Business phone systems · October 2026 Edition
Google Voice vs Microsoft Teams Phone
Zero of fourteen models named Google Voice first on the direct prompt; zero named Microsoft Teams Phone. Google Voice was named by eleven of the fourteen models and Microsoft Teams Phone by thirteen and Google Voice carries 17 labels and Microsoft Teams Phone 21, so the shares are not directly comparable.
Named in one category this edition.
Microsoft Teams Phone
accepted challengerNamed in one category this edition.
First-choice share15%3%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate12%10%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#2#7A position in a field of 12; printed, not drawn.
Labels1721A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Google Voice reading right to left. Rank and label count are printed, not drawn.Nextiva was named alongside these two in thirteen of the fourteen direct answers. RingCentral vs Google Voice · RingCentral vs Microsoft Teams Phone · Google Voice vs Nextiva
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the business phone systems page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Google VoiceFirst choices, of fourteen modelsMicrosoft Teams PhoneDirect00
Paraphrase01
Comparative00
Budget-constrained90
Scale-constrained01
Negative002 against Google Voice · 2 against Microsoft Teams Phone
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where Google Voice and Microsoft Teams Phone stood in it.
| Model | DirectMT | ParaphraseMT | ComparativeMT | Budget-constrainedMT | Scale-constrainedMT | NegativeMT |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | MT | | MT | |||
| GPT-5.4 mini | MT | |||||
| Gemini 3.5 Flash | MT | MT | MT | |||
| Perplexity Sonar | | | ||||
| Grok 4.1 Fast | MT | | ||||
| Mistral Small | | |||||
| DeepSeek V4 Flash | MT | | ||||
| Llama 4 Maverick | ||||||
| Qwen 3.7 Flash | MT | MT | | MT | ||
| Kimi K2 | MT | | MT | |||
| GLM 4.7 FlashX | MT | MT | | |||
| MiniMax M2.5 | | | ||||
| GPT-6 Luna | MT | | ||||
| Muse Glimmer 30B | MT | |
Google VoiceMT Microsoft Teams Phone first choice named as an alternative argued againstblank: not namedEach cell is one answer, Google Voice on the left and Microsoft Teams Phone on the right.The direct prompt
The plain question, one answer per model, grouped by where Google Voice and Microsoft Teams Phone stood in it.
Neither was the first choice, one was named
2 of 14 modelsThe answer put something else first and named one of the two as an alternative.Gemini 3.5 FlashDialpad, RingCentral alternatives: Aircall, Microsoft Teams Phone, Nextiva
Qwen 3.7 FlashRingCentral alternatives: Microsoft Teams Phone, Nextiva, Zoom Phone
Neither was named
12 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5RingCentral alternatives: 8x8, Dialpad, Nextiva
GPT-5.4 miniRingCentral, Zoom Phone alternatives: Dialpad, Nextiva, Webex Calling
Perplexity SonarRingCentral alternatives: 8x8, Dialpad, JustCall, Nextiva
Grok 4.1 FastNextiva alternatives: 8x8, Ooma Office, RingCentral, Zoom Phone
Mistral SmallRingCentral alternatives: 8x8, Intermedia, Nextiva, Zoom Phone
DeepSeek V4 FlashRingCentral alternatives: 8x8, Aircall, Dialpad, Nextiva
Llama 4 MaverickNextiva alternatives: JustCall, Vonage, Zoom Phone
Kimi K28x8, RingCentral RingEX alternatives: Dialpad, GoTo Connect, Nextiva
GLM 4.7 FlashXNextiva, RingCentral RingEX alternatives: Dialpad Connect, GoTo Connect, Zoom Phone
MiniMax M2.5Nextiva, RingCentral RingEX alternatives: Intermedia Unite, Zoom Phone
GPT-6 LunaRingCentral RingEX alternatives: Dialpad, Teams Phone, Zoom Phone
Muse Glimmer 30BNextiva, RingCentral alternatives: 8x8, Dialpad, Zoom Phone
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Google Voice leads by seven points.
Google Voice7%#4 of 11Microsoft Teams Phone0%#8 of 11
The full small business standing →Mid-marketThe figures above
Google Voice leads by twelve points.
Google Voice15%#2 of 12Microsoft Teams Phone3%#7 of 12
The full mid-market standing →Enterprise
The order flips: Microsoft Teams Phone leads at enterprise.
Microsoft Teams Phone31%#2 of 10
Google Voice0%#– of 10What the models said about Google Voice
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“Caution: Very poor tech support scores ... Better for: Personal use only; lacks business-grade features and support” Kimi K2 · negative prompt · hard negative
“Google Voice has no integrations outside Google Workspace, no desktop app, and no auto-replies” Claude Haiku 4.5 · negative prompt · soft negative
“For maximum budget savings: Choose Google Voice if you're already using Google Workspace and have 10 or fewer users.” Kimi K2 · budget prompt · first choice
“The Best Overall Value: Google Voice Standard ... widely considered the best bang-for-buck software in the industry.” Qwen 3.7 Flash · budget prompt · first choice
“If you need basic features: Go with Google Voice ($10/month) - it's the most affordable and reliable” MiniMax M2.5 · budget prompt · first choice
What the models said about Microsoft Teams Phone
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Five of six in this category shown.
“Limitation: Poor fax capabilities—avoid if you need to send/receive faxes” Kimi K2 · negative prompt · hard negative
“The configuration complexity of platforms like Microsoft Teams Phone or RingCentral can be significant overhead for a 15-person professional services firm” Claude Haiku 4.5 · negative prompt · soft negative
“The Best All-Around Choice: Microsoft Teams ... Teams is almost invariably the correct choice.” Qwen 3.7 Flash · paraphrase prompt · first choice
“The default choice if you are deeply embedded in the Microsoft 365 ecosystem.” Gemini 3.5 Flash · scale prompt · first choice
“if your company is already committed to the Microsoft ecosystem, Microsoft Teams is a natural fit and more cost-effective” Claude Haiku 4.5 · paraphrase prompt · alternative
Also compared
RingCentral vs Google VoiceRingCentral vs Microsoft Teams PhoneGoogle Voice vs NextivaGoogle Voice vs RingCentral RingEXGoogle Voice vs Zoom PhoneGoogle Voice vs 8x8Google Voice vs DialpadNextiva vs Microsoft Teams PhoneRingCentral RingEX vs Microsoft Teams PhoneZoom Phone vs Microsoft Teams Phone8x8 vs Microsoft Teams PhoneMicrosoft Teams Phone vs DialpadAll twenty-eight head-to-head pages and the full business phones standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.