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Remote support and remote access · October 2026 Edition
BeyondTrust Remote Support vs Chrome Remote Desktop
One of fourteen models named BeyondTrust Remote Support first on the direct prompt; zero named Chrome Remote Desktop. BeyondTrust Remote Support was named by twelve of the fourteen models and Chrome Remote Desktop by ten and BeyondTrust Remote Support carries 29 labels and Chrome Remote Desktop 16, so the shares are not directly comparable.
Named in three categories this edition.
Named in two categories this edition.
First-choice share4%4%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate3%44%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#7#8A position in a field of 10; printed, not drawn.
Labels2916A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, BeyondTrust Remote Support reading right to left. Rank and label count are printed, not drawn.NinjaOne was named alongside these two in eight of the fourteen direct answers. Splashtop Remote Support vs BeyondTrust Remote Support · Splashtop Remote Support vs Chrome Remote Desktop · TeamViewer vs BeyondTrust Remote Support
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the remote support and remote access page.
By framing
How many of the fourteen models made each the first choice, per way of asking, and how many argued against it.
BeyondTrust Remote SupportFirst choices, of fourteen modelsChrome Remote Desktop
Direct10
Paraphrase002 against Chrome Remote Desktop
Comparative10
Budget-constrained021 against Chrome Remote Desktop
Scale-constrained10
Negative001 against BeyondTrust Remote Support · 4 against Chrome Remote Desktop
Bars are first choices, 0 to 14 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to fourteen.
Across every category in the October 2026 Edition, BeyondTrust Remote Support and Chrome Remote Desktop were named in the same answer nine times, of the 92 answers naming BeyondTrust Remote Support and the 42 naming Chrome Remote Desktop. In those answers Chrome Remote Desktop took the first choice zero times and BeyondTrust Remote Support zero.
Every model, every framing
The eighty-four answers behind the chart above, one cell each: where BeyondTrust Remote Support and Chrome Remote Desktop stood in it.
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | | | ||
| GPT-5.4 mini | | | ||||
| Gemini 3.5 Flash | | | | | ||
| Perplexity Sonar | | |||||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | |||||
| DeepSeek V4 Flash | | | | |||
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | ||||
| Kimi K2 | | | | | | |
| GLM 4.7 FlashX | ||||||
| MiniMax M2.5 | | |||||
| GPT-6 Luna | | | | |||
| Muse Glimmer 30B | | | |
BeyondTrust Remote Support Chrome Remote Desktop first choice named as an alternative argued againstblank: not namedEach cell is one answer, BeyondTrust Remote Support on the left and Chrome Remote Desktop on the right.The direct prompt
The plain question, one answer per model, grouped by where BeyondTrust Remote Support and Chrome Remote Desktop stood in it.
BeyondTrust Remote Support first, Chrome Remote Desktop not the choice
1 of 14 modelsChrome Remote Desktop was named in the answer but not as the choice, or not at all.Mistral SmallBeyondTrust Remote Support, NinjaOne alternatives: ConnectWise ScreenConnect, RemotePC, Zoho Assist
Neither was the first choice, one was named
9 of 14 modelsThe answer put something else first and named one of the two as an alternative.GPT-5.4 miniNinjaOne alternatives: BeyondTrust Remote Support, TeamViewer
Gemini 3.5 FlashConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, Splashtop Remote Support
Grok 4.1 FastConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Splashtop Remote Support, TeamViewer
DeepSeek V4 FlashSplashtop Remote Support alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect
Llama 4 MaverickNinjaOne alternatives: BeyondTrust Remote Support, LogMeIn Rescue
Kimi K2NinjaOne alternatives: BeyondTrust Remote Support, ConnectWise ScreenConnect, Splashtop Remote Support, Zoho Assist
MiniMax M2.5RemotePC, Splashtop Remote Support alternatives: BeyondTrust Remote Support
GPT-6 LunaConnectWise ScreenConnect alternatives: BeyondTrust Remote Support, NinjaOne, Zoho Assist
Muse Glimmer 30BTeamViewer alternatives: AnyDesk, Atera, BeyondTrust Remote Support, LogMeIn Rescue, NinjaOne, Splashtop Remote Support, Zoho Assist
Neither was named
4 of 14 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5no first choice
Perplexity SonarSplashtop Remote Support alternatives: LogMeIn Rescue
Qwen 3.7 FlashZoho Assist alternatives: ConnectWise ScreenConnect, Splashtop Business Remote
GLM 4.7 FlashXTeamViewer alternatives: AnyDesk, NinjaOne, Zoho Assist
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
Chrome Remote Desktop leads by three points.
Chrome Remote Desktop3%#7 of 9BeyondTrust Remote Support0%#9 of 9Mid-marketThe figures above
Level: the same share of first choices.
BeyondTrust Remote Support4%#7 of 10Chrome Remote Desktop4%#8 of 10Enterprise
The order flips: BeyondTrust Remote Support leads at enterprise.
BeyondTrust Remote Support25%#2 of 9Chrome Remote Desktop0%#– of 9What the models said about BeyondTrust Remote Support
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of five in this category shown.
“Recent SaaS-side incident requires higher due diligence” Kimi K2 · negative prompt · soft negative
“NinjaOne and BeyondTrust are top choices due to their scalability, security, and feature sets tailored for business environments” Mistral Small · direct prompt · first choice
“The "Standard" Enterprise Choice (Best All-Rounder) Vendor: BeyondTrust (formerly Bomgar) or TeamViewer Professional” Qwen 3.7 Flash · scale prompt · first choice
“Best overall enterprise option: TeamViewer or BeyondTrust.” GPT-5.4 mini · comparative prompt · first choice
What the models said about Chrome Remote Desktop
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“ITPro says these free tools should be avoided in a business environment because they are "impossible to manage and audit."” Perplexity Sonar · negative prompt · hard negative
“not suitable for business environments as they are difficult to manage and audit” Llama 4 Maverick · negative prompt · hard negative
“Sometimes used to trick users into lowering security settings in their browser.” Qwen 3.7 Flash · negative prompt · hard negative
“I'd suggest starting with Chrome Remote Desktop or Windows Quick Assist if you're primarily supporting internal users” Claude Haiku 4.5 · budget prompt · first choice
“Start with RustDesk or Chrome Remote Desktop — both are genuinely free for business use.” Kimi K2 · budget prompt · first choice
“Chrome Remote Desktop is the easiest free option for helping someone or reaching your own computer.” Muse Glimmer 30B · budget prompt · alternative
Also compared
Splashtop Remote Support vs BeyondTrust Remote SupportSplashtop Remote Support vs Chrome Remote DesktopTeamViewer vs BeyondTrust Remote SupportTeamViewer vs Chrome Remote DesktopZoho Assist vs BeyondTrust Remote SupportZoho Assist vs Chrome Remote DesktopConnectWise ScreenConnect vs BeyondTrust Remote SupportConnectWise ScreenConnect vs Chrome Remote DesktopNinjaOne vs BeyondTrust Remote SupportNinjaOne vs Chrome Remote DesktopRemotePC vs BeyondTrust Remote SupportRemotePC vs Chrome Remote DesktopAll twenty-eight head-to-head pages and the full remote support standing
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.