Index › Vendors › BMC Helix / Remedy · September 2026 Edition

BMC Helix · 2 categories · Named, not ranked

BMC Helix / Remedy

5Judge labels

0First choices

5Negative labels

4 of 12Models named it

2Categories

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.2, every buyer segment counted.

Standing

3 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. BMC Helix / Remedy was named 3 times in ITAM and 1 other category, where Snipe-IT led with 24%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market60 of 61

under the label threshold

Enterprise64 of 83

under the label threshold

In itam · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named BMC Helix / Remedy for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
IT asset management	IT operations and endpoint	0%	60 of 61	100%	2	under 10 labels · led by Snipe-IT at 24%
IT service management	IT operations and endpoint	0%	43 of 48	100%	1	under 10 labels · led by Freshservice at 58%

Movement

This is the first edition on this tier, so no move can be computed for BMC Helix / Remedy yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated BMC Helix / Remedy across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Negative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	1	1
Perplexity Sonar	1	1
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	1	1
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative0 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative5 labelsNone

First choiceAlternativeMentionNegative5 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

No positive label carried a quote.

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“multiple user reports in the results describe glitches, difficult upgrades, and advice to steer clear, so this is the clearest “caution” candidate” Perplexity Sonar · ITSM · negative prompt · hard negative

“Described as "the worst pile I've ever had the misfortune of working on" due to maintenance burden” Kimi K2 · ITAM · negative prompt · hard negative

“BMC is a legacy giant. Many users complain about dated, clunky interfaces and a steep learning curve” Gemini 3.5 Flash · ITAM · negative prompt · soft negative

Named alongside

The products named in the same answers as BMC Helix / Remedy, over the 5 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and BMC Helix / Remedy was named but was not.

ProductSame answerTook the first choice insteadHead to head

Snipe-IT3 of 51Not in the top three

Freshservice3 of 50Not in the top three

ServiceNow IT Asset Management3 of 50Not in the top three

SolarWinds Service Desk3 of 50Not in the top three

Flexera One2 of 50Not in the top three

Ivanti Neurons for ITSM2 of 50Not in the top three

Jira Service Management2 of 50Not in the top three

ManageEngine ServiceDesk Plus2 of 50Not in the top three

ServiceNow2 of 50Not in the top three

Airtable1 of 50Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named BMC Helix / Remedy. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 4 of the 5 answers that named BMC Helix / Remedy and are not a share of its labels.

Domains cited

reddit.com3

virima.com3

console.com2

expertinsights.com2

g2.com2

gartner.com2

itsm.tools2

teqtivity.com2

topdesk.com2

xurrent.com2

No domain is on file for BMC Helix / Remedy, so its own site is not marked.

Pages cited

console.com/blog/best-it-help-desk-software2

g2.com/products/servicenow-it-asset-management/reviews2

gartner.com/reviews/market/it-service-management-platforms2

reddit.com/r/sysadmin/comments/1hc0gap/itsm_platform_shopping_what_do_you_recommend2

reddit.com/r/sysadmin/comments/1t5nwq8/which_itsm_tool_is_actually_good_and_which_one_is2

teqtivity.com/library/teqtivity-10-common-itam-pitfalls.pdf2

topdesk.com/en/blog/itsm-software-comparison2

1e.com/blogs/three-common-reasons-why-itam-implementations-fail1

Pages are listed as the models cited them.

Names read as BMC Helix / Remedy

What the judge wrote, as written, with how often. The vendor table decides that these count as BMC Helix / Remedy; a claim can dispute any of them.

BMC Helix/Remedy 2

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when BMC Helix / Remedy's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as BMC Helix / Remedy, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at the vendor's own domain is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.