incident.io vs Rootly
Six of fourteen models named incident.io first on the direct prompt; one named Rootly. incident.io was named by fourteen of the fourteen models and Rootly by twelve and incident.io carries 57 labels and Rootly 33, so the shares are not directly comparable.
Named in two categories this edition.
Named in two categories this edition.
Share is the count of first choices across the direct, paraphrase, budget and scale prompts over all fourteen models, for a mid-market B2B company; rank is within the category; every quote names the model and the prompt it came from. Both figures come from the incident management and on-call page.
By framing
incident.ioFirst choices, of fourteen modelsRootly
Across every category in the October 2026 Edition, incident.io and Rootly were named in the same answer ninety-eight times, of the 176 answers naming incident.io and the 106 naming Rootly. In those answers Rootly took the first choice two times and incident.io thirty-two.
Every model, every framing
| Model | Direct | Paraphrase | Comparative | Budget-constrained | Scale-constrained | Negative |
|---|---|---|---|---|---|---|
| Claude Haiku 4.5 | | | ||||
| GPT-5.4 mini | | | | |||
| Gemini 3.5 Flash | | | | | | |
| Perplexity Sonar | | | | |||
| Grok 4.1 Fast | | | | | | |
| Mistral Small | | | ||||
| DeepSeek V4 Flash | | | | | | |
| Llama 4 Maverick | | | ||||
| Qwen 3.7 Flash | | | | |||
| Kimi K2 | | | | | ||
| GLM 4.7 FlashX | | | | | ||
| MiniMax M2.5 | | | | | ||
| GPT-6 Luna | | | | | ||
| Muse Glimmer 30B | | | | |
incident.io Rootly first choice named as an alternative argued againstblank: not namedEach cell is one answer, incident.io on the left and Rootly on the right.The direct prompt
Both were the first choice
1 of 14 modelsThe answer named them together, and the judge labeled each a first choice.incident.io first, Rootly an alternative
5 of 14 modelsRootly was named in the answer but not as the choice, or not at all.Neither was the first choice, one was named
5 of 14 modelsThe answer put something else first and named one of the two as an alternative.Neither was named
3 of 14 modelsThe answer made no first choice from these two in this category.Bold names in an answer are the products the judge labeled a first choice; a model naming several gives each of them that label. The full answer text for every row is in the record.
By buyer segment
incident.io35%#1 of 13Rootly7%#5 of 13incident.io32%#1 of 11Rootly5%#7 of 11incident.io18%#2 of 9Rootly0%#7 of 9What the models said about incident.io
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Six of seven in this category shown.
“missing features in incident.io, particularly in reporting capabilities and SLA tracking” Claude Haiku 4.5 · negative prompt · soft negative
“if your teams don't want incident workflows tied to Slack or Microsoft Teams” GPT-6 Luna · negative prompt · soft negative
“Pricing surprises: Costs spike sharply after small-team thresholds” Qwen 3.7 Flash · negative prompt · soft negative
“Small team ≤5-10 responders and wants zero cost: incident.io free, FireHydrant free up to 10 responders, Better Stack free, or Opsgenie free up to 5 users.” Muse Glimmer 30B · budget prompt · first choice
“Choose incident.io if your team is Slack-centric and values speed of implementation, modern UX, and transparent all-in-one pricing.” Kimi K2 · direct prompt · first choice
“Highly recommended for mid-market/scale-up companies. It is highly polished, opinionated, runs seamlessly inside Slack/Teams” Gemini 3.5 Flash · scale prompt · first choice
What the models said about Rootly
Every negative label with a quote, up to three, then the highest-weighted positives, up to three. Four of four in this category shown.
“some vendors (like Rootly) have separate pricing for on-call, AI, and status pages that can balloon your bill” DeepSeek V4 Flash · scale prompt · soft negative
“The Best All-Around Alternative: Rootly ... Choose Rootly if you want to improve your incident response processes and save money simultaneously.” Qwen 3.7 Flash · paraphrase prompt · first choice
“Actively consider instead: For modern teams, look at incident.io, Rootly, FireHydrant” DeepSeek V4 Flash · negative prompt · first choice
“Consider modern, Slack-native platforms like incident.io, Rootly” Gemini 3.5 Flash · negative prompt · first choice
Comparisons are drawn for the top eight products in each category, each against each. The output is the models' output; nothing here is a recommendation by the index.