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Index › Products › Aisera Agent Assist · October 2026 Edition
1 category · Named, not ranked

Aisera Agent Assist

2Judge labels
0First choices
0Negative labels
2 / 14Models named it
1Category
October 2026 Edition. Every number here is derived from the raw labels under vendor table v2026-10.8, every buyer segment counted.
Standing
2 labels, too few to rank
A product needs 10 labels in a category before a share or quadrant is stated. Aisera Agent Assist was named 2 times in AI IT agents, where Freshservice with Freddy AI led with 11%. The labels and the evidence are below, counted exactly.
By buyer segmentRead the same way at every buyer size.
Small businessnot named
0%
No model named it for this buyer.
Mid-market53 of 121
0%2 labels
under the label threshold
Enterprisenot named
0%
No model named it for this buyer.
In ai it agents · each standing computed within its segment · bars are 0 to 100 · the accent bar is the product's own best reading

Standing by category

Every category where a model named Aisera Agent Assist for a mid-market B2B company. Share is first choices across the direct, paraphrase, budget and scale prompts; rank is within every product named in that category.
CategoryFunctionShareRankNegative rateLabelsQuadrantSince September 2026
AI IT support agentsIT operations and endpoint0%53 of 1210%2under 10 labels · led by Freshservice with Freddy AI at 11%

Movement

This is the first edition on this tier, so no move can be computed for Aisera Agent Assist yet. From the next edition this section shows, per buyer segment and per category, whether its share moved by more than the measured noise floor.

By model

How each model treated Aisera Agent Assist across every prompt where it was named for a mid-market B2B company. Fourteen models, six prompts per category.
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ModelFirst choiceAlternativeMentionNegativeLabels
Claude Haiku 4.500000
GPT-5.4 mini00000
Gemini 3.5 Flash00000
Perplexity Sonar00000
Grok 4.1 Fast00000
Mistral Small00000
DeepSeek V4 Flash00000
Llama 4 Maverick00101
Qwen 3.7 Flash00000
Kimi K200000
GLM 4.7 FlashX00000
MiniMax M2.500101
GPT-6 Luna00000
Muse Glimmer 30B00000

By framing

Which of the six questions produced the naming. By model says how often; this says asked what. The first-choice count on the right carries the marks of the models that produced it.
FramingLabels by classFirst choices
Direct0 labelsNone
Paraphrase0 labelsNone
Comparative2 labelsNone
Budget-constrained0 labelsNone
Scale-constrained0 labelsNone
Negative0 labelsNone
First choiceAlternativeMentionNegative2 labels in all, every segment counted; 0 of the 0 first choices count toward share, since the comparative and negative framings do not. The bar is one segment per label class, to scale within the framing.

What the models said for it

Verbatim evidence the judge attached to positive labels.

No positive label carried a quote.

And against it

Verbatim evidence attached to negative labels. A warning on a product with few labels is a warning; on a product with many, it is one voice among them.

No model argued against it.

Named alongside

The products named in the same answers as Aisera Agent Assist, over the 2 answers that named it. Took the first choice instead counts the answers where the other product was the first choice and Aisera Agent Assist was named but was not.
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ProductSame answerTook the first choice insteadHead to head
ServiceNow Now Assist2 of 20Not among the top eight
Zendesk AI Agents2 of 20Not among the top eight
Freshdesk1 of 20Not among the top eight
Freshworks Freddy AI1 of 20Not among the top eight
Intercom Fin1 of 20Not among the top eight
InvGate Service Management1 of 20Not among the top eight
Microsoft Copilot for Service1 of 20Not among the top eight
Salesforce Agentforce1 of 20Not among the top eight
A head-to-head page exists where both products are among a category's top eight. The other rows are the same fact without a page behind them, so they link to the product instead.

What carried it into the answer

The sites and pages cited by the answers that named Aisera Agent Assist. A fact about retrieval, not a lever on the model.

Citations exist only for the models that return a source list, five of the fourteen in this edition, so these counts come from 2 of the 2 answers that named Aisera Agent Assist and are not a share of its labels.

Domains cited

blog.invgate.com2
peerspot.com2
sitegpt.ai2
sourceforge.net2
zendesk.com2
agentiveaiq.com1
ai.g2.com1
applytosupply.digitalmarketplace.service.gov.uk1
aws.amazon.com1
bland.ai1

Fifteen of the fifteen domain citations in answers naming Aisera Agent Assist came from somebody else's page.

Pages cited

blog.invgate.com/ai-it-support2
peerspot.com/categories/ai-it-support2
sitegpt.ai/blog/it-support-chatbot2
sourceforge.net/software/ai-it-agents2
zendesk.com/service/ai/customer-service-agents2
agentiveaiq.com/listicles/best-5-smart-ai-agents-for-internal-it-support1
ai.g2.com/evaluations/categories/it-support1
applytosupply.digitalmarketplace.service.gov.uk/g-cloud-14/services/9649865035540801

Pages are listed as the models cited them.

Search and answers

aisera.com is not in Google's top ten for any of the category's searches. In the answers, Aisera Agent Assist takes 0% of first choices and Freshservice with Freddy AI takes 11%.
ShowHide

In search

Google, US estimates
Position for “ai it support agents”
–
not in the top ten
Position for “ai agent for it support”
–
not in the top ten
Organic visits to its site
about 4,287 a month
Searches its site ranks for
1,086 · 40 in the top three
Sites linking to it
3,517
Paid Google search
No ads found in the estimate; that does not mean it runs none
Ads on GoogleDetailLess
15 ads · 14 text, 1 video · 0 shown in the last 30 days

First shown April 2025, as Automation Anywhere, verified. Ads started 2025-11 to 2026-10: 4 in the year, 11 before. 1 more by other advertisers linking to it.

On Google's pages: 1 2 3 4

In answers

This edition
Share of first choices
0%
rank 53 of 121 in AI IT agents
Segment leader
11%
Freshservice with Freddy AI
First choices
0 across its categories
Named in
2 answers
Its own site cited
in 2 of the answers that named it

Search figures are US estimates from DataForSEO, read October 5, 2026; AI search demand is its modeled, directional estimate, not a count of queries to any assistant. The answers are this edition's. Two measurements side by side: neither is read as the cause of the other.

What it publishes

ShowHide
Addresses on aisera.com
864
subdomains included
Content
314
counted in the table below
Documentation
456
Product · Integration
48 · 17
KindPagesLast 90 days2025-10 to 2026-09LatestCategories named
Blog18262026-08-14ITSM, LLM gateways
News or press4602025-10-17ITSM
Glossary or explainer4212026-07-13
Webinar or virtual event2002026-03-20ITSM
Comparison1102025-12-18
Case study902024-03-01
Report or ebook402022-08-24

Most recent

How it is countedHide how it is counted

Every page aisera.com exposes, subdomains included. Kind is read from the address and title. The last 90 days, the latest date and the twelve months count pages by when they were published, from the site's feeds, a date in the address, or the page's own publication date, read from up to a hundred of its most recently changed pages; a page that says only when it last changed is counted in its kind but not in when, so the recent counts are a floor, and a kind none of whose pages gives a publication date reads undated. Of its titles that name a category, most name ITSM (13); 0 name the category the models place it in. An event counts as online when its address or title says so (webinar, on demand, virtual or online summit); a conference, summit, trade show, expo or roadshow that does not say so is counted as a conference or event, which on a vendor's site is mostly in person. Read September 29, 2026.

Follow Aisera Agent Assist

An email the morning each edition publishes: where this product moved, where it held, and by how much against the noise floor. One address, confirmed by a click; a stop link in every email.

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Claiming is free and changes nothing in the data. A claimed page shows a verified contact who is told when each edition publishes and when Aisera Agent Assist's standing changes by more than the noise floor; the right to propose corrections to the vendor table, meaning names the judge wrote that should or should not read as Aisera Agent Assist, applied by version and listed in the change log; and a one-line description supplied by the vendor and marked as such.

What a new claim receivesHide what a new claim receives

A new claim receives the current edition's vendor brief for Aisera Agent Assist by email, built from the raw record of the edition. It shows:

  • where Aisera Agent Assist is named, by buyer and by framing, and which cells hold its first choices;
  • the claims the models make when they name it, ranked, with the strongest and the weakest quoted;
  • its vocabulary against the segment leader's, and the pages the models cited;
  • who was chosen in the answers that did not name Aisera Agent Assist, and every reason the record gives;
  • a battlecard for each top rival: the head-to-head split, why they win, and the reservation quoted against them;
  • one page of published figures cleared to show a buyer.
The subscriber app

A verification link goes to your work email; an address at aisera.com is approved on the spot, any other is reviewed by hand. Your email is never published. Claiming gives no say over labels, shares, verdicts or which quotes appear.