AI Indexes
IT AI Index
Index › Products › Fin · October 2026 Edition
1 category · Named, not ranked

Fin

3Judge labels
1First choices
1Negative labels
3 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Standing
1 label, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Fin was named 1 time in AI IT agents, where Freshservice with Freddy AI led with 11%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small business19 of 111
2%1 label
under the label threshold
Mid-market92 of 121
0%1 label
under the label threshold
Enterprise104 of 115
0%1 label
under the label threshold
In ai it agents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Fin for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
CategoryFunctionShareRankNegative rateLabelsQuadrantSince September 2026
AI IT support agentsIT operations and endpoint0%92 of 1210%1under 10 labels · led by Freshservice with Freddy AI at 11%

Movement

This is the first edition on this tier, so no move can be computed for Fin yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Fin across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
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ModelFirst choiceAlternativeMentionNegativeLabels
Claude Haiku 4.500000
GPT-5.4 mini00000
Gemini 3.5 Flash00000
Perplexity Sonar00000
Grok 4.1 Fast00000
Mistral Small00000
DeepSeek V4 Flash00101
Llama 4 Maverick00000
Qwen 3.7 Flash00000
Kimi K200000
GLM 4.7 FlashX00000
MiniMax M2.500000
GPT-6 Luna00000
Muse Glimmer 30B00000

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase1 label1
Comparative0 labelsNone
Budget-constrained1 labelNone
Scale-constrained1 labelNone
Negative0 labelsNone
First choiceAlternativeMentionNegative3 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

No positive label carried a quote.

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Fin, over the 3 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Fin was named but was not.
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ProductSame answerTook the first choice insteadHead to head
Moveworks2 of 30Not among the top eight
Microsoft 365 Copilot1 of 31Not among the top eight
Ada1 of 30Not among the top eight
Devrev1 of 30Not among the top eight
HubSpot Service Hub1 of 30Not among the top eight
Intercom Fin1 of 30Not among the top eight
Kore.ai1 of 30Not among the top eight
Salesforce Agentforce1 of 30Not among the top eight
ServiceNow Now Assist1 of 30Not among the top eight
Tidio1 of 30Not among the top eight
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Fin. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 3 of the 3 answers that named Fin and are not a share of its labels.

Domains cited

eesel.ai2
aiagentsquare.com1
bolddesk.com1
cdn-dynmedia-1.microsoft.com1
console.com1
constellationr.com1
coworker.ai1
dataiku.com1
denser.ai1
devrev.ai1

Eleven of the eleven domain citations in answers naming Fin came from somebody else's page.

Pages cited

aiagentsquare.com/guides/enterprise-ai-agent-evaluation1
bolddesk.com/templates/ai-agent-platforms-evaluation-checklist1
cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp//microsoft/bade/documents/products-a1
cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/microsoft/bade/documents/products-an1
cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/microsoft/bade/documents/products-an1
cdn-dynmedia-1.microsoft.com/is/content/microsoftcorp/microsoft/bade/documents/products-an1
console.com/blog/moveworks-pricing1
constellationr.com/insights/news/salesforce-acquires-fin-36-billion1

Pages are listed as the models cited them.

What it publishes

ShowHide
Addresses on fin.ai
2,265
subdomains included
Content
436
counted in the table below
Documentation
1,427
Product · Integration
7 · 63
KindPagesLast 90 days2025-11 to 2026-10LatestCategories named
Glossary or explainer249undatedIdentity verification
Comparison6962026-07-31
Case study49undated
Blog29undated
Report or ebook2812026-09-25
Conference or event6undated
Webinar or virtual event202026-05-22
Template or tool2undated
Podcast or video2undated

Most recent

How it is countedHide how it is counted

Every page fin.ai exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read October 5, 2026.

Follow Fin

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

Already following? Everything you follow, with a stop for each.

The company

Fin is its own company.
ShowHide

In its own words

Stated by the vendor, not checked
Positioning
The highest performing Customer Agent
fin.ai
For
Customer service, sales, and ecommerce teams
fin.ai
Price stated
$0.99 Per Outcome fin.ai
Starting price
0.99 fin.ai
Free plan or trial
14 day free trial. No credit card required. fin.ai
Integrations claimed
9 fin.ai/pricing
Certifications
SOC2ISO 27001ISO 42001AIUC-1ISO 27701HIPAASOC 2
Hosting
USEUAustralia
Customers named
AnthropicClayLightspeedRocket MoneyGammaAvocadoMatterportPersonio

What Fin's own pages state, read October 6, 2026: fin.ai, fin.ai/pricing, fin.ai/learn/category/security, fin.ai/capabilities, fin.ai/customers. A claimed page can correct any of them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Fin's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Fin, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Fin by email, built from the raw record of the edition. It shows:

  • where Fin is named, by buyer and by framing, and which cells hold its first choices;
  • the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
  • its vocabulary against the segment leader's, and the pages the models cited;
  • who was chosen in the answers that did not name Fin, and every reason the record gives;
  • a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
  • one page of published figures cleared to show a buyer.
The subscriber app

A verification link goes to your work email; an address at fin.ai is approved on the spot, any other is reviewed by hand. Your email is never published. Claiming gives no say over labels, shares, verdicts or which quotes appear.