Index › Products › Freshservice Freddy AI · October 2026 Edition

1 category · Named, not ranked

Freshservice Freddy AI

6Judge labels

0First choices

1Negative labels

5 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.

Standing

3 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Freshservice Freddy AI was named 3 times in AI IT agents, where Freshservice with Freddy AI led with 11%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business36 of 111

under the label threshold

Mid-market94 of 121

under the label threshold

Enterprise51 of 115

under the label threshold

In ai it agents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Freshservice Freddy AI for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	0%	94 of 121	33%	3	under 10 labels · led by Freshservice with Freddy AI at 11%

Movement

This is the first edition on this tier, so no move can be computed for Freshservice Freddy AI yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Freshservice Freddy AI across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Negative	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	0	0
Grok 4.1 Fast	0	0	0
Mistral Small	0	0	0
DeepSeek V4 Flash	0	1	1
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	0	0	0
GPT-6 Luna	1	0	1
Muse Glimmer 30B	1	0	1

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase0 labelsNone

Comparative4 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative1 labelNone

First choiceAlternativeMentionNegative6 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Want an integrated service desk plus AI: Compare Freshservice and ManageEngine ServiceDesk Plus” GPT-6 Luna · AI IT agents · comparative prompt · alternative

“Best for mid-market IT teams that want ITSM and AI bundled into one approachable suite.” Muse Glimmer 30B · AI IT agents · comparative prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

“The biggest cautionary tales come from enterprise ITSM vendors' native AI offerings (ServiceNow Now Assist and Freshservice Freddy AI)” DeepSeek V4 Flash · AI IT agents · negative prompt · hard negative

Named alongside

The products named in the same answers as Freshservice Freddy AI, over the 6 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Freshservice Freddy AI was named but was not.

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ProductSame answerTook the first choice insteadHead to head

ServiceNow Now Assist5 of 62Not among the top eight

Zendesk AI Agents4 of 60Not among the top eight

Aisera3 of 60Not among the top eight

Moveworks2 of 61Not among the top eight

SysAid2 of 60Not among the top eight

eesel AI2 of 60Not among the top eight

ClearFeed AI Agent1 of 61Not among the top eight

Siit1 of 61Not among the top eight

Workativ1 of 61Not among the top eight

Atomicwork1 of 60Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Freshservice Freddy AI. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 6 of the 6 answers that named Freshservice Freddy AI and are not a share of its labels.

Domains cited

eesel.ai5

helpdesk.com3

blog.invgate.com2

botpress.com2

g2.com2

getmacha.com2

resources.rework.com2

siit.io2

sitegpt.ai2

usefini.com2

No domain is on file for Freshservice Freddy AI, so its own site is not marked.

Pages cited

eesel.ai/blog/best-ai-for-it-helpdesk4

blog.invgate.com/best-help-desk-software-with-ai-chatbot2

eesel.ai/blog/best-ai-internal-support-teams2

eesel.ai/blog/best-ai-service-desk2

helpdesk.com/blog/ai-support-agent2

resources.rework.com/pt/tools/ai-agents/best-ai-agents-for-it-support-20262

sitegpt.ai/blog/it-support-chatbot2

agentiveaiq.com/blog/ai-agents-in-business-privacy-risks-compliance-wins1

Pages are listed as the models cited them.

Names read as Freshservice Freddy AI

What the judge wrote, as written, with how often. The vendor table decides that these count as Freshservice Freddy AI; a claim can dispute any of them.

Freshservice Freddy AI by Freshworks 1

Follow Freshservice Freddy AI

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Freshservice Freddy AI's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Freshservice Freddy AI, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Freshservice Freddy AI by email, built from the raw record of the edition. It shows:

where Freshservice Freddy AI is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Freshservice Freddy AI, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.