Every category where a model named Avaya for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Business phone systems	IT operations and endpoint	0%	75 of 75	75%	8	under 10 labels · led by RingCentral at 29%

Movement

This is the first edition on this tier, so no move can be computed for Avaya yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Avaya across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Mention	Negative	Labels
Claude Haiku 4.5	0	1	1
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	1	1
Grok 4.1 Fast	0	0	0
Mistral Small	1	0	1
DeepSeek V4 Flash	1	1	2
Llama 4 Maverick	0	1	1
Qwen 3.7 Flash	0	0	0
Kimi K2	0	1	1
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	0	0	0
GPT-6 Luna	0	0	0
Muse Glimmer 30B	0	1	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase0 labelsNone

Comparative2 labelsNone

Budget-constrained0 labelsNone

Scale-constrained5 labelsNone

Negative18 labelsNone

First choiceAlternativeMentionNegative26 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

No positive label carried a quote.

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Legacy on-premises PBX systems such as older Avaya, Mitel, and discontinued lines like NEC UNIVERGE... flagged as poor choices for new installs” Perplexity Sonar · Business phones · negative prompt · hard negative

“Some of the systems to avoid include legacy on-premises PBX systems from brands like Avaya, NEC, Toshiba, Panasonic, and Mitel” Llama 4 Maverick · Business phones · negative prompt · hard negative

“legacy phones from Toshiba, Avaya (pre-2015), or Mitel should be avoided” Claude Haiku 4.5 · Business phones · negative prompt · hard negative

“For everyone else? Avoid.” DeepSeek V4 Flash · Business phones · negative prompt · hard negative

Named alongside

The products named in the same answers as Avaya, over the 26 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Avaya was named but was not.

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ProductSame answerTook the first choice insteadHead to head

RingCentral17 of 267Not among the top eight

Zoom Phone14 of 262Not among the top eight

Mitel14 of 260Not among the top eight

Microsoft Teams Phone11 of 262Not among the top eight

NEC11 of 260Not among the top eight

8x810 of 261Not among the top eight

Nextiva10 of 260Not among the top eight

Vonage9 of 260Not among the top eight

Dialpad8 of 260Not among the top eight

Grasshopper6 of 260Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Avaya. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 21 of the 26 answers that named Avaya and are not a share of its labels.

Domains cited

vonage.com13

phonewire.com12

crazyegg.com10

business.com9

justcall.io8

reddit.com7

techradar.com7

cloudtalk.io6

getvoip.com6

onsip.com6

No domain is on file for Avaya, so its own site is not marked.

Pages cited

vonage.com/resources/articles/different-types-business-phone-systems12

crazyegg.com/blog/best-business-phone-systems10

phonewire.com/blog/7439

business.com/categories/business-phone-systems8

justcall.io/blog/best-business-phone-system.html5

yay.com/blog/voip/telecoms-mistakes5

jhbtele.com/best-worst-phone-systems4

phonewire.com/blog/286414

Pages are listed as the models cited them.

Search and answers

Where Avaya stands in Google search beside where it stands in the models' answers.

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In search

Google, US estimates

Searches for its name, Google: 9,900 a month (“avaya”)
AI search demand for its name, est.: 2,656 a month
Its own site: No site of its own on file, so no site figures

In answers

This edition

Share of first choices

rank 75 of 75 in business phones

Segment leader

29%

RingCentral

First choices: 0 across its categories
Named in: 26 answers
Its own site cited: No site on file to match

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

Names read as Avaya

What the judge wrote, as written, with how often. The vendor table decides that these count as Avaya; a claim can dispute any of them.

Avaya (especially Avaya Cloud Office / IP Office) 1

Follow Avaya

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Avaya's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Avaya, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Avaya by email, built from the raw record of the edition. It shows:

where Avaya is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Avaya, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.