IT AI Index

Index › Vendors › Hornbill · September 2026 Edition

1 category · Named, not ranked

Hornbill

3Judge labels

0First choices

1Negative labels

3 of 12Models named it

1Category

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.2, every buyer segment counted.

Standing

3 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Hornbill was named 3 times in ITSM, where Freshservice led with 58%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market33 of 48

under the label threshold

Enterprisenot named

No model named it for this buyer.

In itsm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Hornbill for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
IT service management	IT operations and endpoint	0%	33 of 48	33%	3	under 10 labels · led by Freshservice at 58%

Movement

This is the first edition on this tier, so no move can be computed for Hornbill yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Hornbill across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Mention	Negative	Labels
Claude Haiku 4.5	1	0	0	1
GPT-5.4 mini	0	0	0	0
Gemini 3.5 Flash	0	0	0	0
Perplexity Sonar	0	0	0	0
Grok 4.1 Fast	0	0	0	0
Mistral Small	0	0	0	0
DeepSeek V4 Flash	0	1	0	1
Llama 4 Maverick	0	0	0	0
Qwen 3.7 Flash	0	0	0	0
Kimi K2	0	0	0	0
GLM 4.7 FlashX	0	0	1	1
MiniMax M2.5	0	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative2 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative1 labelNone

First choiceAlternativeMentionNegative3 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“tools like Halo and Hornbill offer strong foundations with lower implementation overhead” Claude Haiku 4.5 · ITSM · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“Some users report limited flexibility for highly custom workflows” GLM 4.7 FlashX · ITSM · negative prompt · soft negative

Named alongside

The products named in the same answers as Hornbill, over the 3 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Hornbill was named but was not.

ProductSame answerTook the first choice insteadHead to head

BMC Helix ITSM3 of 30Not in the top three

Ivanti Neurons for ITSM3 of 30Not in the top three

ManageEngine ServiceDesk Plus3 of 30Not in the top three

SolarWinds Service Desk3 of 30Not in the top three

TeamDynamix3 of 30Not in the top three

Xurrent3 of 30Not in the top three

ServiceNow2 of 32Not in the top three

Freshservice2 of 30Not in the top three

HaloITSM2 of 30Not in the top three

Jira Service Management2 of 30Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Hornbill. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 3 of the 3 answers that named Hornbill and are not a share of its labels.

Domains cited

virima.com3

console.com2

expertinsights.com2

gartner.com2

alloysoftware.com1

blog.ifs.com1

blog.invgate.com1

capterra.co.uk1

capterra.com1

clickup.com1

Fifteen of the fifteen domain citations in answers naming Hornbill came from somebody else's page.

Pages cited

virima.com/blog/top-itsm-software-platforms-compared-2026-buyers-guide3

console.com/blog/best-itsm-tools2

expertinsights.com/it-management/the-top-it-service-management-itsm-solutions2

gartner.com/reviews/market/it-service-management-platforms2

alloysoftware.com/blog/most-popular-itsm-platforms-for-startups1

blog.ifs.com/2020/11/reality-of-servicenow1

blog.invgate.com/best-itsm-tools1

capterra.co.uk/reviews/129478/solarwinds-service-desk1

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Hornbill's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Hornbill, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at hornbill.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.