Index › Vendors › SimpleHelp · September 2026 Edition

1 category · Named, not ranked

SimpleHelp

16Judge labels

0First choices

16Negative labels

10 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.2, every buyer segment counted.

Standing

9 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. SimpleHelp was named 9 times in RMM, where NinjaOne led with 50%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business43 of 45

under the label threshold

Mid-market57 of 57

under the label threshold

Enterprise56 of 58

under the label threshold

In rmm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named SimpleHelp for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
Remote monitoring and management	IT operations and endpoint	0%	57 of 57	100%	9	under 10 labels · led by NinjaOne at 50%

Movement

This is the first edition on this tier, so no move can be computed for SimpleHelp yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated SimpleHelp across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Negative	Labels
Claude Haiku 4.5	1	1
GPT-5.4 mini	1	1
Gemini 3.5 Flash	0	0
Perplexity Sonar	1	1
Grok 4.1 Fast	1	1
Mistral Small	1	1
DeepSeek V4 Flash	1	1
Llama 4 Maverick	0	0
Qwen 3.7 Flash	1	1
Kimi K2	1	1
GLM 4.7 FlashX	1	1
MiniMax M2.5	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative0 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative16 labelsNone

First choiceAlternativeMentionNegative16 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

No positive label carried a quote.

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“specifically called out in 2026 alternatives coverage for CVE-2024-57726/57727/57728, which were exploited in 2025 by Medusa and DragonForce operators” Perplexity Sonar · RMM · negative prompt · hard negative

“Avoid or be extremely cautious about: SimpleHelp RMM (multiple CVEs, active exploitation, CISA advisories)” GLM 4.7 FlashX · RMM · negative prompt · hard negative

“I would avoid SimpleHelp and MeshAgent unless absolutely necessary.” DeepSeek V4 Flash · RMM · negative prompt · hard negative

“SimpleHelp — actively exploited right now” Kimi K2 · RMM · negative prompt · hard negative

Named alongside

The products named in the same answers as SimpleHelp, over the 16 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and SimpleHelp was named but was not.

ProductSame answerTook the first choice insteadHead to head

ConnectWise ScreenConnect11 of 160Not in the top three

Datto RMM11 of 160Not in the top three

NinjaOne10 of 165Not in the top three

Atera10 of 163Not in the top three

Kaseya VSA6 of 160Not in the top three

N-able N-sight6 of 160Not in the top three

TeamViewer6 of 160Not in the top three

N-able N-central5 of 161Not in the top three

MeshCentral5 of 160Not in the top three

Syncro5 of 160Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named SimpleHelp. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 16 of the 16 answers that named SimpleHelp and are not a share of its labels.

Domains cited

acronis.com11

arcticwolf.com10

redcanary.com10

reddit.com10

aimultiple.com8

sentinelone.com8

syncrosecure.com8

techcommunity.microsoft.com6

cisa.gov5

g2.com5

No domain is on file for SimpleHelp, so its own site is not marked.

Pages cited

acronis.com/en/tru/posts/the-remote-access-blind-spot-an-analysis-of-rmm-tool-risk-for-smb11

arcticwolf.com/resources/blog/understanding-the-risks-of-remote-monitoring-and-management-10

redcanary.com/threat-detection-report/trends/rmm-tools10

aimultiple.com/rmm-software8

syncrosecure.com/blog/best-rmm-software8

sentinelone.com/cybersecurity-101/cybersecurity/remote-monitoring-and-management-rmm7

techcommunity.microsoft.com/blog/microsoft-defender-experts/keys-to-the-kingdom-rmm-exploi6

scworld.com/news/phishing-campaign-targets-widely-used-rmm-platforms-in-46-countries5

Pages are listed as the models cited them.

Names read as SimpleHelp

What the judge wrote, as written, with how often. The vendor table decides that these count as SimpleHelp; a claim can dispute any of them.

SimpleHelp RMM 1

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when SimpleHelp's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as SimpleHelp, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at the vendor's own domain is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.