Mid-marketgoneNot named this edition; 0% in September 2026.
0%from 0% in September 2026
Inside the floor by 11 pointsNot ranked
1 category · Named, not rankedXurrent
7Judge labels
0First choices
1Negative labels
6 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Standing
1 label, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Xurrent was named 1 time in ITSM, where Freshservice led with 58%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market57 of 69
0%1 label
under the label threshold
Enterprise13 of 51
0%5 labels
under the label threshold
In itsm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Xurrent for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| IT service management | IT operations and endpoint | 0% | 57 of 69 | 0% | 1 | under 10 labels · led by Freshservice at 58% | goneNot named this edition; 0% in September 2026. |
Movement
Since September 2026, Xurrent held within the floor in its one category: no change cleared 11 points.
Best category · ITSM · by segment
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 16 → 25 of 45
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| ITSM | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 27 → 57 of 69 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Xurrent across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Xurrent across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 1 | 0 | 1 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct4 labelsNone
Paraphrase0 labelsNone
Comparative2 labelsNone
Budget-constrained0 labelsNone
Scale-constrained0 labelsNone
Negative1 labelNone
First choiceAlternativeMentionNegative7 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
No positive label carried a quote.
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Xurrent, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Xurrent was named but was not.ShowHide
Named alongside
The products named in the same answers as Xurrent, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Xurrent was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Xurrent. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 7 of the 7 answers that named Xurrent and are not a share of its labels.
Domains cited
gartner.com4
atomicwork.com3
blog.invgate.com3
freshworks.com3
linkedin.com3
teamdynamix.com3
virima.com3
acciyo.com2
atlassian.com2
cio.economictimes.indiatimes.com2
Twenty-eight of the twenty-eight domain citations in answers naming Xurrent came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
xurrent.com ranks 6 on Google for the category's searches. In the answers, Xurrent takes 0% of first choices and Freshservice takes 58%.ShowHide
Search and answers
xurrent.com ranks 6 on Google for the category's searches. In the answers, Xurrent takes 0% of first choices and Freshservice takes 58%.
ShowHideIn search
Google, US estimatesPosition for “itsm platform”
9
Position for “itsm platforms”
6
In answers
This editionShare of first choices
0%
rank 57 of 69 in ITSM
Segment leader
58%
Freshservice
- First choices
- 0 across its categories
- Named in
- 7 answers
- Its own site cited
- in 7 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on xurrent.com
3,179
subdomains included
Content
1,629
counted in the table below
Documentation
381
Product · Integration
41 · 57
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 1,344 | undated | |||
| Glossary or explainer | 85 | undated | |||
| Case study | 76 | undated | |||
| Comparison | 31 | 0 | 2025-02-27 | ||
| Report or ebook | 30 | undated | |||
| News or press | 24 | undated | |||
| Conference or event | 19 | undated | |||
| Webinar or virtual event | 18 | 4 | 2026-09-24 | ||
| Template or tool | 1 | undated | |||
| Podcast or video | 1 | undated |
Most recent
- 2026-09-24Put on the headset it as a business driver the esm opportunity webinar or virtual event
- 2026-08-27Press start you have process now make it perform webinar or virtual event
- 2026-08-06Insert coin stop fighting fires start running it webinar or virtual event
- 2026-07-09Connected by design xurrent ipaas pro webinar or virtual event
- 2026-06-20Keynote o11y the math you miss webinar or virtual event
- 2026-05-28One Platform. Every Stage of Your AI Journey webinar or virtual event
How it is countedHide how it is counted
Every page xurrent.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Xurrent
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Xurrent is its own company.ShowHide
The company
Xurrent is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- AI-powered service and operations management, built for the modern enterprise.
- For
- The modern enterprise; CxOs and IT directors; service desk leaders; SRE and engineering
- Price stated
- Xurrent does not publish specific pricing for its license plans because each is tailored to the individual organization's needs. xurrent.com/pricing/it-service-management
- Free plan or trial
- There is no freemium version of ITSM. Organizations can request a guided proof of concept or a sandbox environment. xurrent.com/pricing/it-service-management
- Certifications
- SOC 2 Type IIISO 27001/27018C5 attestationGDPR alignedISO 27001ISO 27018GDPRC5 attested via Deloitte
- Hosting
- the processing region of choicethe region selected by the customerthe European Economic Area (EEA)
- Customers named
- AxsosBajaj FinservPima Community CollegeEndeavor CommunicationsAnnealTechVitalityAcun MedyaGuna
- Not stated on the pages read
- Starting price, integrations
What Xurrent's own pages state, read October 6, 2026: xurrent.com, xurrent.com/pricing/it-service-management, xurrent.com/security, xurrent.com/platform, xurrent.com/partners. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Xurrent's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Xurrent, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Xurrent by email, built from the raw record of the edition. It shows:
- where Xurrent is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Xurrent, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.