Small businessgoneNot named this edition; 0% in September 2026.
0%from 0% in September 2026
Inside the floor by 11 pointsNot ranked
1 category · Named, not rankedOTRS
3Judge labels
0First choices
1Negative labels
3 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Standing
1 label, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. OTRS was named 1 time in ITSM, where Freshservice led with 58%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market26 of 69
0%1 label
under the label threshold
Enterprise35 of 51
0%2 labels
under the label threshold
In itsm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named OTRS for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| IT service management | IT operations and endpoint | 0% | 26 of 69 | 0% | 1 | under 10 labels · led by Freshservice at 58% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, OTRS held within the floor in its one category: no change cleared 11 points.
Best category · ITSM · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 36 → 22 of 56
EnterprisenewNew since September 2026: not ranked then, 0% now.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 29 of 45, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| ITSM | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 36 → 26 of 69 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated OTRS across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated OTRS across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 1 | 0 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase0 labelsNone
Comparative0 labelsNone
Budget-constrained1 labelNone
Scale-constrained1 labelNone
Negative1 labelNone
First choiceAlternativeMentionNegative3 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Very tight budget, comfortable with self‑hosting | OTRS or iTop | Free open‑source” MiniMax M2.5 · ITSM · budget prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as OTRS, over the 3 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and OTRS was named but was not.ShowHide
Named alongside
The products named in the same answers as OTRS, over the 3 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and OTRS was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named OTRS. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 1 of the 3 answers that named OTRS and are not a share of its labels.
Domains cited
aegissofttech.com1
bdq.cloud1
clovity.com1
en.wikipedia.org1
enjo.ai1
getint.io1
hub.ivanti.com1
intelegencia.com1
intellyx.com1
itsm.tools1
Ten of the ten domain citations in answers naming OTRS came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on otrs.com
6,997
subdomains included
Content
4,627
counted in the table below
Documentation
1
Product · Integration
21 · 1
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Glossary or explainer | 4,020 | 0 | 2026-04-21 | ITSM, Email security | |
| Blog | 431 | 9 | 2026-09-21 | ITSM, ITAM | |
| Conference or event | 84 | 0 | 2025-02-25 | ||
| Case study | 48 | 0 | 2026-06-23 | ||
| Podcast or video | 20 | undated | ITSM | ||
| Webinar or virtual event | 12 | 0 | 2026-06-17 | ||
| Comparison | 11 | 2 | 2026-09-15 | ITSM, ITAM | |
| News or press | 1 | undated |
Most recent
- 2026-09-21Experience management blog
- 2026-09-15Ai agents vs chatbots comparison
- 2026-09-09Agentic ai blog
- 2026-09-07Service experience platforms sxp blog
- 2026-08-28It budget and business value blog
- 2026-08-24Hyper automation blog
How it is countedHide how it is counted
Every page otrs.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Names read as OTRS
What the judge wrote, as written, with how often. The vendor table decides that these count as OTRS; a claim can dispute any of them.
OTRS (Open Ticket Request System) 1
Follow OTRS
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
OTRS is its own company.ShowHide
The company
OTRS is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- OTRS is a flexible and customizable service management platform
- For
- companies of any size
- Free plan or trial
- Want to try OTRS for free? Let us know, and we’ll set up a trial instance for you. otrs.com
- Certifications
- ITIL 4
- Customers named
- LaSuBSIEVERS-GROUPDLRGAvendoo ® by Magh und Boppert GmbHecotel communication ag
- Not stated on the pages read
- Price, starting price, integrations, hosting
What OTRS's own pages state, read October 5, 2026: otrs.com, otrs.com/blog/otrs-community-edition/security, otrs.com/use-cases, otrs.com/partners. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when OTRS's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as OTRS, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for OTRS by email, built from the raw record of the edition. It shows:
- where OTRS is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name OTRS, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.