Index › Products › Jira Service Management (JSM) with Atlassian Intelligence · October 2026 Edition

Jira · 1 category · Named, not ranked

Jira Service Management (JSM) with Atlassian Intelligence

2Judge labels

0First choices

0Negative labels

1 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.

Standing

2 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Jira Service Management (JSM) with Atlassian Intelligence was named 2 times in AI IT agents, where Freshservice with Freddy AI led with 11%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market43 of 121

under the label threshold

Enterprisenot named

No model named it for this buyer.

In ai it agents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Jira Service Management (JSM) with Atlassian Intelligence for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	0%	43 of 121	0%	2	under 10 labels · led by Freshservice with Freddy AI at 11%

Movement

This is the first edition on this tier, so no move can be computed for Jira Service Management (JSM) with Atlassian Intelligence yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Jira Service Management (JSM) with Atlassian Intelligence across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	2	2
Perplexity Sonar	0	0
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	0	0
MiniMax M2.5	0	0
GPT-6 Luna	0	0
Muse Glimmer 30B	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct0 labelsNone

Paraphrase0 labelsNone

Comparative0 labelsNone

Budget-constrained1 labelNone

Scale-constrained1 labelNone

Negative0 labelsNone

First choiceAlternativeMentionNegative2 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“If you are already standardized on Atlassian: Look at Jira Service Management (JSM) with Atlassian Intelligence. It is highly integrated and Cost-effective” Gemini 3.5 Flash · AI IT agents · scale prompt · alternative

“JSM is a gold standard for ITIL-aligned IT support.” Gemini 3.5 Flash · AI IT agents · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Jira Service Management (JSM) with Atlassian Intelligence, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Jira Service Management (JSM) with Atlassian Intelligence was named but was not.

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ProductSame answerTook the first choice insteadHead to head

eesel AI2 of 21Not among the top eight

Siit1 of 21Not among the top eight

Zoho Desk1 of 21Not among the top eight

agent-desk1 of 21Not among the top eight

Freshservice1 of 20Not among the top eight

Moveworks1 of 20Not among the top eight

SysAid1 of 20Not among the top eight

Zendesk AI Agents1 of 20Not among the top eight

n8n1 of 20Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Jira Service Management (JSM) with Atlassian Intelligence. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 2 of the 2 answers that named Jira Service Management (JSM) with Atlassian Intelligence and are not a share of its labels.

Domains cited

eesel.ai2

algolia.com1

anthropic.com1

asapp.com1

aws.amazon.com1

chat-data.com1

community.atlassian.com1

desk365.io1

deskday.com1

g2.com1

No domain is on file for Jira Service Management (JSM) with Atlassian Intelligence, so its own site is not marked.

Pages cited

algolia.com/blog/ai/ai-agent-evaluation-frameworks-metrics-testing-strategies1

anthropic.com/engineering/demystifying-evals-for-ai-agents1

asapp.com/hub/the-best-ai-agent-platforms-for-customer-service-a-2026-buyers-guide1

aws.amazon.com/marketplace/pp/prodview-ejtfsn3feglgi1

chat-data.com/blog/zoho-desk-review-and-alternatives1

community.atlassian.com/forums/discussion/2580998/what-is-the-cost-for-activating-atlassia1

desk365.io/blog/free-ticketing-systems1

desk365.io/blog/zoho-desk-pricing1

Pages are listed as the models cited them.

Follow Jira Service Management (JSM) with Atlassian Intelligence

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Jira is the company behind Jira Service Management (JSM) with Atlassian Intelligence.

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On record

Company records

Also from Jira: Jira Service Management, Jira Service Management (JSM) with "Assets", Jira Service Management Assets, Jira Service Management Data Center, Jira Service Management with Rovo

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Jira Service Management (JSM) with Atlassian Intelligence's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Jira Service Management (JSM) with Atlassian Intelligence, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Jira Service Management (JSM) with Atlassian Intelligence by email, built from the raw record of the edition. It shows:

where Jira Service Management (JSM) with Atlassian Intelligence is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Jira Service Management (JSM) with Atlassian Intelligence, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.