Small businessgoneNot named this edition; 0% in September 2026.
0%from 0% in September 2026
Inside the floor by 11 pointsNot ranked
BMC Remedy
2Judge labels
0First choices
2Negative labels
2 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Standing
1 label, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. BMC Remedy was named 1 time in Incidents, where incident.io led with 32%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market64 of 65
0%1 label
under the label threshold
Enterprise44 of 44
0%1 label
under the label threshold
In incidents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named BMC Remedy for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Incident management and on-call | IT operations and endpoint | 0% | 64 of 65 | 100% | 1 | under 10 labels · led by incident.io at 32% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, BMC Remedy held within the floor in its one category: no change cleared 11 points.
Best category · Incidents · by segment
Mid-market=heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 49 → 56 of 57
EnterprisenewNew since September 2026: not ranked then, 0% now.
0%from 0% in September 2026
Inside the floor by 11 pointsRank 39 of 39, unchanged
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Incidents | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 49 → 64 of 65 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated BMC Remedy across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated BMC Remedy across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 1 | 1 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 0 | 0 | 0 |
| GLM 4.7 FlashX | 0 | 0 | 0 | 0 | 0 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 0 | 0 | 0 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase0 labelsNone
Comparative0 labelsNone
Budget-constrained0 labelsNone
Scale-constrained0 labelsNone
Negative2 labelsNone
First choiceAlternativeMentionNegative2 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
No positive label carried a quote.
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
“Legacy Enterprise ITSM Platforms (Avoid for DevOps/SRE)” Gemini 3.5 Flash · Incidents · negative prompt · hard negative
Named alongside
The products named in the same answers as BMC Remedy, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and BMC Remedy was named but was not.ShowHide
Named alongside
The products named in the same answers as BMC Remedy, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and BMC Remedy was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named BMC Remedy. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 2 of the 2 answers that named BMC Remedy and are not a share of its labels.
Domains cited
incident.io2
pagerduty.com2
reddit.com2
rootly.com2
blog.invgate.com1
bub.im1
complyjet.com1
dnsstuff.com1
expertinsights.com1
fluidify.ai1
Fourteen of the fourteen domain citations in answers naming BMC Remedy came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
Search and answers
bmc.com is not in Google's top ten for any of the category's searches. In the answers, BMC Remedy takes 0% of first choices and incident.io takes 32%.ShowHide
Search and answers
bmc.com is not in Google's top ten for any of the category's searches. In the answers, BMC Remedy takes 0% of first choices and incident.io takes 32%.
ShowHideIn search
Google, US estimatesPosition for “incident management platform”
–
not in the top ten
Position for “incident management platforms”
–
not in the top ten
- Its company's site
- bmc.com shared with BMC's other products; the figures are the site's
- Organic visits to its site
- about 188,432 a month
- Searches its site ranks for
- 18,749 · 1,258 in the top three
- Sites linking to it
- 15,299
- Paid Google search
- 1 searches its ads show for, about 4 clicks and $29 a month (estimate)
In answers
This editionShare of first choices
0%
rank 64 of 65 in incidents
Segment leader
32%
incident.io
- First choices
- 0 across its categories
- Named in
- 2 answers
- Its own site cited
- in 2 of the answers that named it
Search figures are US estimates from DataForSEO, read September 28, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.
Names read as BMC Remedy
What the judge wrote, as written, with how often. The vendor table decides that these count as BMC Remedy; a claim can dispute any of them.
BMC Remedy (Helix) 1
Follow BMC Remedy
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
BMC is the company behind BMC Remedy.ShowHide
The company
BMC is the company behind BMC Remedy.
ShowHideOn record
Company records- Also from BMC
- BMC AMI DevX, BMC Compuware, BMC Control-M, BMC Helix, BMC Helix AIOps, BMC Helix ITFM, BMC HelixGPT
In its own words
Stated by the vendor, not checked- Positioning
- the leading cloud-based digital service management application for federal agencies
- Certifications
- FedRAMP authorizedFedRAMPFedRAMP-authorized Amazon Web Services (AWS) Cloud
- Hosting
- Amazon Web Services (AWS) Cloud
- Customers named
- U.S. Department of Agriculture (USDA)Amazon Web Services, Inc.O2
- Not stated on the pages read
- Price, starting price, free plan or trial, integrations
What BMC Remedy's own pages state, read October 6, 2026: bmc.com/newsroom/mentions/d-enterprise-bmc-remedy-licenses.html, bmc.com/newsroom/mentions/bmc-remedy-ondemand-achieves-fedramp-compliance.html, bmc.com/newsroom/releases/bmcs-remedy-ondemand-achieves-fedramp-compliance.html, bmc.com/newsroom/releases/bmcs-remedy-complements-office-365-data-compliance-customers.html, bmc.com/newsroom/releases/bmcs-remedy-enables-leading-uk-digital-communications-company-o2.html. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when BMC Remedy's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as BMC Remedy, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for BMC Remedy by email, built from the raw record of the edition. It shows:
- where BMC Remedy is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name BMC Remedy, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.