IT AI Index

Index › Products › Dialpad Connect · October 2026 Edition

1 category · Named, not ranked

Dialpad Connect

5Judge labels

0First choices

0Negative labels

4 / 14Models named it

1Category

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.

Standing

3 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Dialpad Connect was named 3 times in Business phones, where RingCentral led with 29%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market22 of 75

under the label threshold

Enterprise33 of 78

under the label threshold

In business phones · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Dialpad Connect for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
Business phone systems	IT operations and endpoint	0%	22 of 75	0%	3	under 10 labels · led by RingCentral at 29%

Movement

This is the first edition on this tier, so no move can be computed for Dialpad Connect yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Dialpad Connect across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	1	1
Perplexity Sonar	0	0
Grok 4.1 Fast	0	0
Mistral Small	0	0
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	1	1
MiniMax M2.5	0	0
GPT-6 Luna	1	1
Muse Glimmer 30B	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct2 labelsNone

Paraphrase1 labelNone

Comparative2 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative5 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Prioritize AI call notes and transcripts? Trial Dialpad and test its summaries on your real calls.” GPT-6 Luna · Business phones · comparative prompt · alternative

“Dialpad Connect - Best for AI & Voice Intelligence” GLM 4.7 FlashX · Business phones · direct prompt · alternative

“Best for AI-First and Sales-Heavy Organizations” Gemini 3.5 Flash · Business phones · paraphrase prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Dialpad Connect, over the 5 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Dialpad Connect was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Microsoft Teams Phone4 of 51Not among the top eight

Zoom Phone4 of 50Not among the top eight

RingCentral RingEX3 of 52Not among the top eight

8x83 of 50Not among the top eight

GoTo Connect3 of 50Not among the top eight

Nextiva2 of 51Not among the top eight

Cisco Webex Calling2 of 50Not among the top eight

RingCentral1 of 51Not among the top eight

RingCentral MVP1 of 51Not among the top eight

Genesys Cloud CX1 of 50Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Dialpad Connect. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 5 of the 5 answers that named Dialpad Connect and are not a share of its labels.

Domains cited

nextiva.com4

ringcentral.com3

8x8.com2

business.com2

cloudtalk.io2

dialpad.comYour site2

g2.com2

gartner.com2

marlincomms.co.uk2

microsoft.com2

Twenty-one of the twenty-three domain citations in answers naming Dialpad Connect came from somebody else's page.

Pages cited

gartner.com/reviews/market/unified-communications-as-a-service2

marlincomms.co.uk/blog/gartner-magic-quadrant-ucaas2

youtube.com/watch2

8x8.com/fr-fr/s/best-cloud-based-phone-system-for-small-business1

8x8.com/products/features1

aircall.io/en-gb/blog/tech/best-voip-phone-system-providers1

assets.ringcentral.com/us/datasheet/cloud-communications-ultra.pdf1

assets.ringcentral.com/us/ebook/enhancing-teams-telephony.pdf1

Pages are listed as the models cited them.

Search and answers

dialpad.com is not in Google's top ten for any of the category's searches. In the answers, Dialpad Connect takes 0% of first choices and RingCentral takes 29%.

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In search

Google, US estimates

Position for “business phone system”

–

not in the top ten

Position for “business phone systems”

–

not in the top ten

Organic visits to its site: about 6,588,510 a month
Searches its site ranks for: 31,608 · 4,106 in the top three
Sites linking to it: 13,084
Paid Google search: 13 searches its ads show for, about 95 clicks and $1,842 a month (estimate)

Ads on GoogleDetailLess

120+ ads · 82 text, 33 image, 5 video · 120 shown in the last 30 days

First shown December 2021, as Dialpad, Inc., verified. Ads started 2025-10 to 2026-09: 54 in the year, 66 before.

On Google's pages: 1 2 3 4

In answers

This edition

Share of first choices

rank 22 of 75 in business phones

Segment leader

29%

RingCentral

First choices: 0 across its categories
Named in: 5 answers
Its own site cited: in 5 of the answers that named it

Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

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Addresses on dialpad.com

7,171

subdomains included

Content

3,170

counted in the table below

Documentation

Product · Integration

329 · 12

Kind	Pages	Last 90 days
Blog	1,268	undated
News or press	699	undated
Case study	491	undated
Conference or event	366	undated
Report or ebook	119	undated
Comparison	76	undated
Glossary or explainer	73	undated
Webinar or virtual event	63	undated
Template or tool	15	undated

How it is countedHide how it is counted

Every page dialpad.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow Dialpad Connect

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Dialpad Connect is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: All-in-one customer communication platform with AI that takes notes, delivers insights, and helps your team stay productive.
dialpad.com
Free plan or trial: free 14-day trial dialpad.com/products
Certifications: HIPAA compliantSOC 2 certifiedSOC 2ISO/IEC 27001:2022ISO/IEC 27017:2015ISO/IEC 27018:2019PCI DSSHIPAA
Hosting: USGlobalEUCAJPAUBrazilCanada
Customers named: RandstadUberREMAXT-MobileCNNNetflixTractor Supply Co.Cigna
Not stated on the pages read: Who it is for, price, starting price, integrations

What Dialpad Connect's own pages state, read October 6, 2026: dialpad.com, dialpad.com/pricing, trust.dialpad.com, dialpad.com/products, dialpad.com/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Dialpad Connect's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Dialpad Connect, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Dialpad Connect by email, built from the raw record of the edition. It shows:

where Dialpad Connect is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Dialpad Connect, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.