Small business=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 22 → 12 of 67
2 categories · RankedDesk365
25Judge labels
0First choices
6Negative labels
8 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Best standing
0% in ITAM for small business buyers
Rank 21 of 82 in the mid-market standing
0 of 14 models made it the first choice on the direct prompt; 25% of its 4 labels there were negative.
By buyer segmentRead the same way at every buyer size.
Small business14 of 74
0%13 labels
accepted challenger
Mid-market21 of 82
0%4 labels
under the label threshold
Enterprise91 of 91
0%5 labels
under the label threshold
In itam · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Desk365 for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| IT asset management | IT operations and endpoint | 0% | 21 of 82 | 25% | 4 | under 10 labels · led by Freshservice at 31% | newNew since September 2026: not ranked then, 0% now. |
| IT service management | IT operations and endpoint | 0% | 36 of 69 | 0% | 1 | under 10 labels · led by Freshservice at 58% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Desk365 held within the floor in all two categories: no change cleared 11 points.
Best category · ITAM · by segment
Mid-marketnewNew since September 2026: not ranked then, 0% now.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 20 of 75, unchanged
Enterprise=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 79 → 85 of 85
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| ITAM | 0% | 0% | newNew since September 2026: not ranked then, 0% now. | New this edition | Rank 21 of 82, unchanged |
| ITSM | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 22 → 36 of 69 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Desk365 across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Desk365 across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 1 | 0 | 1 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 1 | 1 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 1 | 0 | 0 | 1 |
| GLM 4.7 FlashX | 0 | 1 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 1 | 0 | 1 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct3 labelsNone
Paraphrase0 labelsNone
Comparative6 labelsNone
Budget-constrained7 labelsNone
Scale-constrained1 labelNone
Negative8 labelsNone
First choiceAlternativeMentionNegative25 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“Microsoft Teams integration | Desk365 ($12/agent)” GLM 4.7 FlashX · ITAM · budget prompt · alternative
“Desk365 or Freshservice offer excellent value” Kimi K2 · ITAM · budget prompt · alternative
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“its pricing model is asset-based, which may not be ideal for organizations with a large number of assets” Llama 4 Maverick · ITAM · negative prompt · soft negative
Named alongside
The products named in the same answers as Desk365, over the 25 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Desk365 was named but was not.ShowHide
Named alongside
The products named in the same answers as Desk365, over the 25 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Desk365 was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Desk365. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 25 of the 25 answers that named Desk365 and are not a share of its labels.
Domains cited
desk365.ioYour site25
blog.invgate.com16
rippling.com13
thectoclub.com12
resources.rework.com10
techradar.com10
deliberatedirections.com9
freshworks.com9
virima.com9
g2.com8
Ninety-six of the 121 domain citations in answers naming Desk365 came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
desk365.io is not in Google's top ten for any of the category's searches. In the answers, Desk365 takes 0% of first choices and Freshservice takes 31%.ShowHide
Search and answers
desk365.io is not in Google's top ten for any of the category's searches. In the answers, Desk365 takes 0% of first choices and Freshservice takes 31%.
ShowHideIn search
Google, US estimatesPosition for “it asset management platform”
–
not in the top ten
Position for “it asset management platforms”
–
not in the top ten
- Searches for its name, Google
- 590 a month (“desk365”)
- AI search demand for its name, est.
- 7 a month
- Organic visits to its site
- about 7,751 a month
- Searches its site ranks for
- 2,517 · 140 in the top three
- Sites linking to it
- 1,696
- Paid Google search
- No ads found in the estimate; that does not mean it runs none
In answers
This editionShare of first choices
0%
rank 21 of 82 in ITAM
Segment leader
31%
Freshservice
- First choices
- 0 across its categories
- Named in
- 25 answers
- Its own site cited
- in 25 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on desk365.io
418
subdomains included
Content
322
counted in the table below
Documentation
1
Product · Integration
0 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 220 | 30 | 2026-09-25 | ||
| Glossary or explainer | 42 | 0 | 2026-03-02 | ||
| Comparison | 41 | 3 | 2026-09-21 | ||
| Case study | 15 | undated | |||
| Report or ebook | 2 | undated | |||
| Template or tool | 2 | 1 | 2026-09-18 |
Most recent
- 2026-09-25Humans of support alex harding blog
- 2026-09-25Customer service skills blog
- 2026-09-245 lessons to hit sla targets every month blog
- 2026-09-23State of it helpdesks blog
- 2026-09-21Conversational ai vs chatbots comparison
- 2026-09-18Humans of support paul brandvold blog
How it is countedHide how it is counted
Every page desk365.io exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Read September 29, 2026.
Follow Desk365
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Desk365 is its own company.ShowHide
The company
Desk365 is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- AI-powered helpdesk software for teams of all sizes
- For
- teams of all sizes
- Price stated
- The most popular plan is $22/agent/month desk365.io
- Starting price
- 22 desk365.io
- Free plan or trial
- 21 Days Free trial, no card needed desk365.io
- Certifications
- SOC 2 Type 2 CertifiedGDPR compliantSOC 2 ® Type II ComplianceHIPAA Compliance
- Hosting
- USEU
- Customers named
- GapcloudChristopher Consultants, Ltd.SensortechnologiesCSGCommunity Medical CenterComSet AGConcurrentCCKeys
- Not stated on the pages read
- Integrations
What Desk365's own pages state, read October 5, 2026: desk365.io, desk365.io/pricing, trust.desk365.io, desk365.io/features, desk365.io/customers. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Desk365's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Desk365, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Desk365 by email, built from the raw record of the edition. It shows:
- where Desk365 is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Desk365, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.