Index › Products › Ada · October 2026 Edition

2 categories · Named, not ranked

Ada

10Judge labels

0First choices

2Negative labels

7 / 14Models named it

2Categories

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.

Standing

6 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Ada was named 6 times in AI IT agents and 1 other category, where Freshservice with Freddy AI led with 11%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business97 of 111

under the label threshold

Mid-market36 of 121

under the label threshold

Enterprise97 of 115

under the label threshold

In ai it agents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Ada for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	0%	36 of 121	0%	5	under 10 labels · led by Freshservice with Freddy AI at 11%
Enterprise AI assistants	Data platform	0%	93 of 145	0%	1	under 10 labels · led by ChatGPT at 25%

Movement

This is the first edition on this tier, so no move can be computed for Ada yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Ada across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	1	0	1
Grok 4.1 Fast	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	0	1	1
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	1	0	1
Kimi K2	0	0	0
GLM 4.7 FlashX	0	1	1
MiniMax M2.5	1	0	1
GPT-6 Luna	0	0	0
Muse Glimmer 30B	0	1	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct2 labelsNone

Paraphrase4 labelsNone

Comparative1 labelNone

Budget-constrained0 labelsNone

Scale-constrained1 labelNone

Negative2 labelsNone

First choiceAlternativeMentionNegative10 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Ada: If you have very high volume (>100K conversations/month) and enterprise budget” MiniMax M2.5 · AI IT agents · paraphrase prompt · alternative

“Choose Ada if you want more no-code control over agent behavior” Perplexity Sonar · AI IT agents · direct prompt · alternative

“The Best for Agentic Automation (Action-Oriented) Ada” Qwen 3.7 Flash · AI IT agents · paraphrase prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Ada, over the 10 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Ada was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Intercom Fin6 of 101Not among the top eight

Zendesk AI Agents6 of 101Not among the top eight

Moveworks3 of 101Not among the top eight

ServiceNow Now Assist3 of 101Not among the top eight

Decagon3 of 100Not among the top eight

Forethought2 of 100Not among the top eight

Freshservice2 of 100Not among the top eight

Kore.ai2 of 100Not among the top eight

Sierra2 of 100Not among the top eight

Freshservice with Freddy AI1 of 101Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Ada. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 9 of the 10 answers that named Ada and are not a share of its labels.

Domains cited

eesel.ai5

zendesk.com5

monday.com4

usefini.com4

aimultiple.com3

blog.hubspot.com3

fin.ai3

g2.com3

intercom.com3

kayako.com3

No domain is on file for Ada, so its own site is not marked.

Pages cited

eesel.ai/blog/best-customer-service-ai4

zendesk.com/service/ai/customer-service-agents4

aimultiple.com/ai-help-desk3

fin.ai/learn/best-ai-agents-customer-service3

kayako.com/blog/best-ai-helpdesk-software3

blog.hubspot.com/service/ai-customer-service-software2

decagon.ai/blog/ai-customer-service2

eesel.ai/blog/best-ai-helpdesk-for-enterprise2

Pages are listed as the models cited them.

Search and answers

Where Ada stands in Google search beside where it stands in the models' answers.

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In search

Google, US estimates

Searches for its name, Google: 201,000 a month (“ada”)
AI search demand for its name, est.: 50,587 a month
Its own site: No site of its own on file, so no site figures

In answers

This edition

Share of first choices

rank 36 of 121 in AI IT agents

Segment leader

11%

Freshservice with Freddy AI

First choices: 0 across its categories
Named in: 10 answers
Its own site cited: No site on file to match

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

Follow Ada

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Ada's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Ada, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Ada by email, built from the raw record of the edition. It shows:

where Ada is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Ada, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.