IT AI Index

Index › Vendors › Motadata ServiceOps · September 2026 Edition

2 categories · Named, not ranked

Motadata ServiceOps

3Judge labels

0First choices

0Negative labels

3 of 12Models named it

2Categories

September 2026 Edition. Every number here is derived from the raw labels under vendor table vv2026-09.2, every buyer segment counted.

Standing

3 labels, too few to rank

A product needs 10 labels in a category before a share or quadrant is stated. Motadata ServiceOps was named 3 times in ITSM and 1 other category, where Freshservice led with 58%. The labels and the evidence are below, counted exactly.

By buyer segmentRead the same way at every buyer size.

Small businessnot named

No model named it for this buyer.

Mid-market16 of 48

under the label threshold

Enterprisenot named

No model named it for this buyer.

In itsm · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Motadata ServiceOps for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.

Category	Function	Share	Rank	Negative rate	Labels	Quadrant
IT service management	IT operations and endpoint	0%	16 of 48	0%	2	under 10 labels · led by Freshservice at 58%
Patch management	IT operations and endpoint	0%	39 of 87	0%	1	under 10 labels · led by Action1 at 27%

Movement

This is the first edition on this tier, so no move can be computed for Motadata ServiceOps yet. From the next edition this section shows, per buyer segment, whether its share moved by more than the measured noise floor.

By model

How each model treated Motadata ServiceOps across every prompt where it was named for a mid-market B2B company. Twelve models, six prompts per category.

Model	Alternative	Labels
Claude Haiku 4.5	0	0
GPT-5.4 mini	0	0
Gemini 3.5 Flash	0	0
Perplexity Sonar	1	1
Grok 4.1 Fast	0	0
Mistral Small	1	1
DeepSeek V4 Flash	0	0
Llama 4 Maverick	0	0
Qwen 3.7 Flash	0	0
Kimi K2	0	0
GLM 4.7 FlashX	1	1
MiniMax M2.5	0	0

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.

FramingLabels by classFirst choices

Direct3 labelsNone

Paraphrase0 labelsNone

Comparative0 labelsNone

Budget-constrained0 labelsNone

Scale-constrained0 labelsNone

Negative0 labelsNone

First choiceAlternativeMentionNegative3 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

“Other notable options include Motadata ServiceOps (for mid-market and regulated teams)” Mistral Small · ITSM · direct prompt · alternative

“Regulated industry needing CMDB + ticketing integration | Motadata ServiceOps” GLM 4.7 FlashX · Patching · direct prompt · alternative

“noted for mid-market and regulated teams, including deployment flexibility” Perplexity Sonar · ITSM · direct prompt · alternative

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Motadata ServiceOps, over the 3 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Motadata ServiceOps was named but was not.

ProductSame answerTook the first choice insteadHead to head

Freshservice2 of 32Not in the top three

SysAid2 of 30Not in the top three

NinjaOne1 of 31Not in the top three

Action11 of 30Not in the top three

EasyVista1 of 30Not in the top three

HaloITSM1 of 30Not in the top three

Heimdal Security1 of 30Not in the top three

InvGate Service Management1 of 30Not in the top three

Jira Service Management1 of 30Not in the top three

ManageEngine Patch Manager Plus1 of 30Not in the top three

A head-to-head page exists where both products are in a category's top three. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Motadata ServiceOps. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, four of the twelve in this edition, so these counts come from 3 of the 3 answers that named Motadata ServiceOps and are not a share of its labels.

Domains cited

motadata.comYour site3

blog.invgate.com2

console.com2

deskday.com2

gartner.com2

aimultiple.com1

alloysoftware.com1

atomicwork.com1

cyberpress.org1

deel.com1

Thirteen of the sixteen domain citations in answers naming Motadata ServiceOps came from somebody else's page.

Pages cited

blog.invgate.com/best-itsm-software-for-mid-market-companies2

console.com/blog/best-itsm-tools2

deskday.com/best-itsm-tools2

gartner.com/reviews/market/it-service-management-platforms2

motadata.com/blog/best-itsm-tools2

aimultiple.com/patch-management-software1

alloysoftware.com/blog/best-itsm-platforms-for-small-business1

atomicwork.com/itsm/best-itsm-tools1

Pages are listed as the models cited them.

Is this your product?

Claim this page

Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Motadata ServiceOps's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Motadata ServiceOps, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

It does not get any change to labels, shares or verdicts, any preview, or any say over which quotes appear. A verification link goes to your work email; an address at motadata.com is approved on the spot, any other address is reviewed by hand.

Your name and company appear on the claimed page, or the company alone if you ask below. A title and a LinkedIn address appear there too if you give them, and are left off if you do not. Your email address is never published.