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Index › IT operations and endpoint › Incidents › Grafana IRM vs Opsgenie
Incident management and on-call · October 2026 Edition

Grafana IRM vs Opsgenie

Zero of fourteen models named Grafana IRM first on the direct prompt; zero named Opsgenie. Grafana IRM was named by ten of the fourteen models and Opsgenie by fourteen and Grafana IRM carries 22 labels and Opsgenie 50, so the shares are not directly comparable.

Grafana IRM

accepted challenger

Named in one category this edition.

Opsgenie

criticized challenger

Named in four categories this edition.

First-choice share7%7%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate14%72%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#5#6A position in a field of 11; printed, not drawn.
Labels2250A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, Grafana IRM reading right to left. Rank and label count are printed, not drawn.incident.io was named alongside these two in eleven of the fourteen direct answers. incident.io vs Grafana IRM · incident.io vs Opsgenie · PagerDuty vs Grafana IRM

Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the incident management and on-call page.

By framing

How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
Grafana IRMFirst choices, of fourteen modelsOpsgenie
Direct005 against Opsgenie
Paraphrase242 against Grafana IRM · 6 against Opsgenie
Comparative009 against Opsgenie
Budget-constrained202 against Opsgenie
Scale-constrained003 against Opsgenie
Negative001 against Grafana IRM · 11 against Opsgenie
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.

Across every category in the October 2026 Edition, Grafana IRM and Opsgenie were named in the same answer thirty-four times, of the 43 answers naming Grafana IRM and the 153 naming Opsgenie. In those answers Opsgenie took the first choice five times and Grafana IRM two.

Every model, every framing

The eighty-four answers behind the chart above, one cell each: where Grafana IRM and Opsgenie stood in it.
ModelDirectParaphraseComparativeBudget-constrainedScale-constrainedNegative
Claude Haiku 4.5
GPT-5.4 mini
Gemini 3.5 Flash
Perplexity Sonar
Grok 4.1 Fast
Mistral Small
DeepSeek V4 Flash
Llama 4 Maverick
Qwen 3.7 Flash
Kimi K2
GLM 4.7 FlashX
MiniMax M2.5
GPT-6 Luna
Muse Glimmer 30B
Grafana IRM Opsgenie first choice named as an alternative argued againstblank: not namedEach cell is one answer, Grafana IRM on the left and Opsgenie on the right.

The direct prompt

The plain question, one answer per model, grouped by where Grafana IRM and Opsgenie stood in it.

Neither was the first choice, one was named

1 of 14 modelsThe answer put something else first and named one of the two as an alternative.
Qwen 3.7 FlashPagerDuty alternatives: Datadog Incident Management, FireHydrant, Opsgenie

Neither was named

13 of 14 modelsThe answer made no first choice from these two in this category.
Claude Haiku 4.5Freshservice alternatives: HaloITSM, Hyperping, ManageEngine ServiceDesk Plus, Rootly, Zenduty, ilert, incident.io
GPT-5.4 miniincident.io alternatives: PagerDuty, Rootly
Gemini 3.5 Flashincident.io alternatives: FireHydrant, Freshservice, Rootly
Perplexity SonarFreshservice alternatives: PagerDuty, Rootly, incident.io
Grok 4.1 FastFreshservice alternatives: InvGate Service Management, Jira Service Management, ManageEngine ServiceDesk Plus, PagerDuty, incident.io
Mistral SmallFreshservice, PagerDuty alternatives: ManageEngine ServiceDesk Plus
DeepSeek V4 Flashincident.io alternatives: Freshservice, Jira Service Management
Llama 4 Maverickno first choice
Kimi K2incident.io alternatives: Squadcast
GLM 4.7 FlashXRootly, incident.io alternatives: Jira Service Management, PagerDuty
MiniMax M2.5Freshservice, PagerDuty alternatives: Jira Service Management, incident.io
GPT-6 Lunaincident.io alternatives: PagerDuty, Rootly
Muse Glimmer 30BFreshservice alternatives: PagerDuty, Rootly, incident.io

Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.

By buyer segment

The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Opsgenie leads by seven points.
Opsgenie7%#6 of 13
Grafana IRM0%#10 of 13
The full small business standing →
Mid-marketThe figures above
Level: the same share of first choices.
Grafana IRM7%#5 of 11
Opsgenie7%#6 of 11
The full mid-market standing →
Enterprise
Opsgenie leads by four points.
Opsgenie4%#5 of 9
Grafana IRM0%#– of 9
The full enterprise standing →

What the models said about Grafana IRM

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.

“Avoid Grafana OnCall Open Source” Gemini 3.5 Flash · paraphrase prompt · hard negative
“open-source version entered maintenance mode in March 2025 and is being replaced by Grafana Cloud IRM” Muse Glimmer 30B · paraphrase prompt · soft negative
“be cautious if you're not already committed to that observability ecosystem” GPT-5.4 mini · negative prompt · soft negative
“start with Grafana OnCall if you're already in the Grafana ecosystem” Kimi K2 · budget prompt · first choice
“the pragmatic pick is Squadcast or Grafana Cloud IRM for cost control” Muse Glimmer 30B · paraphrase prompt · first choice
“🏆 Top Pick: Grafana OnCall (Free / Open Source)” DeepSeek V4 Flash · budget prompt · first choice

What the models said about Opsgenie

Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.

“Do not buy standalone Opsgenie right now unless you are fully committing to migrating to the broader, consolidated Jira Service Management (JSM) ecosystem.” Gemini 3.5 Flash · scale prompt · hard negative
“Opsgenie's wind-down reshaped the 2026 market, with end of support set for April 5, 2027, so organizations using that platform should plan a migration.” Claude Haiku 4.5 · comparative prompt · hard negative
“Opsgenie is sunsetting: Atlassian stopped selling Opsgenie to new customers in June 2025, with end-of-support scheduled for April 2027.” Gemini 3.5 Flash · direct prompt · hard negative
“PagerDuty or Opsgenie are the top choices due to their flexibility, strong feature sets, and broad integrations” Mistral Small · paraphrase prompt · first choice
“I'd recommend Opsgenie (now integrated into Atlassian Jira Service Management) as a strong starting point.” Grok 4.1 Fast · paraphrase prompt · first choice
“For a mid-sized B2B company, Opsgenie often offers the best balance of features and cost” Claude Haiku 4.5 · paraphrase prompt · first choice
Also compared

Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.