IT AI Index

Index › Products › Unthread · October 2026 Edition

2 categories · Named, not ranked

Unthread

3Judge labels

0First choices

0Negative labels

3 / 14Models named it

2Categories

October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.

Standing

2 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Unthread was named 2 times in AI IT agents and 1 other category, where Freshservice with Freddy AI led with 11%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small business71 of 111

under the label threshold

Mid-market81 of 121

under the label threshold

Enterprisenot named

No model named it for this buyer.

In ai it agents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Unthread for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant	Since September 2026
AI IT support agents	IT operations and endpoint	0%	81 of 121	0%	1	under 10 labels · led by Freshservice with Freddy AI at 11%
IT service management	IT operations and endpoint	0%	55 of 69	0%	1	under 10 labels · led by Freshservice at 58%	newNew since September 2026: not ranked then, 0% now.

Movement

This is the first edition on this tier, so no move can be computed for Unthread yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Unthread across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.

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Model	Alternative	Mention	Labels
Claude Haiku 4.5	0	0	0
GPT-5.4 mini	0	0	0
Gemini 3.5 Flash	0	0	0
Perplexity Sonar	0	0	0
Grok 4.1 Fast	0	1	1
Mistral Small	1	0	1
DeepSeek V4 Flash	0	0	0
Llama 4 Maverick	0	0	0
Qwen 3.7 Flash	0	0	0
Kimi K2	0	0	0
GLM 4.7 FlashX	0	0	0
MiniMax M2.5	0	0	0
GPT-6 Luna	0	0	0
Muse Glimmer 30B	0	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct1 labelNone

Paraphrase0 labelsNone

Comparative0 labelsNone

Budget-constrained1 labelNone

Scale-constrained1 labelNone

Negative0 labelsNone

First choiceAlternativeMentionNegative3 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“If you want an AI agent that can handle internal IT support tickets autonomously, Unthread is worth considering.” Mistral Small · AI IT agents · budget prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Unthread, over the 3 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Unthread was named but was not.

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ProductSame answerTook the first choice insteadHead to head

Botpress1 of 31Not among the top eight

Fini1 of 31Not among the top eight

Freshservice1 of 31Not among the top eight

Risotto1 of 31Not among the top eight

SiteGPT1 of 31Not among the top eight

Chatbase1 of 30Not among the top eight

DeepConverse1 of 30Not among the top eight

HaloITSM1 of 30Not among the top eight

Intercom Fin1 of 30Not among the top eight

InvGate Service Management1 of 30Not among the top eight

A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Unthread. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 3 of the 3 answers that named Unthread and are not a share of its labels.

Domains cited

unthread.ioYour site3

helply.com2

resources.rework.com2

siit.io2

acciyo.com1

agent-finder.co1

aimultiple.com1

blog.invgate.com1

citehawk.com1

cloudzy.com1

Twelve of the fifteen domain citations in answers naming Unthread came from somebody else's page.

Pages cited

helply.com/blog/15-best-ai-agents-for-small-business2

siit.io/blog/best-ai-agent-platforms-small-business2

acciyo.com/best-itsm-tools-gartner-says-you-need-to-know-in-20251

acciyo.com/top-itsm-tools-gartner1

agent-finder.co/best/best-ai-agents1

aimultiple.com/itsm-tools1

blog.invgate.com/best-itsm-software-for-500-employees1

blog.invgate.com/best-itsm-software-for-mid-market-companies1

Pages are listed as the models cited them.

What it publishes

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Addresses on unthread.io

673

subdomains included

Content

298

counted in the table below

Documentation

312

Product · Integration

15 · 0

Kind	Pages	Last 90 days	Latest
Blog	230	95	2026-09-28
Comparison	60	22	2026-09-28
Case study	6	1	2026-08-27
Template or tool	1	undated
Glossary or explainer	1	undated

Most recent

2026-09-28Servicenow microsoft teams integration blog
2026-09-28Zendesk slack integration blog
2026-09-28Microsoft teams integrations ticketing blog
2026-09-28Microsoft teams bots internal help desk blog
2026-09-28Invgate alternatives comparison
2026-09-28Espressive alternatives comparison

How it is countedHide how it is counted

Every page unthread.io exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Read September 29, 2026.

Follow Unthread

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Unthread is its own company.

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In its own words

Stated by the vendor, not checked

Positioning: AI-native helpdesk for Slack and Microsoft Teams that automates ticketing, answers, knowledge, and workflows for IT, HR, customer support, and RevOps teams.
unthread.io
For: IT, HR, customer support, employee support, and RevOps teams
unthread.io
Price stated: Try Unthread free for 14 days unthread.io
Starting price: 75 unthread.io/pricing
Free plan or trial: free for 14 days unthread.io
Integrations claimed: 100 unthread.io · 50 unthread.io/solutions/revops pages disagree
Customers named: LemonadeSisensethirdwebDefense UnicornsIntuitAutomatticCerbyStatsig
Not stated on the pages read: Certifications, hosting

What Unthread's own pages state, read October 6, 2026: unthread.io, unthread.io/pricing, trust.unthread.io, unthread.io/solutions/revops, unthread.io/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Unthread's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Unthread, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Unthread by email, built from the raw record of the edition. It shows:

where Unthread is named, by buyer and by framing, and which cells hold its first choices;
the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
its vocabulary against the segment leader's, and the pages the models cited;
who was chosen in the answers that did not name Unthread, and every reason the record gives;
a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
one page of published figures cleared to show a buyer.