Zendesk AI Agents
eesel read as eesel AI
Unresolved, counted raw
Agent Assist
Agentforce for IT Service
Agentforce for Service
Aisera System of AI Agents / Aisera AI Service Desk
Atlassian Jira Service Management Virtual Service Agent
Atlassian Rovo & Jira Service Management (JSM) Virtual Agent
BMC Helix AI / Digital Workplace assistant
BMC Helix Virtual Agent / BMC HelixGPT
Channel Talk
Cognigy
ElevenAgents
Enterprise Bot ITSM Chatbot
Espressive Barista
Futuro
Google Vertex AI Agent Builder
Harmony
Jira Service Management (JSM) with Atlassian Rovo
Jira Service Management’s virtual agent
Microsoft 365 Copilot with Employee Self-Service Agent
Microsoft Copilot for IT
Microsoft-based agent approach
Microsoft’s Employee Self-Service agent
Mission Control's Swarm
Moveworks AI Help Desk / Copilot
NiCE Cognigy
ServiceNow ITSM with Agentic AI
ServiceNow Otto
ServiceNow’s L1 Service Desk AI Specialist
Serviceaide Luma AI
UiPath AI Agents
Ultimate
eeSeal AI
Discontinued, still offered
No shut-down product was recommended here.