Mid-marketnewNew since September 2026: not ranked then, 2% now.
2%from 0% in September 2026
Inside the floor by 9 pointsRank 14 of 57, unchanged
2 categories · Named, not rankedZammad
7Judge labels
1First choices
0Negative labels
4 / 14Models named it
2Categories
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Standing
4 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Zammad was named 4 times in Incidents and 1 other category, where incident.io led with 32%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market15 of 65
2%1 label
under the label threshold
Enterprisenot named
0%
No model named it for this buyer.
In incidents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading
Standing by category
Every category where a model named Zammad for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
| Category | Function | Share | Rank | Negative rate | Labels | Quadrant | Since September 2026 |
|---|---|---|---|---|---|---|---|
| Incident management and on-call | IT operations and endpoint | 2% | 15 of 65 | 0% | 1 | under 10 labels · led by incident.io at 32% | newNew since September 2026: not ranked then, 2% now. |
| IT service management | IT operations and endpoint | 0% | 19 of 69 | 0% | 3 | under 10 labels · led by Freshservice at 58% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. |
Movement
Since September 2026, Zammad held within the floor in all two categories: no change cleared 11 points.
Best category · Incidents · by segment
All categories · Mid-market
| Category | September 2026 | Now | Change | Reading | Rank |
|---|---|---|---|---|---|
| Incidents | 0% | 2% | newNew since September 2026: not ranked then, 2% now. | New this edition | Rank 15 of 65, unchanged |
| ITSM | 0% | 0% | =heldSince September 2026: 0% → 0%, ±0 points. Inside the 11-point floor: within noise. Read over the models both editions asked. | Within noise | Rank 13 → 19 of 69 |
Shares here are read over the models both editions asked, so they can differ by a point or two from the standing above, which counts every model in this edition.
The floor is 11 points of share, measured: how far the models move a leader on their own when the same questions are asked twice with nothing changed. A larger change is movement; a smaller one is noise, and both are shown. Movement is read over the twelve models both editions asked; GPT-6 Luna, Muse Glimmer 30B joined this edition and are in the standing but not yet in the comparison. How the floor is measured · The editions
By model
How each model treated Zammad across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.ShowHide
By model
How each model treated Zammad across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
ShowHide| Model | First choice | Alternative | Mention | Negative | Labels |
|---|---|---|---|---|---|
| Claude Haiku 4.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-5.4 mini | 0 | 0 | 0 | 0 | 0 |
| Gemini 3.5 Flash | 0 | 0 | 0 | 0 | 0 |
| Perplexity Sonar | 0 | 0 | 0 | 0 | 0 |
| Grok 4.20 | 0 | 0 | 0 | 0 | 0 |
| Mistral Small | 0 | 0 | 0 | 0 | 0 |
| DeepSeek V4 Flash | 0 | 0 | 0 | 0 | 0 |
| Llama 4 Maverick | 0 | 0 | 0 | 0 | 0 |
| Qwen 3.7 Flash | 0 | 0 | 0 | 0 | 0 |
| Kimi K2 | 0 | 0 | 1 | 0 | 1 |
| GLM 4.7 FlashX | 1 | 0 | 0 | 0 | 1 |
| MiniMax M2.5 | 0 | 0 | 0 | 0 | 0 |
| GPT-6 Luna | 0 | 0 | 0 | 0 | 0 |
| Muse Glimmer 30B | 0 | 0 | 2 | 0 | 2 |
By framing
Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase0 labelsNone
Comparative1 labelNone
Budget-constrained5 labels1
Scale-constrained0 labelsNone
Negative1 labelNone
First choiceAlternativeMentionNegative7 labels in all, every segment counted; 1 of the 1 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.
What the models said for it
Verbatim evidence the judge attached to positive labels.
“5. Zammad ⭐ Best Open Source Option” GLM 4.7 FlashX · Incidents · budget prompt · first choice
And against it
Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.
No model argued against it.
Named alongside
The products named in the same answers as Zammad, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zammad was named but was not.ShowHide
Named alongside
The products named in the same answers as Zammad, over the 7 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Zammad was named but was not.
ShowHideProductSame answerTook the first choice insteadHead to head
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.
What carried it into the answer
The sites and pages cited by the answers that named Zammad. A fact about retrieval, not a lever on the model.
Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 7 of the 7 answers that named Zammad and are not a share of its labels.
Domains cited
alloysoftware.com5
blog.invgate.com5
eesel.ai5
servicedeskinstitute.com4
us.fitgap.com4
expertinsights.com3
guideflow.com3
ones.com3
siit.io3
acciyo.com2
Thirty-seven of the thirty-seven domain citations in answers naming Zammad came from somebody else's page.
Pages cited
Pages are listed as the models cited them.
What it publishes
ShowHide
What it publishes
ShowHideAddresses on zammad.com
980
subdomains included
Content
225
counted in the table below
Documentation
9
Product · Integration
143 · 0
| Kind | Pages | Last 90 days | 2025-10 to 2026-09 | Latest | Categories named |
|---|---|---|---|---|---|
| Blog | 151 | 6 | 2026-08-31 | ||
| Case study | 34 | undated | |||
| Conference or event | 16 | 0 | 2021-03-29 | ||
| News or press | 12 | 0 | 2026-06-18 | ||
| Comparison | 9 | 0 | 2024-06-10 | ||
| Report or ebook | 1 | undated | |||
| Template or tool | 1 | undated | |||
| Podcast or video | 1 | 0 | 2023-06-05 |
Most recent
- 2026-08-31How uganda christian university builds digital infrastructure with open source blog
- 2026-08-31Category:interviews blog
- 2026-08-17Open source in the public sector best practices from germany to france blog
- 2026-08-17Category:open source blog
- 2026-07-20Bozo zammad support and tester blog
- 2026-07-20Category:behind the scenes blog
How it is countedHide how it is counted
Every page zammad.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.
Follow Zammad
An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.
Already following? Everything you follow, with a stop for each.
The company
Zammad is its own company.ShowHide
The company
Zammad is its own company.
ShowHideIn its own words
Stated by the vendor, not checked- Positioning
- AI-Powered Service Platform for All Support Needs; Powerful helpdesk software that’s never overwhelming. Centralize your customer communication in one place and deliver a great service experience.
- For
- teams of all sizes; from customer service to IT support and internal operations
- Price stated
- Starter v2 7€ per agent / month (annually) or 9€ per agent / month (monthly); Professional v2 16€ or 18€; Plus v2 25€ or 27€; self-hosted Business 2 999€; Enterprise 5 999€; Corporation 9 999€ zammad.com/en/pricing
- Starting price
- 7 zammad.com/en/pricing
- Free plan or trial
- Try Zammad free for 30 days zammad.com/en
- Certifications
- GDPR-compliantISO27001-certified Data center
- Hosting
- GermanyGerman data centers
- Customers named
- DE'LONGHImove mobilityAmnesty InternationalDe Longhi
- Not stated on the pages read
- Integrations
What Zammad's own pages state, read October 5, 2026: zammad.com/en, zammad.com, zammad.com/en/pricing, zammad.com/de/produkt/features/security, zammad.com/en/product/features. A claimed page can correct any of them.
Is this your product?
Claim this page
Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Zammad's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Zammad, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.
What a new claim receivesHide what a new claim receives
A new claim receives the current edition's vendor brief for Zammad by email, built from the raw record of the edition. It shows:
- where Zammad is named, by buyer and by framing, and which cells hold its first choices;
- the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
- its vocabulary against the segment leader's, and the pages the models cited;
- who was chosen in the answers that did not name Zammad, and every reason the record gives;
- a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
- one page of published figures cleared to show a buyer.