ServiceNow Security Operations

Listed in the vendor table for Incidents and SOAR. Not named in any of the 144 answers those categories produced in the September 2026 Edition: twelve models, six prompts per category and segment, every question asked three times, on behalf of a small B2B company, a mid-market B2B company and an enterprise B2B company, with every standing computed within one segment.

Standing

Not named in 144 answers

Absence in a measured set of answers is a finding, not a verdict: it says the models did not reach for ServiceNow Security Operations when asked these questions this month. The products they named instead are listed by category below.

By buyer segment

The same categories asked on behalf of a different buyer. Each share and rank is computed within its segment; the columns sit side by side and are never added together.

Category	Small business	Mid-market	Enterprise
SOAR platforms	0% · 38 of 55 1 label	not named	0% · 12 of 48 4 labels
Incident management and on-call	not named	not named	0% · 35 of 52 1 label

Where it was not named

Each category ServiceNow Security Operations belongs to, the answers collected there, and who the models named first instead.

Category	Function	Named in	Named instead, first-choice share
Incident management and on-call	IT operations and endpoint	0 of 72	incident.io 25% · PagerDuty 22% · Squadcast 10%
SOAR platforms	Security operations	0 of 72	Tines 47% · Rapid7 InsightConnect 15% · Shuffle 11%

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