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Incident management and on-call · October 2026 Edition

Opsgenie vs Rootly

Zero of fourteen models named Opsgenie first on the direct prompt; one named Rootly. Opsgenie was named by fourteen of the fourteen models and Rootly by twelve and Opsgenie carries 50 labels and Rootly 33, so the shares are not directly comparable.

Opsgenie

criticized challenger

Named in four categories this edition.

Rootly

accepted challenger

Named in two categories this edition.

First-choice share7%5%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate72%3%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#6#7A position in a field of 11; printed, not drawn.
Labels5033A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Opsgenie reading right to left. Rank and label count are printed, not drawn.incident.io was named alongside these two in eleven of the fourteen direct answers. incident.io vs Opsgenie · incident.io vs Rootly · PagerDuty vs Opsgenie

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the incident management and on-call page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
OpsgenieFirst choices, of fourteen modelsRootly
Direct015 against Opsgenie
Paraphrase426 against Opsgenie
Comparative009 against Opsgenie
Budget-constrained002 against Opsgenie
Scale-constrained003 against Opsgenie · 1 against Rootly
Negative0211 against Opsgenie
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Across every category in the October 2026 Edition, Opsgenie and Rootly were named in the same answer sixty-six times, of the 153 answers naming Opsgenie and the 106 naming Rootly. In those answers Rootly took the first choice nine times and Opsgenie one.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where Opsgenie and Rootly stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.1 Fast
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
Opsgenie Rootly first choice named as an alternative argued againstblank: not namedEach cell is one answer, Opsgenie on the left and Rootly on the right.

The direct prompt

The plain question, one answer per model, grouped by where Opsgenie and Rootly stood in it.

Rootly first, Opsgenie not the choice

1 of 14 modelsOpsgenie was named in the answer but not as the choice, or not at all.
GLM 4.7 FlashXRootly, incident.io alternatives: Jira Service Management, PagerDuty

Neither was the first choice, one was named

7 of 14 modelsThe answer put something else first and named one of the two as an alternative.
Claude Haiku 4.5Freshservice alternatives: HaloITSM, Hyperping, ManageEngine ServiceDesk Plus, Rootly, Zenduty, ilert, incident.io
GPT-5.4 miniincident.io alternatives: PagerDuty, Rootly
Gemini 3.5 Flashincident.io alternatives: FireHydrant, Freshservice, Rootly
Perplexity SonarFreshservice alternatives: PagerDuty, Rootly, incident.io
Qwen 3.7 FlashPagerDuty alternatives: Datadog Incident Management, FireHydrant, Opsgenie
GPT-6 Lunaincident.io alternatives: PagerDuty, Rootly
Muse Glimmer 30BFreshservice alternatives: PagerDuty, Rootly, incident.io

Neither was named

6 of 14 modelsThe answer made no first choice from these two in this category.
Grok 4.1 FastFreshservice alternatives: InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk Plus, PagerDuty, incident.io
Mistral SmallFreshservice, PagerDuty alternatives: ManageEngine ServiceDesk Plus
DeepSeek V4 Flashincident.io alternatives: Freshservice, Jira Service Management
Llama 4 Maverickno first choice
Kimi K2incident.io alternatives: Squadcast
MiniMax M2.5Freshservice, PagerDuty alternatives: Jira Service Management, incident.io

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Level: the same share of first choices.
Opsgenie7%#6 of 13
Rootly7%#5 of 13
The full small business standing →
Mid-marketThe figures above
Opsgenie leads by two points.
Opsgenie7%#6 of 11
Rootly5%#7 of 11
The full mid-market standing →
Enterprise
Opsgenie leads by four points.
Opsgenie4%#5 of 9
Rootly0%#7 of 9
The full enterprise standing →

What the models said about Opsgenie

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“Do not buy standalone Opsgenie right now unless you are fully committing to migrating to the broader, consolidated Jira Service Management (JSM) ecosystem.” Gemini 3.5 Flash · scale prompt · hard negative
“Opsgenie's wind-down reshaped the 2026 market, with end of support set for April 5, 2027, so organizations using that platform should plan a migration.” Claude Haiku 4.5 · comparative prompt · hard negative
“Opsgenie is sunsetting: Atlassian stopped selling Opsgenie to new customers in June 2025, with end-of-support scheduled for April 2027.” Gemini 3.5 Flash · direct prompt · hard negative
“PagerDuty or Opsgenie are the top choices due to their flexibility, strong feature sets, and broad integrations” Mistral Small · paraphrase prompt · first choice
“I'd recommend Opsgenie (now integrated into Atlassian Jira Service Management) as a strong starting point.” Grok 4.1 Fast · paraphrase prompt · first choice
“For a mid-sized B2B company, Opsgenie often offers the best balance of features and cost” Claude Haiku 4.5 · paraphrase prompt · first choice

What the models said about Rootly

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of four in this category shown.

“some vendors (like Rootly) have separate pricing for on-call, AI, and status pages that can balloon your bill” DeepSeek V4 Flash · scale prompt · soft negative
“The Best All-Around Alternative: Rootly ... Choose Rootly if you want to improve your incident response processes and save money simultaneously.” Qwen 3.7 Flash · paraphrase prompt · first choice
“Actively consider instead: For modern teams, look at incident.io, Rootly, FireHydrant” DeepSeek V4 Flash · negative prompt · first choice
“Consider modern, Slack-native platforms like incident.io, Rootly” Gemini 3.5 Flash · negative prompt · first choice
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.