Incident management and on-call · September 2026 Edition
incident.io vs PagerDuty
Five of twelve models named incident.io first on the direct prompt; five named PagerDuty. Both were named by all twelve models and incident.io carries 50 labels and PagerDuty 59, so the shares are not directly comparable.
Named in one category this edition.
Named in two categories this edition.
First-choice share25%22%Of first choices across the direct, paraphrase, budget and scale prompts, 0 to 100.
Negative rate0%31%Negative labels as a share of the product's labels, 0 to 100.
Rank in category#1#2A position in a field of 14; printed, not drawn.
Labels5059A count; the two differ.
The two percentage rows are drawn on one 0 to 100 track, incident.io reading right to left. Rank and label count are printed, not drawn.Zenduty was named alongside these two in seven of the twelve direct answers. incident.io vs Squadcast · PagerDuty vs Squadcast
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all twelve models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the incident management and on-call page.
By framing
How many of the twelve models made each the first choice, per way of asking, and how many argued against it.
incident.ioFirst choices, of twelve modelsPagerDuty
Direct553 against PagerDuty
Paraphrase543 against PagerDuty
Comparative271 against PagerDuty
Budget-constrained104 against PagerDuty
Scale-constrained221 against PagerDuty
Negative316 against PagerDuty
Bars are first choices, 0 to 12 each sideModels that argued againstA model can name both, so the two sides of a row do not sum to twelve.
The direct prompt
The plain question, one answer per model, grouped by where incident.io and PagerDuty stood in it.
Both were the first choice
1 of 12 modelsThe answer named them together, and the judge labeled each a first choice.Mistral SmallPagerDuty, incident.io alternatives: Freshservice, Zenduty
incident.io first, PagerDuty an alternative
4 of 12 modelsPagerDuty was named in the answer but not as the choice, or not at all.GPT-5.4 miniincident.io alternatives: Jira Service Management, Opsgenie, PagerDuty
Gemini 3.5 Flashincident.io alternatives: Better Stack, Rootly
Perplexity Sonarincident.io alternatives: Freshservice, Jira Service Management, PagerDuty, Zenduty
DeepSeek V4 Flashincident.io alternatives: FireHydrant, Rootly
PagerDuty first, incident.io an alternative
4 of 12 modelsincident.io was named in the answer but not as the choice, or not at all.Grok 4.1 FastPagerDuty alternatives: Rootly, Squadcast, Zenduty, incident.io
Qwen 3.7 FlashPagerDuty, Zenduty alternatives: Freshservice, Hyperping, Opsgenie, incident.io
Kimi K2PagerDuty alternatives: Freshservice, Rootly, Zenduty, incident.io
MiniMax M2.5PagerDuty alternatives: Freshservice, Jira Service Management, Rootly, incident.io
Neither was the first choice, one was named
1 of 12 modelsThe answer put something else first and named one of the two as an alternative.GLM 4.7 FlashXZenduty alternatives: Jira Service Management, Opsgenie, Rootly, incident.io
Neither was named
2 of 12 modelsThe answer made no first choice from these two in this category.Claude Haiku 4.5Rootly alternatives: Freshservice, Squadcast, Zenduty
Llama 4 Maverickno first choice
Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
The same question asked on behalf of a different buyer. Each standing is computed within its segment and they are never added together. The figures above are the mid-market standing, which is the one the category orders by.
Small business
incident.io leads by twenty-three points.
incident.io30%#1 of 13PagerDuty6%#5 of 13Mid-marketThe figures above
incident.io leads by four points.
incident.io25%#1 of 14PagerDuty22%#2 of 14Enterprise
The order flips: PagerDuty leads at enterprise.
PagerDuty50%#1 of 10incident.io17%#2 of 10What the models said about incident.io
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Three of four in this category shown.
“my default pick is incident.io if you want the best balance of ease of use, modern workflow automation, and strong Slack-native coordination” GPT-5.4 mini · direct prompt · first choice
“If you want a single recommendation without more context, I'd pick incident.io for most mid-market B2B companies” Perplexity Sonar · direct prompt · first choice
“I'd recommend starting with incident.io if you're Slack-centric, or Hyperping if you want flat-rate pricing” MiniMax M2.5 · paraphrase prompt · first choice
What the models said about PagerDuty
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of eight in this category shown.
“One of the most widely used platforms, but has received significant criticism for: High costs... Poor support” MiniMax M2.5 · negative prompt · hard negative
“Avoid PagerDuty unless you have substantial budget” DeepSeek V4 Flash · budget prompt · hard negative
“most battle-tested paging platform at enterprise scale, but it does not natively cover incident coordination, postmortems, or status pages” Claude Haiku 4.5 · comparative prompt · soft negative
“PagerDuty is the most mature platform on the market... Go with PagerDuty if budget is not an object and you need maximum customization.” Qwen 3.7 Flash · paraphrase prompt · first choice
“PagerDuty tops many lists (e.g., Viewpoint Analysis, Rootly blogs) for proven reliability in tech-forward B2B, but evaluate cost” Grok 4.1 Fast · direct prompt · first choice
“PagerDuty | Mature on-call/enterprise | $21/user/mo | 700+ integrations, AI noise reduction | Pricey add-ons” Grok 4.1 Fast · scale prompt · first choice
Comparisons are drawn for the top three products in each category. The output is the models' output; nothing here is a recommendation by the index.